Ralph Hayes Toyota Scion

ZERO STARS! I have purchased 2 cars from Ralph Hayes in the past couple of years and was about to purchase a 3rd this week. Multiple staff members lied to me and made false promises. When reported to the GM, he spent more time defending his staff than trying to make things right. They refused to sell to me when I called them out for trying to overcharge me for a skirting kit which I was quoted 3 different prices for. I received a quote from another Toyota dealer which was $2000 less than what Ralph Hayes was trying to charge me. I had texts to prove the conversations but the GM still made excuses. They lost a $40,000 sale over a couple thousand dollar skirting kit they did not want to sell me. They encouraged me to purchase aftermarket parts instead. So disappointed and will never return. Can NOT be trusted to be honest.

The sales department was friendly enough, and the vehicle deal started out OK. But by the time we finished, the truck cost us 10K more than anticipated.

Jason Millikan did an excellent job as our sales man. He was very knowledgeable and didn’t pressure us at all. Very pleased with the sales and would highly recommend to anyone else in search of a new auto

Done my online research for last couple of weeks. Called the dealership. Asked for sales manager. Told him my wifes lease was almost up. Let him know colors and accessories i was and wasn t willing to buy and what i was willing to pay. He found what i needed at another dealership. Called me when it arrived. Drove down to the dealership that evening. Signed everything and was out of there in about an hour. Nothing out of pocket and payment only increased by 8 bucks from previous payment. My wife and I were both pleased with the experience.

For the second time at Ralph Hayes Toyota I was left waiting for my car after being completed. Last time the service tech left for lunch after my car was done and no one notified me and left me waiting. Today he actually went home for the day with my keys sitting on his desk. I took a walk outside both times and found my car done and sitting there. I would still be there if I didn’t get it myself.

Ralph Hayes Toyota made buying a new Camry a pleasant experience. Joe Gant, in particular, was very helpful and professional throughout the whole process. We especially appreciated this after our previous dealings with Dave Edwards Toyota in Spartanburg. It was well worth the extra drive to Anderson.

Highly recommend Ralph Hayes Toyota. Zack and Tim were excellent to deal with, and always promptly responded to calls and texts. Most painless car buying experience. Drove 8 hours to purchase from them and would do so again!

Ben Moran and the Salesman Mike were able to get me the exact 4runner that I wanted with the options I was looking. I was very pleased with the managers after we had a little issue come up they went above and beyond to fix the problem. Thank you, Mike, Ben, Bunky, and all the others involved in this purchase. If you are looking to buy a Toyota this is the place to go!

I went looking to trade my car for a new car. Karen Grant was able to help in the decision I made. Karen was a GREAT help in the purchase of my new RAV4.

We have purchased several vehicles (both new and used) from Ralph Hayes Toyota. This most recent purchase is an indication of why we like Ralph Hayes Toyota. We weren't certain what vehicle we wanted among RAV4, Highlander, 4Runner and Sequoia. Karen was very patient with us and helped us fit test these and then we went home to evaluate options and prices. After narrowing down our choice, Karen helped us pick and drive some vehicles. After making our final selection of a Highlander with the options we wanted, there were none in stock, so Karen got the dealership people needed to find us one within the Toyota system. A phone call later that day resulted in the Highlander we wanted at a price better than a couple buying services available to me. The vehicle we wanted at a very good price? What more can you ask!