Rairdon's Dodge Chrysler Jeep of Bellingham

My second visit to Rairdon's was to purchase a new key fob for our Chrysler Pacifica and have it programmed. Upon calling to check on availability, I spoke with Joye, then was directed to Garrett, who co fob for our Chrysler Pacifica and have it programmed. Upon calling to check on availability, I spoke with Joye, then was directed to Garrett, who confirmed availability, then transferred to Dylan in the service department, who gave us a price estimate and other important information. We got a same-day appointment for the service and got it done at at a bit below the quoted price and also within the time quoted as needed to perform the service. Dylan was great to work with from start to finish! So far, I have been very pleased with this dealership's service department. Thank you, Rairdon's! More

I am providing a two-star review primarily because my experience with the sales team was positive and met all of my expectations. Unfortunately, my interactions with the finance and administrative team h experience with the sales team was positive and met all of my expectations. Unfortunately, my interactions with the finance and administrative team have been highly unsatisfactory. Over the past four days, I have emailed the two finance representatives three times regarding the following issues, but I have not yet received any response: While I am pleased with the truck itself, the administrative and paperwork process has been problematic from the outset. Although this was a remote transaction and I submitted all required documentation while clearly communicating my preferences, several issues arose. 1. Financing Process: From the beginning, I informed the team that I wished to use my own pre-approved bank and provided the necessary details. Despite this, my credit was run and my application was submitted to multiple lenders, which I had specifically wanted to avoid. 2. Vehicle Registration: I repeatedly asked about the registration process, as the truck is being registered in Oregon. I was initially assured that the dealership would handle it. However, after I followed up due to lack of communication, I was informed that I would be responsible for completing the registration myself. 3. Title and Registration Fees: I was charged $1,152 for titles and registration at the time of purchase, with the understanding that this amount would be refunded once the truck was registered. I subsequently received a check for $927 and was told I would need to handle the registration. I have requested confirmation and receipt of the remaining $225 owed to me on multiple occasions, but have received no response. I am disappointed by the lack of communication and follow-through on these matters. I would greatly appreciate a prompt response to resolve the outstanding balance and clarify the registration process. More

Service workers, and sales people were excellent. Wait period for an oil change was not to at all. Got a carwash car to get my car was Wait period for an oil change was not to at all. Got a carwash car to get my car was More

We have always had great service and no scheduling issues here at Rairdon's. The staff is friendly and knowledgeable. here at Rairdon's. The staff is friendly and knowledgeable. More

Been a customer for years,this will be my 4th truck from Rairdons of Bellingham Rairdons of Bellingham More

The service provider was very helpful and knowledgeable and easy to talk to and the wait time wasn’t too long and the waiting room was comfortable and clean!! and easy to talk to and the wait time wasn’t too long and the waiting room was comfortable and clean!! More

Fast and friendly service. All the work was completed in a very timely manner and the communication was excellent. All the work was completed in a very timely manner and the communication was excellent. More

Thorough, efficient, and fast, always a positive experience Ian and David - outstanding representatives for Rairdon’s; great customer service experience Ian and David - outstanding representatives for Rairdon’s; great customer service More