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Rairdon's Honda of Sumner

Sumner, WA

4.4
332 Reviews
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16302 Auto Lane

Sumner, WA

98390

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Showing 332 reviews

January 11, 2026

Everyone here is so kind and friendly. They even love my loud Poodle who loves going with me because she gets so much attention More

by Cjski70361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
Jan 12, 2026 -

Rairdon's Honda of Sumner responded

Thank you for sharing your wonderful feedback of our team! We are thrilled you and your furry friend love visiting us at Rairdon's Honda of Sumner. We hope to welcome you both back again soon!

January 11, 2026

Fidel was great! We came in looking at Honda civics and he helped us pick the perfect one! He made us feel comfortable and didn’t feel pressured at all, which is rare More

by Antlocc88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fidel , Sales Team
Jan 12, 2026 -

Rairdon's Honda of Sumner responded

Congrats on your new Honda Civic! We are so glad to hear you felt comfortable and confident in your investment with Fidel's help. Thanks for choosing Rairdon's Honda of Sumner and for recommending Fidel! Safe travels!

January 10, 2026

Quick fast and accurate and Kayla was very nice and helpful definitely 10 thank you More

by hondarider4578
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick , Sales Team
Jan 12, 2026 -

Rairdon's Honda of Sumner responded

Thank you for sharing your support of Rairdon's Honda of Sumner! Kayla will appreciate your kind words.

January 09, 2026

Fast and good service with good customer service especially with kyla,thanks and have a nice day More

by Rommelnoryco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla, Sales Team
Jan 12, 2026 -

Rairdon's Honda of Sumner responded

Rommel, it was our pleasure to assist you. We'll make sure your kudos reach Kyla. Thank you from all of us here at Rairdon's Honda of Sumner!

January 09, 2026

I had a great experience at Rairdon’s Honda of summer. I went in for an oil change and I thought I was with family. I will continue going there. More

by Dougvoellger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
Jan 12, 2026 -

Rairdon's Honda of Sumner responded

We’re delighted to hear you felt at home with us, Doug! Thank you for trusting Rairdon's Honda of Sumner with your vehicle's care.

January 06, 2026

We walked in for service on our 22 Hybrid Accord and walked out with a new Hybrid C-RV. Genevieve was absolutely the best to work with! More

by Bradley_dl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genevieve, Sales Team
Jan 07, 2026 -

Rairdon's Honda of Sumner responded

Congrats on your new 2024 Honda CR-V Hybrid, Bradley! It's awesome to hear Genevieve and our team made the experience seamless for you at Rairdon's Honda of Sumner. See you on the road!

January 02, 2026

It’s been nearly a year since I bought my vehicle from this dealership and I wanted to wait to see if my anger from the transaction would go away; it has not! Rairdon’s Honda of Sumner is dishonest and il More

by CrisWa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales Team
Jan 02, 2026 -

Rairdon's Honda of Sumner responded

We aim for honesty and integrity during each deal, and your feedback is very concerning to us. I would like to address your specific claims and invite you to contact me to do so. We would greatly appreciate the chance to make things right with you. Best, Carla L. Ross - Customer Satisfaction Manager - cross@rairdon.com

Jan 02, 2026 -

CrisWa responded

I see you responded publicly, so I will as well. You emailed me on 5/5/25 and I responded on 5/14/25 to which you never responded again as well as multiple phone calls on the days in between with no return call. As a “Customer Satisfaction Manager”, I’d think you’d be more proactive in private instead of waiting until an honest review is posted. Seeing as to how that time was within the supposed 7 day return window, it would make sense that you and the sales manager would not return my calls nor would the sales manager come out to see me when I came back to the dealership to discuss the issues.

December 30, 2025

Dealer is convenient, very prompt service, car delivered when promised, complementary car wash much appreciated! More

by psendter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Tonetti - Service, not Sales
Dec 31, 2025 -

Rairdon's Honda of Sumner responded

We appreciate your awesome review. We are so happy to hear our team delivered prompt, convenient, and professional service. Thank you for choosing Rairdon's Honda of Sumner!

December 30, 2025

Rairdon’s is such a nice and friendly place to go. We took our car in for an oil change & tire rotation and it was done very quickly. I can’t say enough about how you are greeted every time yo More

by maryeaton108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales Team
Dec 30, 2025 -

Rairdon's Honda of Sumner responded

Thanks for sharing your kind review! We truly appreciate your support, and we look forward to your next visit here at Rairdon's Honda of Sumner!

December 29, 2025

I have purchased two cars from here. No problems until today. I have a recall issue and tried to get an appointment for servicing. that is where the issues started. Apparently, if you ha More

by teamtruelove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
she would not give her name, Sales Team
Dec 30, 2025 -

Rairdon's Honda of Sumner responded

I'd like to apologize for the inconvenience you experienced while trying to schedule a service appointment. It's concerning to hear that our phone system and staff response fell short of your expectations. We value your business and would hate to lose you as a customer. If you're willing to give us another chance, I invite you to contact me directly so that I can assist in resolving this issue for you. Thank you, Carla L. Ross - Customer Satisfaction Manager cross@rairdon.com

Dec 30, 2025 -

teamtruelove responded

well, I appreciate it. You might recognize my name. This is the second time this has happened with your call Center. The first time I graciously accepted your apology and hoped that the service would get better unfortunately for you, it has not.

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