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Rairdon's Honda of Sumner

Sumner, WA

3.8
247 Reviews
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16302 Auto Lane

Sumner, WA

98390

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Showing 247 reviews

November 29, 2025

All was good but he didn't reset the code B7 on the dashboard?? Now I have to drive it back or find a place to reset it?? Or start searching after paying 400+ they could reset this! More

by Lkt
Recommend Dealer
Yes
Employees Worked With
Adam
Dec 01, 2025 -

Rairdon's Honda of Sumner responded

Thank you for choosing Rairdon's Honda of Sumner and for bringing this concern to our attention. We sincerely apologize for the inconvenience, and we’d love to make this right for you. Please give us a call so we can assist further.

November 29, 2025

Very easy to work with. Did the entire deal online without hassle or dealer pressure or problems. Website was easy to navigate and dealer responses to my questions was quick More

by rudewins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2025 -

Rairdon's Honda of Sumner responded

Congratulations on your new car! We appreciate your kind words about our team. Thank you for choosing Rairdon's Honda of Sumner and for sharing your experience.

November 27, 2025

Best Honda dealer. Best service. Kayla was super helpful. Got in and out so fast. More

by brian.hoyt556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2025 -

Rairdon's Honda of Sumner responded

Brian, thanks for the kind words for Kayla. We appreciate your support here at Rairdon's Honda of Sumner!

November 24, 2025

I had a great experience with Kayla in their Service Department. You need to hire more Kaylas!!! More

by BL_Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Nov 25, 2025 -

Rairdon's Honda of Sumner responded

We are delighted to hear from you. We'll make sure your kudos reach Kayla. Thank you for the great review of Rairdon's Honda of Sumner!

November 18, 2025

Informative, helpful, and quick. Helped me find the perfect car for myself highly recommend for all. More

by hangryu815
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
Nov 19, 2025 -

Rairdon's Honda of Sumner responded

We are grateful for your positive feedback about Rairdon's Honda of Sumner. Thanks so much!

November 15, 2025

Good service. Our service advisor was very polite and helpful. She was very knowledgeable about our vehicle maintenance history and was very responsive to our need More

by vevdaveh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2025 -

Rairdon's Honda of Sumner responded

We're so happy you had a 5-star experience with our team! See you again next time here at Rairdon's Honda of Sumner!

November 12, 2025

Honda of Sumner is a very clean and professionally run dealer. They have a great selection of both new and used vehicles. They assisted me in finding a vehicle that match my price ranges and circumstanc More

by Jodell55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fidel
Nov 13, 2025 -

Rairdon's Honda of Sumner responded

Thank you for choosing Rairdon's Honda of Sumner, we are so pleased we could help you find a great vehicle. Please let us know if we can be of any more assistance. Safe travels!

November 04, 2025

I had a great experience. I came in late on a Thursday and everyone stayed lat until the keys were in our hands. They close at 8 and we didn’t get out of there close to 9..very More

by ejy450@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle
Nov 04, 2025 -

Rairdon's Honda of Sumner responded

It’s great to hear you had such a positive experience with our team! We truly appreciate your business and hope to see you at Rairdon's Honda of Sumner again down the road.

November 03, 2025

I have had my Honda serviced here many many times and they were positive experiences. This last Friday I scheduled an oil change and asked for a tire rotation. I was told at that time I needed my brake f More

by tilly99124
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales Team
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph
Nov 04, 2025 -

Rairdon's Honda of Sumner responded

We're truly sorry to hear about the miscommunication during your recent visit. It's never our intention to surprise any of our customers with unexpected charges, and we apologize if there was any confusion regarding the services you requested. We'd like to discuss this further and do what we can to make things right. Would you mind giving us a call? Thank you, Carla L. Ross - Customer Satisfaction Manager - cross@rairdon.com

October 20, 2025

My appointment took longer than expected. They were unable to rotate my tires due to 2 nails in a tire, 1 of which was not patch able due to location. I was still charged the full amount for More

by sahoff0901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chiane
Oct 21, 2025 -

Rairdon's Honda of Sumner responded

Thank you for your feedback. We're sorry to hear about your long wait and for any confusion over pricing. We’ll make sure to review your experience with our team for accuracy and improvement. Please reach out to me directly to discuss this further. Thank you, Carla L. Ross - Customer Satisfaction Manager - cross@rairdon.com

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