Ralph Hayes Toyota

My wife and I bought a new Highlander Hybrid from Ralph Hayes Toyota. We have purchased dozens of new cars over our lifetime, and we felt this was an excellent deal from start to finish. Our salesman Ray S Hayes Toyota. We have purchased dozens of new cars over our lifetime, and we felt this was an excellent deal from start to finish. Our salesman Ray Statler was knowledgeable, courteous, attentive, and helpful in getting us this hard to get model within a time crunch we had. All in all, this was a great experience. More

Bought a Highlander from them at MSRP (typical for these times, as two other dealers quoted the same price). They were the closest Toyota dealer and they had some promotional items that the other dealers di times, as two other dealers quoted the same price). They were the closest Toyota dealer and they had some promotional items that the other dealers didn't offer. I gave them a deposit and awaited delivery. The delivery was important to me. I need this car for work purposes and I let them know that. In hindsight . . . a mistake. I caught them early on trying to increase the price. . . they backtracked and AGAIN agreed on the original MSRP. Could not believe they would try something so obvious, but they did. When the car was ready, I went to take delivery and noticed that the price on the paperwork was not the price that we had agreed on. Thankfully, I kept good records of our paperwork and noticed their "new scam price" before I signed. The salesman was CLEARLY well aware of the "new scam price" but played it cool until I brought it up. At that point, he shifted into the "I got to check with my manager" scam (an old scam that I discovered long ago, dealing with car dealers). Also, the promotional items that were promised were not on the car. Clearly not an oversight but a blatant attempt to defraud me again. Every step of this process was dishonest...the sales, the promotion, the financing, and (most important) the final price. It is a shame that there are not laws to restrict these clowns from ripping off honest, unsuspecting people. They are experts at the art of scam. BOTTOM LINE: They would not sell me the car for the agreed upon price so i left without a urgently needed car. I NEVER TOOK DELIVERY AND THEY, BECAUSE OF THE CAR MARKET, (SLOW PRODUCTION AND DELAYED DELIVERY) ARE SELLING "MY" CAR TO SOMEONE ELSE. NO BIG DEAL TO THESE JOKERS. JUST SAY NO TO RALPH HAYES TOYOTA. I HAVE SEEN SOME PRETTY SLEAZY CAR DEALERS IN MY YEARS, BUT THESE GUYS WIN THE GOLD IN ALL THE CATEGORIES. More

this dealership is a rip off, dirty deals only be very wary! not honest people they lie and tell you one thing and when you question them they lie then when you try to explain they threaten to call the po wary! not honest people they lie and tell you one thing and when you question them they lie then when you try to explain they threaten to call the police on you for them lying More

I called about a Tacoma TRD Pro with Manual Transmission, at around 9am, 7 Jun 22, I was told it was available, Scott Will Toyota called to see if they could exchange an Tacoma TRD Pro w/AT, Ralph Hayes Toyo at around 9am, 7 Jun 22, I was told it was available, Scott Will Toyota called to see if they could exchange an Tacoma TRD Pro w/AT, Ralph Hayes Toyota said it was already sold, someone was picking it up the next day, low and behold, I call and ask them if it was sold they said no, I asked why they told Scott Will Toyota it was, oh we didn’t want to exchange it, I asked why they lied then, No reply, I can tell you I will never do business with your dealership. Clarence McKimmy More

ZERO STARS! I have purchased 2 cars from Ralph Hayes in the past couple of years and was about to purchase a 3rd this week. Multiple staff members lied to me and made false promises. When reported to the G the past couple of years and was about to purchase a 3rd this week. Multiple staff members lied to me and made false promises. When reported to the GM, he spent more time defending his staff than trying to make things right. They refused to sell to me when I called them out for trying to overcharge me for a skirting kit which I was quoted 3 different prices for. I received a quote from another Toyota dealer which was $2000 less than what Ralph Hayes was trying to charge me. I had texts to prove the conversations but the GM still made excuses. They lost a $40,000 sale over a couple thousand dollar skirting kit they did not want to sell me. They encouraged me to purchase aftermarket parts instead. So disappointed and will never return. Can NOT be trusted to be honest. More

Purchase New 2016 Tacoma TRD Offroad The sales department was friendly enough, and the vehicle deal started out OK. But by the time we finished, the truck cost us 10K more than anticipat The sales department was friendly enough, and the vehicle deal started out OK. But by the time we finished, the truck cost us 10K more than anticipated. More

Enjoyable Jason Millikan did an excellent job as our sales man. He was very knowledgeable and didn’t pressure us at all. Very pleased with the sales and wou Jason Millikan did an excellent job as our sales man. He was very knowledgeable and didn’t pressure us at all. Very pleased with the sales and would highly recommend to anyone else in search of a new auto More

Easy experience Done my online research for last couple of weeks. Called the dealership. Asked for sales manager. Told him my wifes lease was almost up. Let him know Done my online research for last couple of weeks. Called the dealership. Asked for sales manager. Told him my wifes lease was almost up. Let him know colors and accessories i was and wasn t willing to buy and what i was willing to pay. He found what i needed at another dealership. Called me when it arrived. Drove down to the dealership that evening. Signed everything and was out of there in about an hour. Nothing out of pocket and payment only increased by 8 bucks from previous payment. My wife and I were both pleased with the experience. More

Service department leaves people waiting For the second time at Ralph Hayes Toyota I was left waiting for my car after being completed. Last time the service tech left for lunch after my car For the second time at Ralph Hayes Toyota I was left waiting for my car after being completed. Last time the service tech left for lunch after my car was done and no one notified me and left me waiting. Today he actually went home for the day with my keys sitting on his desk. I took a walk outside both times and found my car done and sitting there. I would still be there if I didn’t get it myself. More

Great dealership Ralph Hayes Toyota made buying a new Camry a pleasant experience. Joe Gant, in particular, was very helpful and professional throughout the whole pr Ralph Hayes Toyota made buying a new Camry a pleasant experience. Joe Gant, in particular, was very helpful and professional throughout the whole process. We especially appreciated this after our previous dealings with Dave Edwards Toyota in Spartanburg. It was well worth the extra drive to Anderson. More