Rairdon's Honda of Sumner

Slimey high pressure car salesman here. Trying to get me to finance when I had cash for a used Pilot. The sales "Manager" wouldn't even give me the time of day. Just rude and unprofessional Trying to get me to finance when I had cash for a used Pilot. The sales "Manager" wouldn't even give me the time of day. Just rude and unprofessional. I ended up buying a Pilot from Lexus of Bellevue. You're welcomed there, the manager and owner came out to meet us cordially and I paid what I wanted to pay, with cash! No hustle shuffle, no weird fees and a Lexus warranty out the door. Avoid this Honda Dealer if you can. What's shocking is I've had great experiences with Rairdon up until this dealership. More

Scheduled time to pick up car I was purchasing, Sales manager told me they opened at 8:30 , same as website and door indicated. I was there before 8:30 and a no out 8:35 some employees came in. I asked f manager told me they opened at 8:30 , same as website and door indicated. I was there before 8:30 and a no out 8:35 some employees came in. I asked for manager who made appointment and they told me she was off that day ant told me they didn’t open until 9:00, even though manager, door sign and website said 8:30. Manager dint tell anyone I was coming in either so no one knew what was going on and the B papers and car weren’t ready as she told me they would. Then I waited almost 2 hours to get papers come on a cash sale. This was after they switched the price on the car on the paperwork after they approved a price on the car and told me the offer the salesman had proposed and we had agreed on. Then I took the car after I signed their repair order of checking out the car and all tires had 23PSI, not the 33/35 on the car door plate. Lots of incompetent, apathetic employees. More

Wendy & Clay in the service department are awesome! They were able to fix my key fob on the spot, and saved me $300 because I didn't have to replace it. They were quick and happy to help, and my key fo They were able to fix my key fob on the spot, and saved me $300 because I didn't have to replace it. They were quick and happy to help, and my key fob works just fine now! More

The epitome of “bait and switch”. Offered a price on my vehicle and blamed the valuation on Cargurus, a service they pay for. They said they cancelled their service. In checking wi Offered a price on my vehicle and blamed the valuation on Cargurus, a service they pay for. They said they cancelled their service. In checking with Cargurus this is NOT true. A terrible dealership that gives all Dealerships a bad name. More

Don’t buy a used car from this dealership. The first “certified” car I looked at had several parts missing off it. I should have left at that point. I ended up purchasing a “certified” Honda A The first “certified” car I looked at had several parts missing off it. I should have left at that point. I ended up purchasing a “certified” Honda Accord that evening. The next morning I noticed the windshield was broken. It was checked off as good on the certified inspection. After two weeks of constantly having to follow up when I got no returned calls or emails they replaced the windshield. A week later I opened the truck and the spare tire well was completely filled with water. After an inspection by another dealer it was pointed out the car was in a major accident and the entire passenger rear portion of the car was cut out and replaced. There was water leaking in past body seams that weren’t properly sealed. I called and asked if they would at least participate in the repair and I was completely blown with no returned calls. Their service department is excellent but I wouldn’t buy another car from here if my life depended on it. More

Went to look at a 2012 used Subaru Legacy. Called ahead and was given a time to come down to meet with “JD”. When I arrived at the dealer I was told he no longer worked there and met with Noah Called ahead and was given a time to come down to meet with “JD”. When I arrived at the dealer I was told he no longer worked there and met with Noah. Was told the car was in the service dept. and that I would not be able to look at it or test drive it until the next day. Noah told me that the service dept. had found a head gasket leak. Noah backtracked and said it was a “seep” but refused to show me the service dept. inspection. Test drove the car and had a pre-buyer inspection done at a certified Subaru dealer (which Rairdon’s staff got upset about). Found out the car required a complete engine re-seal which would cost $5000. Rairdon refused to acknowledge the true extent of work needed and doubled down on the “seep” story-refusing to fix known issues that will lead to significant issues for the buyer. Very shady sales and service staff-BEWARE! More

We have done business with them for 13yrs. . service has been good.. but over the last year. There customer service is horrible.. will never do business with them again.. my husband went i ther . service has been good.. but over the last year. There customer service is horrible.. will never do business with them again.. my husband went i there and was mad about his extended warranty about his radio. And got heated and one of the salesperson there called him a FAT PIG!! I AM APPAULD by the lack of professionalism and to the owner that lets someone that works for them to allow such lack of respect to any person.. the proper way to handle the situation would be to calm the customer down and talk to them.. but i guess these days there is no respect to people or professionalism!!.. More

I had an outstanding experience buying a used 2022 Honda Odyssey from Sam at Rairdon's Honda of Sumner. Sam, our salesperson, not only skillfully created a no-pressure environment but also adeptly addressed Odyssey from Sam at Rairdon's Honda of Sumner. Sam, our salesperson, not only skillfully created a no-pressure environment but also adeptly addressed and resolved issues with the vehicle. His non-pushy approach, coupled with his profound knowledge of Honda products, ensured a seamless process. We are highly satisfied with Sam's service, and for anyone seeking a Honda product, he is the go-to person for reliable assistance. More

Could offer better customer service. No follow up calls and I had to beg for a copy all the financial documentation I signed. Received the vehicle with a half empty tank. No follow up calls and I had to beg for a copy all the financial documentation I signed. Received the vehicle with a half empty tank. More

Bought a used truck 2 weeks ago and to get serviced and needs a new transmission! Isn’t that something that should be checked during their so called inspection? needs a new transmission! Isn’t that something that should be checked during their so called inspection? More