Rairdon's Honda of Sumner

Fuel leaking on engine after service, could have been deadly I called Wednesday to scheduled an appointment for an oil and fuel filter change for Friday morning at 9 am, knowing that the dealership usually doesn I called Wednesday to scheduled an appointment for an oil and fuel filter change for Friday morning at 9 am, knowing that the dealership usually doesn't stock the fuel filter. When I arrived no one knew of the appointment and I was asked to leave my car until Tuesday as the dealership did not have the part. I was not offered a loaner car until I was not willing to leave my car, Kathryn even asked if I had another car as if I should pay for a ride to get to it???. I was called on Monday and told that my car would not run after the mechanic worked on it, and it needed a $440.00 EGR port cleaning, and they would need to keep the car for several more days. I received a call on Thursday at 630 asking if I could pick the car up before they close at 7. I arrived at 650pm after receiving several calls asking when I would be there. After returning the loaner car I tried to start my car and it would not stay running. I took the car to a REAL mechanic the following Friday to find out that Rairdon's INCOMPETENT mechanic had left the fuel rail test port bolt loose and fuel was leaking all over the engine. The REAL mechanic called Rairdon's to let them know that my car could have burned with me in it, AND they charged me double the book rate for the service they performed. Rairdon's is DANGEROUSLY INCOMPETENT and should be put out of business! I will NEVER go back there, and if you value your life you will never go there... If i could give this so called business negative stars they deserve them.. More

ZERO Integrity AVOID AT ALL COSTS I went in with the intention of buying. They were great about the test drive etc. Then offered a lowball amount on my trade (expec AVOID AT ALL COSTS I went in with the intention of buying. They were great about the test drive etc. Then offered a lowball amount on my trade (expected theyre a business) and invoice on their new vehicle (close to what I asked for overall) We were $1500 a way. They didnt make the deal and asked me to follow up the next day. When I followed up they added 3,000 and said they never offered invoice and called me a liar. More

The Place to buy your car Jamie was over the top with helping me get my 🚗. She answered all my questions and was not pushy. She is very friendly to work with. I will recomme Jamie was over the top with helping me get my 🚗. She answered all my questions and was not pushy. She is very friendly to work with. I will recommend her to anyone I know that is buying a 🚗. More

Had an easy buying experience. It was great to use the Costco buying program. My salesperson Shannon went above and beyond in all respects. Shec as extremely knowledgeable about the It was great to use the Costco buying program. My salesperson Shannon went above and beyond in all respects. Shec as extremely knowledgeable about the product and helped me in making the best decision for my current circumstances😎 More

Fast easy enjoyable I was just looking around, but Shannon was a great help and it made me feel more comfortable about buying a car! It was all around great service I was just looking around, but Shannon was a great help and it made me feel more comfortable about buying a car! It was all around great service More

Horrible Customer Service! Honda of Sumner has to be one of the worst dealerships in Washington! I've never had such bad treatment! The salesman was condescending and had a majo Honda of Sumner has to be one of the worst dealerships in Washington! I've never had such bad treatment! The salesman was condescending and had a major attitude. He assumed we had no clue what we were talking about. At the end of the meeting, I had to pull out my key for my other Honda Accord and say "I'm not a fool. I own a 2017 Honda Accord EX-L V6.". The salesman was unwilling to work with us, and were essentially calling us liars. More

Unprofessional service manager Honda of Sumner have been nice and professional until I had a problem that required a service manager. She was rude unprofessional and did not have an Honda of Sumner have been nice and professional until I had a problem that required a service manager. She was rude unprofessional and did not have any mechanical experience. When I get my car serviced and have a problem I want to speak with someone that understands my issues not a bully that will keep telling me policy. She was wrong and took it personally. They lost my business and I've been getting my car serviced there for years. More

Jamie is the nicest and well informed car sales person Although I didn't purchase a car the day I was there, I will definitely come back and refer any and all my friends to see Jamie when deciding on a new Although I didn't purchase a car the day I was there, I will definitely come back and refer any and all my friends to see Jamie when deciding on a new or used car! She really made me feel comfortable looking for a car,some one you do not usually find in car sales! She is amazing! More

Excellent customer service They been really helpful and George helped me a lot with car and all the other questions I had he helped answered all of them They been really helpful and George helped me a lot with car and all the other questions I had he helped answered all of them More

Awesome service- even on Sundays! We have purchased 3 vehicles from this dealership- all 3 have been a very seamless experience but the service is what really sets them apart. We had We have purchased 3 vehicles from this dealership- all 3 have been a very seamless experience but the service is what really sets them apart. We had a nail in our tire on a very busy family Sunday- and while most dealerships and tire repair shops were closed, they were not only open, but cheerfully took my call and got my tire fixed in no time. I had some important errands to run so they loaded me a car during that time as well understanding that I had some urgent deadlines. Jeff Douglas was helpful, cheerful, and very willing to help. They put mats down and a seat protector as well. Very much appreciated- would definitely go back! More