Rairdon's Dodge Chrysler Jeep of Monroe

My experience started out as superior but ended up being extremely misleading. I put money down and had to work through finalizing my financing pre-approval. They completely backed out of a deal that would extremely misleading. I put money down and had to work through finalizing my financing pre-approval. They completely backed out of a deal that would have had the sale nailed down. They lost what would have been a good deal all around for them. I often refer people to the dealerships I buy vehicles from. I was told my deposit would be mailed back only to have the dealership call 4 days later to ask if they could deposit it. WHAT A JOKE! I will say James was awesome as he was my salesman but the management needs to learn how to treat a customer. I was warned prior to going from someone who had a similar experience. I should have taken the advice, lesson learned! More

We found a Dodge Nitro at this dealer with an attractive price. My fiancee called and spoke with a salesperson. She advised the car we were interested in and the trade-in car she was offering, and the pric price. My fiancee called and spoke with a salesperson. She advised the car we were interested in and the trade-in car she was offering, and the price she wanted for the trade. We live in Gig Harbor, and wanted to be sure it was worth driving 70 miles to Monroe for the vehicle. The salesman said it "should be no problem" to work out a deal within these parameters. We drove up, and examined and test-drove the Nitro. The salesman tried to get me to sign a statement that I would buy the car that day if we could get a payment in the range we wanted and the desired trade-in value. No other terms (interest, length of contract, total price, etc.) were included. I refused to sign. I understand that this a sales gimmick and refused to be pulled into the games. He spoke with his boss on the phone, and wrote down some numbers. He refused to discuss them with us because he didn't want to offend us, and the numbers were "only the first round." I told him I didn't intend to take all day and just wanted their best price so we could decide whether to buy or not. After a couple of trips to the back room, he brought out the sales manager. This dolt got our names wrong (showing no real care for the customer) and then started making a list of excuses why he couldn't offer the trade-in value we asked for (which was $500 below NADA book trade-in value). He offered $4,000 below book trade-in value. We walked out. We called the salesman to ask why he had wasted our time when he couldn't offer us anything near book trade value. He asked us to come back and he would try to get us a better deal. We gave a price we thought was a fair one for the purchase and trade-in (the trade-in was a negative equity situation). The salesman countered with another number, $2k higher. The general manager called, and asked if we could get a deal done. He gave a number that was another thousand dollars higher, claiming that the salesman "rounded off" his number. I responded that rounding down over $900 was ridiculous, and I certainly didn't want them doing my taxes! He laughed and said the new (highest) number was the best he could do. This was $3 grand over the price we had offered. The salesman pleaded that we return and he would work on getting us a better deal. We returned, conditioned on not seeing the face of the used car manager again. When we returned, we got another two hours of runaround, and not one cent of budge. The salesman claimed that the Nitro had been priced with no leeway (it was attractively priced) leaving no room to work with the trade-in value, and his manager had not told him that there was no wiggle room on the Nitro price. I told the salesman that if the manager had failed to tell him this, after we told him the exact vehicle we were interested in, and the exact trade-in we had, and the exact trade value we wanted, then the manager was an ass and forced the salesman to lie to us to get us to make the drive to Monroe. I asked him why we should reward the dealer by buying rather than going back and buying in Tacoma or Puyallup. To his credit, the salesman looked me straight in the eye, said I was right, and apologized. His honest apology for the deceitful actions of the management and the obvious efforts to try to get a deal done, were the only reason we ended up buying the Nitro from this dealer. The manager didn't budge an inch in the end, but the price was still competitive and we had invested 8 hours by this time and didn't want to see it totally wasted just because the sales manager and general manager were jerks. In the end, this was without exception the worst sales encounter I have ever had. The salesman, I believe, tried very hard to make a fair deal and ran into a brick wall with management. The paperwork took nearly two hours once we had agreed on the price, and the attitude from the GM was crap. The F&I manager and the salesman were okay, but this rotten fish of a dealership certainly stinks from the head. Ironically, the counters have certificates claiming that 100% of their November 2008 customers would recommend the dealership to a friend or relative. I didn't get a customer response form to offer my opinion. Wonder why... It's probably easier to get a 100% positive response when you only solicit input from the happy customers. More

I have lived in the Monroe area for 4+ Decades; I wanted to deal locally for the purchase of my new Dodge Truck. Huge mistake on my part, these guys wouldn't know the truth if it smacked them in the face. S to deal locally for the purchase of my new Dodge Truck. Huge mistake on my part, these guys wouldn't know the truth if it smacked them in the face. Sales Manger(s) John B. and Yost D. are antagonistic and untrustworthy to say the least. The Salesman John K. wasn't any better on the trustworthy issue. These are facts on Monday Oct 20th 2008 I contacted Dodge of Monroe about a vehicle they had in Stock, (the bait) a White Dodge Ram 2500 Laramie Pkg. Clearance Lights Spray-on bed liner, all things I told the Salesman John K I wanted on my new Truck. I was given a quote of ($36,420) it seemed very fair, so I told John K “find me a blue one and I'd be down to buy it”. After about a ½ hour I was contacted by the Salesman saying he had located a blue one but it was a bit more expensive because it had Step Bars and Wheel Well Liners and Mud Flaps. I said how much? He said $37,995 I countered with $37,000 .........I’ll have to talk to my manager and call you……......called me back……he said you have a deal, when can you come in? I agreed to come down later that afternoon, they showed me a similar truck we drove it, everything seemed fine, we went over an extensive list of standard and optional components on the blue truck, at which time the Salesman informed me there were no clearance lights on this truck, and it had bucket seats not the split bench I had preferred. (Even though I told him I wanted my truck exactly like the white one except blue……(the switch begins) I conceded the seat issue and agreed to pay $225.00 for the $500.00 clearance lights I wrote them a check for my down payment in good faith and went home. The Salesman called me the next day (Tuesday) said they have the truck it was on the lot come on down and have a look. Upon arrival and visual inspection of the truck I noticed that the mud flaps were removed, there was no spray on bedliner, no bug guard and no block heater cord. (the switch continues). After I pointed these issues out to the Salesman he reassured me that he would make it right where the bug guard, mud flaps and block heater was concerned, I was fine with that because these were items I distinctly remembered going over on the fore mentioned extensive list of components. Although the bed liner was on the white truck, I couldn’t specifically remember it being on the list so I told him I definitely wanted that on the truck before I took delivery… and that I would pay for it $350.00. The next morning (Wednesday) after running some numbers in my head on my way to work…………. ($200 or so on the clearance lights $350+tax on the bed liner now I’m up to $37,600ish on a truck that was originally supposed to be like the white truck $36,420 except it had step bars, wheel well liners, and mud flaps) I decided that I didn’t want to deal with these people anymore I just wanted this whole thing to be over. So I e-mailed my Salesman and told him I wanted the Bug Guard installed the Block heater/Cord installed, Mud Flaps installed and a Spray in bed liner installed all by the close of business Thursday. I didn’t hear anything all day from my Salesman, then the Sales Manager John B called me and started grilling me about who was going to pay for the Blockheater Cord and installation and the Bug Guard and Mud Flaps, that conversation concluded with the understanding that my Salesman would pay for the Mud Flaps and Bug Guard and the Dealer would pay for the Block Heater Cord and it’s Installation……..and John B said the truck would be ready, everything on the truck, Thursday C.O.B. Thursday afternoon around 4:00pm I get a call the Truck is ready. “GREAT this is almost over,” my wife drops me off, I go in and pay my $379 or so for my bed liner, go out and look around the Truck, Razor blade on the back seat, back and top of cab not washed and NO Mud Flaps on the Front wheel wells. John B lied and neither he or his so-called stand in Sales Manager Yost D were willing to make things right in fact Yost D said he couldn’t believe I was making a big deal out of $90 mud flaps. I told Yost the big deal is that John B and the Salesman John K said they would make things right. So in conclusion, it is my recommendation to anyone considering purchasing a new or used Vehicle from Dodge Chrysler Jeep of Monroe, DO NOT under any circumstances purchase from them. More

I bought an 07 Jeep Cherokee which the dealer did not have in stock, but said he could get it. We agreed on the options after several hours of back and forth negotiations. The sales manager insisted that have in stock, but said he could get it. We agreed on the options after several hours of back and forth negotiations. The sales manager insisted that I finish the deal even though the car had not been delivered. He assured me it would be just as I asked. He waited until the three day back out period was passed before he brought the car to the lot. When it arrived it did not contain the skid plate package that I had required. After some time trying to convince me that I really didn't need the package he sent John to check on the price of the package. After some whispering out of my earshot, the manager wrote skid plate on the order. I failed to read it thoroughly and signed. I am 68 years old and my sight is not perfect. Later when the time came to have it installed, the shop told men that they had only ordered the FRONT skid plate. Igot hold of the manager and he said that I should have read the order before I signed it. He and the other salesmen and the parts man all knew what I was ordering and they deliberately decieved me. I talked to the manager and the discussion grew quite heated. He told me that I had just better MAN UP and admit that I had made a mistake. He refused to make good on the deal and since he knew that I was from out of state was aware that I could not stay and attempt to force him to do the right thing. I refused to accept the FRONT skid plate since it was not what was requested. THESE PEOPLE ARE DISHONEST. DO NOT DEAL WITH THEM. You will likely be very sorry of you do. I plan to ask Chrysler to invervien but doubt that it will do any good. I only regret that I had not seen the previous notes on this site. I surely would never have gone on their lot. More

Our experience with the monroe dealership was by far the worst customer service we have ever experienced. We were told one thing before arriving at the dealership, only to find out it was completely mislea worst customer service we have ever experienced. We were told one thing before arriving at the dealership, only to find out it was completely misleading, then continued to recieve false information throughout the negotiation process on vehicle value and our personal credit information. After we were yelled at from across the room by one employee regarding our credit information, we were then confronted by a second man who attempted to initiate physical confrontation by ultimately chasing us out the door yelling at us and bumping his chest against my fiance's. I am appauld at the lack of professionalism and customer service provided by this dealership and have had no success in trying to resolve this issue with management. I would NEVER reccomend attempting to conduct business with this dealership. More

They agreed on an out the door price I was very specific about. We went to get my husband to do the paperwork and then the price went up a couple thousand. After all the wasted time and driving 40 miles to about. We went to get my husband to do the paperwork and then the price went up a couple thousand. After all the wasted time and driving 40 miles to get my husband!!! Then they say they can't do it for what they told me. It put me in a very awkward situation with my husband after dragging him away from work for nothing...DO NOT TRUST WHAT THEY SAY!!! More