Rainbow Chrysler Dodge Jeep LLC

Service was great, service advisors were knowledgeable and friendly and the service was done quickly and efficiently. Outstanding job all around. and friendly and the service was done quickly and efficiently. Outstanding job all around. More

They are great to deal with very honest. They will explain all issues and the path taken to resolve. They will explain all issues and the path taken to resolve. More

Mark the manager went above and beyond with the service I needed to handle the problem with my truck the service department was very good and customer service was great. needed to handle the problem with my truck the service department was very good and customer service was great. More

Got to source of the multiple problems the computercwas caysing and fixed it right and reasonably fast caysing and fixed it right and reasonably fast More

Managed to find and fix an issue I’ve had since I bought it new it new More

You guys don't seem to want to honor the Jeep Wave perks for some reason. I requested shuttle service every time I have come in and you guys can never accommodate me. Your service reps are condescending. for some reason. I requested shuttle service every time I have come in and you guys can never accommodate me. Your service reps are condescending. More

Purchasing a vehicle at Rainbow was a more plesurable buying experience than expected. There was no high pressure selling which would not work for me. The salesman, although new, was a pleasure to dea buying experience than expected. There was no high pressure selling which would not work for me. The salesman, although new, was a pleasure to deal with. There were things that were not completed at first which resulted in a return trip . Otherwise the experience was a positive one and I would not hesitate to recommend Brooks to other potential buyers. More

It was a great experience all around from the sales to the service. No pressure on the customer and my man Nick made sure every question I had was answered thoroughly. Very easy process the service. No pressure on the customer and my man Nick made sure every question I had was answered thoroughly. Very easy process More

First class experience from the GM, Mark Leblanc to amazing salesmen, Cody Melancon....was literally out of there in less than 30 min, no hassle and walked away with my brand new 2024 Wrangler! Highly amazing salesmen, Cody Melancon....was literally out of there in less than 30 min, no hassle and walked away with my brand new 2024 Wrangler! Highly recommend the awesome sales staff at Rainbow Chrysler Jeep! More

My first experience here, scheduled an oil change and tire rotation. The first person I saw was a young man, very pleasant and helpful, walked me to the service dept., I was quite impressed and expecting tire rotation. The first person I saw was a young man, very pleasant and helpful, walked me to the service dept., I was quite impressed and expecting a positive experience. The younger woman taking care of me was very pleasant, professional and personable. Unfortunately I think she was not very experienced in the entire process of streamlining the work flow. The technician determined my truck need a couple filter changes which I agreed to after being verbally quoted the cost. I waited a while longer then checked on the status, the necessary computer entries had not been made for that work to be done. There was also another woman at the desk, she did not seem very interested in helping out and exuded a brusque attitude and little interest in providing any customer service. The price quoted me was different than my bill. Another woman did come and made the appropriate adjustment. I did not receive a checklist of the status of the items reviewed with the oil change, something I am accustomed to getting with even the most budget friendly oil change. When I asked about it I was told she could not print me a copy but she would text and email it. The link to that communication expired before I even reached my vehicle. I returned to explain and suddenly she was able to print the document I had been requesting and told could not have printed for me (the system didn’t allow it). It took three hours for my scheduled oil change, although the girl handling me may not have been as experienced as some others, she far exceeded the other two women I encountered in her professionalism and customer service. She seemed to be the only person who left the desk and did seem to be really trying. I will not be returning to this dealership for any future needs, I did not sense customer service was much of a priority. More