Rairdon's Honda of Sumner

Great customer service. Always you can count on when it comes to your vehicle. Fast service! Always you can count on when it comes to your vehicle. Fast service! More

recently had my vehicle serviced at Rairdon’s Honda of Sumner and had a great experience working with Ava. From the moment I arrived, the process was smooth and professional. Ava was incredibly helpful, Sumner and had a great experience working with Ava. From the moment I arrived, the process was smooth and professional. Ava was incredibly helpful, keeping me informed throughout the entire service. She explained everything clearly and made sure my car was ready right when promised. It’s rare to find such attentive service, and she really went above and beyond to make sure I was taken care of. More

So they got me in by stating the discount of new car plus giving me trade-in value. As it turns out they gave the value $3k less. The new car doesn't have all weather mats. All of these are fine as I agree giving me trade-in value. As it turns out they gave the value $3k less. The new car doesn't have all weather mats. All of these are fine as I agreed do the deal but the biggest issue was a defective wireless phone charger which drained the power system completely. I had to jumpstart the car three times to get into Honda service then have it kept there 5 days so they finally diagnosed it properly. Finally they made me pay $534 for a replacement as it's not covered by Honda. Work done by Honda of Renton (closest dealer). The car was at 1077 miles. To my dismay, I have thought of claiming a Lemon Law on this car. Furthermore, management from Rairdon will not do anything for me even though I have lost income while it was in service for five days. I could have used the car for rideshare and property showings. This 2025 Honda Accord hybrid might be my last Honda and Honda of Sumner isn't abiding by its motto by taking care of their customers. Buyer beware. More

Dealer did a goof job Chaine was very helpful supprised how expensive a smsll part was how expensive a smsll part was More

Adam was great! Very nice and helpful! This dealership is outstanding and fair in dealings. Very nice and helpful! This dealership is outstanding and fair in dealings. More

Service department is always willing to work with me to arrange the right service for my car. arrange the right service for my car. More

My Honda Civic was in and out pretty quick and they performed the requested services. performed the requested services. More

Ease of appointment setting On time to fix warranty issue Very clean facility Friendly crew Answered questions quickly. Thank you! issue Very clean facility Friendly crew Answered questions quickly. Thank you! More

Joseph did a great job at helping me with my complex issue thanks again to everyone there including the techs… issue thanks again to everyone there including the techs… More

Brittni and Mike helped with fixing my car. They were very professional and explained everything to me in detail. They went above and beyond in their customer service and were very communicativ They were very professional and explained everything to me in detail. They went above and beyond in their customer service and were very communicative. More