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Rairdon's Dodge Chrysler Jeep of Monroe - Service Center
Monroe, WA
94 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
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94 Reviews of Rairdon's Dodge Chrysler Jeep of Monroe - Service Center
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September 29, 2017
Horrible Service in the Service Center I was charged for service that wasn't done. When brought to the Service Mangers attention he was dismissive and unhelpful. I had to throw a stink to g I was charged for service that wasn't done. When brought to the Service Mangers attention he was dismissive and unhelpful. I had to throw a stink to get what I paid for. I emailed the General Manger to share my experience and never received a response. Obviously there is a lack of pride all the way to the top. I will go to another dealership before allowing Rairdons of Monroe to service my vehicle. We are looking puchasing another Dodge vehicle and another dealership will get our money. More
by Bryan S.
Employees Worked With
Service Manager and tried to work with General Manager.
September 02, 2017
Was ok Si todo estuvo bien, amables y respetuosos, y muy profecionales e hicieron su trabajo en el tiempo que ellos habían calculado terminarlo porque había Si todo estuvo bien, amables y respetuosos, y muy profecionales e hicieron su trabajo en el tiempo que ellos habían calculado terminarlo porque había bastantes costumers More
by Lupe4jorge
Employees Worked With
Ron Zimmerman, Customer Relations Manager
August 14, 2017
Awful service center The service center has many people working there who have little to no knowledge. I left once only to have all the oil pour out before I reached home The service center has many people working there who have little to no knowledge. I left once only to have all the oil pour out before I reached home and had to be towed back to the dealership. This past oil change has caused a leak and now I need that fixed. You expect this from a quick oil change place but not a dealership. The worse part is the management offer nothing to compensate for the trouble. More
by Tracy530
Employees Worked With
Customer Relations Manager
August 01, 2017
Dishonest, very poor customer service. Dishonest and very poor customer service. Repairs and installation were done incorrectly. Staff attempt to get the customer to complete the online sur Dishonest and very poor customer service. Repairs and installation were done incorrectly. Staff attempt to get the customer to complete the online survey prior to the service being completed, in an attempt to get good reviews. More
by BP
Employees Worked With
Dana-Service Department
July 20, 2017
Great service Took my Jeep in for first oil change, went smoothly, and quick. Walked to local convenience store and bac, and it was done about 10 minutes later. Took my Jeep in for first oil change, went smoothly, and quick. Walked to local convenience store and bac, and it was done about 10 minutes later. More
by hammster1969
Employees Worked With
Customer Relations Manager
July 09, 2017
Terrible for Service I went in for a recall repair, oil change and fuel filter change. What a nightmare! They called and said you are all done. When I arrived they charg I went in for a recall repair, oil change and fuel filter change. What a nightmare! They called and said you are all done. When I arrived they charged me and I left and had multiple lights on the dash. When I called back they said oh we know what they forgot.... So I had to go back and sit and wait and another 1:15 later they said I was ready again. They had to reflash the computer and they forgot to hook up a hose on fuel filter. Now my 60,000 truck smells like diesel fuel. More
by Caplesj
Employees Worked With
Customer Relations Manager
July 04, 2017
2014 Ram 2500, 30,000 mile service Very prepared for my visit. Knew my prior visit details and adjusted the service for items already taken care of. Good communication and friendly. Wou Very prepared for my visit. Knew my prior visit details and adjusted the service for items already taken care of. Good communication and friendly. Would recommend. More
by JohnC
Employees Worked With
Customer Relations Manager
June 02, 2017
awesome service in Parts department! I went in to the parts department to fluids and filters for my Ram 1500, Travis was AWESOME!! He gave me a printout of all the types of fluids and fil I went in to the parts department to fluids and filters for my Ram 1500, Travis was AWESOME!! He gave me a printout of all the types of fluids and filters along with the quantities I needed that were SPECIFIC to my truck. This was a huge help, he had everything I needed right in stock. He had a great attitude was very pleasant & super helpful!....This is the kind of service that I appreciate! More
by Beta300rrr
Employees Worked With
Travis in the parts department
November 20, 2016
My purchase experiance We live in Monroe so the dealer is close and my wife wanted to trade her escape in for a Cherokee. We ran into Rairdons after work around 4:30pm and s We live in Monroe so the dealer is close and my wife wanted to trade her escape in for a Cherokee. We ran into Rairdons after work around 4:30pm and scheduled an appointment online with Jacob Johanson, so he knew exactly what we wanted when we arrived. I generally hate buying cars and working with sales people at dealerships but this experience was different. They worked hard to dig cars out from the back and off the racks for us to look at. I wish we could have got more for our trade but I think it was fair in the end. I truly believe they gave us the best deal they could for new Cherokee trailhawk plus at rairdons Monroe they gave us 3 years of free oil changes. There were rebates that I didn't even know about which helped as well with the purchase. Working with Jacob and the sales manager. (sorry I cannot remember his name) was pleasing and small talk make it feel personal. I don't usually write reviews but I said I would and I was happy with the whole thing and how it went down. I didn't feel pressured and pushed into something I couldn't afford. I cannot speak for the service dept. yet because we haven't been in yet. Oh and Jacob was very familiar with all the gadgets in the car and helped us to learn them More
by Curt 2016 jeep cherokee trailhawk
Employees Worked With
Jacob Johanson
October 25, 2016
Best customer service I got my car from another dealership and some how I could not them to help me but this dealer ship helped me so much to resolve my problem . The girl I got my car from another dealership and some how I could not them to help me but this dealer ship helped me so much to resolve my problem . The girl at the service kelly was so helpful from the beginning to the end and the sales manager Scott is a very straight and honest on his words. I will recommend this place to anybody . Just wish I had one jeep dealership so good like this near my house. More
by Monalisa
Employees Worked With
Kelly
