Rairdon's Dodge Chrysler Jeep of Monroe

Our Salesman--Mike Horner was super knowledgeable about the '24 Wrangler 4xE . I've bought @ 8 new cars from dealers and Mike was the best I've ever dealt with...I felt like I was buying a car from an ol the '24 Wrangler 4xE . I've bought @ 8 new cars from dealers and Mike was the best I've ever dealt with...I felt like I was buying a car from an old buddy...not someone focused on the sales commission. My advise to the management is to give Mike a raise and do whatever you have to to keep him on Team Rairdon... More

Loved the no pressure sales. We arrived and were able to look at a vehicle without being bombarded with pushy salesmen. When we decided we wanted to talk with someone we went in We arrived and were able to look at a vehicle without being bombarded with pushy salesmen. When we decided we wanted to talk with someone we went in and were greeted by Peter. He made our car buying experience easy and was straight forward. He knew what we were willing to do and he worked hard to get us in the ballpark! He was friendly and even offered to get us lunch while we were waiting. Best car buying experience ever! We got our dream jeep all thanks to Peter! More

Terrible service. We have been waiting for over 5 hours just to get a call back from the service department. We called 3 times and left 2 messages. This is not the f We have been waiting for over 5 hours just to get a call back from the service department. We called 3 times and left 2 messages. This is not the first time we have had issues with the service department but it is the worst. More

I purchased a bedliner and tonneau cover with my new 2022 ram 1500, and over a month and a half after the purchase, I’ve yet to get a response on where the parts are or when I can get them installed. From ram 1500, and over a month and a half after the purchase, I’ve yet to get a response on where the parts are or when I can get them installed. From management, sales, and service, this dealership will not follow up. Two separate managers both failed to return phone calls. Sent emails, left voicemails. Purchase from this dealership if you have spare time and patience. More

Honest, helpful, upfront, and friendly. I’ve recommended the dealership and the sales associate to several others and they have had the same great results. the dealership and the sales associate to several others and they have had the same great results. More

How not to provide customer service. First off you can no longer make an appointment for an oil change. Just take your chances, you may sit and wait 2 or 3 hours for simple oil change. I received an oil c no longer make an appointment for an oil change. Just take your chances, you may sit and wait 2 or 3 hours for simple oil change. I received an oil change coupon from Rairdons a week ago, I went to get it out of our mail bin and discovered that my wife pitched it. I called the store and spoke with a young lady who was going to transfer me to a service writer, after several minutes the phone rang and a different person answered, again I explained my problem, put on hold a 2nd time. When she came back on the line I was told that the service manager said there are a lot of coupons available out there just bring one in. Not the answer I was looking for. Here's the deal, as a dealership you send out 10's of thousands of those coupons, as a service manager you should just say come in and we'll take care of you. Nope, I need to spend my time looking for a coupon. As a service department you want ever vehicle you can get in the door, maybe they need brakes or other services. I'm not sure what changed in the service department but it's not the changes that should have been made. More

Went in on 6-3-21 with my SIL to buy her first car (2016 Jeep Patriot) and everything went smooth. Steve was great and very helpful! Jeep Patriot) and everything went smooth. Steve was great and very helpful! More

Brought used 2015 Ram 1500 Rebel on 4/1/21. with 10 days numerous things went wrong or were broken after they showed me bill of clean inspection from their service department. There is no communication thro numerous things went wrong or were broken after they showed me bill of clean inspection from their service department. There is no communication throughout dealership. After 6 weeks of BS, i am done. I will never buy another vehicle from Rairdon's Auto Group More

Worst dealer that I have ever worked with. Been trying to get someone to call on my warranty for a week for my truck I bought from them. Also they like to give private info out and not stick to there end of get someone to call on my warranty for a week for my truck I bought from them. Also they like to give private info out and not stick to there end of the deal after the purchase. Just terrible customer service I would not recommend any to buy anything from them just go somewhere else. More

I stopped by rairdon of Monroe to see about possibly upgrading. Talked to my friend Lee Vue and he got me set up with the perfect ride. Everybody there does a great job and Lee is excellent at explaini upgrading. Talked to my friend Lee Vue and he got me set up with the perfect ride. Everybody there does a great job and Lee is excellent at explaining all the new car tech. If you are in the mood for something newer go and see him. Best salesman if worked with. I'll definitely go back there. More