Rairdon's Honda of Sumner

Chiane Martin was efficient, professional, and very knowledgeable about the service required on my Ridgeline. It was a very pleasant experience dealing with Chiane. knowledgeable about the service required on my Ridgeline. It was a very pleasant experience dealing with Chiane. More

They were very helpful in explaining all the options available to make the purchase as easy and smooth as possible. They we all very courteous and professional. available to make the purchase as easy and smooth as possible. They we all very courteous and professional. More

They tried several inspections before they found the issue, which I appreciated. They told me the problem and quoted me the price to the penny, very pleased. issue, which I appreciated. They told me the problem and quoted me the price to the penny, very pleased. More

Got right in. Unfortunately found some issues other than original reason we were in. I expect they’ll be as nice then as they were with our original service Unfortunately found some issues other than original reason we were in. I expect they’ll be as nice then as they were with our original service More

I just purchased 2022 Honda HRV with less than 18,000 miles. Less than 1 week after getting the car the battery was dead and had to purchase a new one. When they delivered the car there was no windshield miles. Less than 1 week after getting the car the battery was dead and had to purchase a new one. When they delivered the car there was no windshield wiper fluid. Now I’ve had the car about 2 weeks. Alert just came on that it needs A 16 service. I called Honda of Seattle. It’s a $400.00 service. When I called I was told they just check that the car battery will start the car, not how much life the battery has. Would never buy or send anyone to buy a car from them. Worst customer service EVER. This is a very close to new car. So upset after owning it less than 2.5 weeks have had to buy battery and pay for big service on a car I just purchased. More

Crv fuel pump replaced on recall. hard starting afterwards. Joseph meek in service dept got us in and fixed in timely manner.excellent service hard starting afterwards. Joseph meek in service dept got us in and fixed in timely manner.excellent service More

Rairdon Honda is perhaps the most dishonest car dealership one could experience. The salesperson told us outright features were on the car, that were not, which we discovered when we got home. Then dealership one could experience. The salesperson told us outright features were on the car, that were not, which we discovered when we got home. Then the financial manager gave us a quote to have those items installed and two days later another manager saying he wouldn’t honor it. BUYER BEWARE! I will never step foot in another Rairdon dealership. UPDATE: Another one of the managers called my husband, after I wrote this review, and offered to take $400 off the cost of the missing items, still not even close to what was offered us by the financial manager that she refused to honor. She then asked if that would encourage us to remove this poor review. That must be how they keep their reviews up. Skip the honesty and quality, just throw out a few $. We have not received the $400 so the review stays. MORE: My husband believed the service department was a separate department, so chose to have the missing items installed on the car at Rairdon. When he got home we noticed they missed a few little cosmetic plugs on the installation of the Visor shields. Perhaps they ran out and thought we wouldn’t notice, or perhaps they just forgot them, either way, shoddy workmanship. I reiterate, DO NOT GO THERE. There is another Honda dealer a few miles away. Buyer beware when you deal with the Rairdon Auto Group. I will now use every opportunity to let others know of our experiences with them through honest reviews of this company. Perhaps then they will get the message that they can’t practice deceit, ignore letters and phone calls, then try to sway reviews through a few dollars. I have full documentation of every letter, every call, every off, and Hope they do to. More

This place is a complete joke! The service we received on our 2018 Honda Accord was absolutely unsatisfactory and unprofessional. Ended up paying $6,300+ for a repair that could The service we received on our 2018 Honda Accord was absolutely unsatisfactory and unprofessional. Ended up paying $6,300+ for a repair that could have been prevented and probably a lot less money to fix if the Incompetent Service Associate would have done his job in the first place with a scheduled oil change and recall, but he’s no longer there and good riddance! Dealt with him at another dealership with similar outcome. What I was quoted for the repair + tax was not the final bill. Shocker it was more! Added service fees here and sublet costs here, but when I questioned the bill my character and integrity was called into question. They don’t disagree that they should have had some ownership, but hey - how about a $250 in store credit the next time you come in! What a slap in the face, almost as good as we saved you $10 on the entire bill! And whats most ironic - we were told we are not welcome to this dealership - but hey here’s an in-store credit. Stay far away from this place! Been expecting a call from their boss Bryan Kelley - who has yet to call. It all starts with Leadership, not surprised this unprofessional service staff acts and behaves the way the do! Will NEVER do business with Honda of Sumner ever again! RIPPED OFF!! Here is the band of Service Misfits…. it takes a village for this xxxx show to operate! Incompetent Service Associate that no longer works there! Chiane Martin Carla Ross Bryan Kelley Ryan - Service Manager Mike - Asst. Service Manager More

Took my 2024 HRV in for first oil change and differential fluid change per manual directive. We paid for the service and they gave us an invoice. But nothing says they did the service. They were supposed to fluid change per manual directive. We paid for the service and they gave us an invoice. But nothing says they did the service. They were supposed to put it on the Honda Service Record to show I have complied with vehicle warranty. They didn't. I called Honda of America. The dealership told them they couldn't because it was an out of pocket expense. Of course it was it was maintenance. We found this out after going to another dealership. So they sold us a new car and then voided not only the factory warranty,but also the extended warranty that we bought, by not performing a service that we paid for and they told us they did. More

I wanted to give a shout out to Adam Aride, the service advisor, and Mike Riggins, in the service department. They both were very helpful from start to finish , when I brought my car in for repair. They we advisor, and Mike Riggins, in the service department. They both were very helpful from start to finish , when I brought my car in for repair. They were outstanding! More