Rainbow Northshore GMC

PLEASE read my entire experience at Rainbow GMC before deciding to visit. I purchased a 2021 GMC Yukon from them. First time I looked at the vehicle was night time, drove it, didn’t get a large amount deciding to visit. I purchased a 2021 GMC Yukon from them. First time I looked at the vehicle was night time, drove it, didn’t get a large amount of time to throughly check it out, but my wife and I really liked it. I went back a few days later to sign paperwork and finalize the deal. I told myself to do one more walk around the truck before signing papers. I walked around the truck with it running and heard a tick from the engine. As an owner of an automotive repair facility, I knew exactly what the noise was. The camshaft & lifters needed to be replaced. I called the salesman, who then called the sales manager and had them listen to the noise and they second guessed me but finally said they would bring it to service. Service department called me the next day saying I was correct the camshaft & lifters needed to be replaced. A week later the truck is ready, I go Halloween night to take possession of the vehicle, I get about 20 miles from the dealership on the interstate and the truck kills on me, I call the dealership and they send a tow truck and put me back in our trade in. I get a phone call 2 days later stating the battery was bad. Suspicious, I loaded my family up and left. We didn’t make it a mile before the vehicle did the SAME EXACT THING. Again put us back in our trade in. I told them I need to be put in something comparable to what we bought. They didn’t want to hear it and brushed me off. I told them about the recall on the engines and they said they will try. Few days later I get a call stating it’s needs an engine but the engine is 3 months out! I told them I don’t want the vehicle, they stated the deal had been funded and there was nothing they could do. So now my family and I are stuck in our trade In (a smaller vehicle), waiting for our vehicle to be fixed. A month goes by and I get a call the engine came in and truck is ready to go. I go pick it up and everything seems fine. My wife drives it for 2 days and air conditioning quits working. I called and told them I would be bringing it to my shop to look at it have my techs diagnose it, I was told “great because I’m sure the technicians here don’t want to see that truck again” I was thinking “wow how unprofessional of a comment” even though I will NEVER bring my vehicle back to rainbow gmc after what my technicians found. The mount that holds the compressor was completely loose, the bolts were missing!!! This caused the plug that goes into the ac compressor to rip and shred the wires. This is extremely dangerous and could have caused additional issues if I didn’t catch it soon enough. My skid plate bolts underneath the truck were missing, there is six total and I only had two holding it on. I have pictures and video of all of this. I sent it to my salesman and never heard back. He said someone from management would reach out and I haven’t heard a thing from anyone. This dealership has been an absolute nightmare from day one. The customer service, financing to service department, all horrible, communication between each department is lacking. Lack of communication with me as a customer. Please Please! do yourself a favor and do NOT WASTE your valuable time at Rainbow GMC. There are plenty of other dealerships that will sincerely appreciate your business and provide you with the customer service experience you deserve! More

The service was on time and the staff were very friendly and helpful. I appreciated that they were running on time. and helpful. I appreciated that they were running on time. More

Had a great experience! Taylor did great! After working with him for a year, he finally got me the truck I needed! He is easy-going AND easy to work with! I would highly re Taylor did great! After working with him for a year, he finally got me the truck I needed! He is easy-going AND easy to work with! I would highly recommend Taylor as your salesman. More

Completely satisfied with the level of professionalism and customer service that I received throughout the process. and customer service that I received throughout the process. More

Great. I purchased a truck that was awesome Dealership was very helpful and explained everything I purchased a truck that was awesome Dealership was very helpful and explained everything More

Had a great experience working with Mr. AJ. Will definitely be calling him again for any future needs. AJ. Will definitely be calling him again for any future needs. More

Brandon Harrell deserves a raise. He was very professional and didn’t give me a bunch of xx. He made the whole process very easy and I highly recommend him to anyone! A++ He was very professional and didn’t give me a bunch of xx. He made the whole process very easy and I highly recommend him to anyone! A++ More

Everyone we dealt with at the dealership was great. My salesman, Frankie, made the whole experience easy, and fun. He was also great with my 2 toddlers. He helped keep them occupied and laughing throug My salesman, Frankie, made the whole experience easy, and fun. He was also great with my 2 toddlers. He helped keep them occupied and laughing through the whole process More

Will not buy from here again. Terrible experience. Will tell everyone I know not to buy from here. Terrible experience. Will tell everyone I know not to buy from here. More

We bought two vehicles at the same time and Chance Chighizola and Luke Peavey guided us through the process making it easy and enjoyable. Both were very accommodating, courtesy, and professional. Will Chighizola and Luke Peavey guided us through the process making it easy and enjoyable. Both were very accommodating, courtesy, and professional. Will be back to Rainbow next time! More