Ralph Honda - Service Center

Pat is a wonderful service advisor and treats everyone he sees with superb customer service! It's a pleasure to work with him, no matter the situation! sees with superb customer service! It's a pleasure to work with him, no matter the situation! More

Usually excellent svc but unhappy w/sloppy service this time This is my 4th regular service for my 2018 CRV and with this OC/Tire rotation, the oil filter supposedly had a crack in the gasket causing leaks. I wo This is my 4th regular service for my 2018 CRV and with this OC/Tire rotation, the oil filter supposedly had a crack in the gasket causing leaks. I worked in auto-service for 5 years back in the early '70's and when we performed an OC/filter replacement, not only did we insure the gasket area on the engine was cleaned but we ran our finger across the filter w/a very fine film of fresh oil insuring a good seal w/hand tightening. After replacing the oil filler plug & filling the engine oil, we then started the engine & inspected both oil plug & filter to insure no leaks. Once the engine ran for a couple minutes reaching normal oil pressure & no leaks, we drove the car out of the garage for the customer. Apparently, this did not happen w/my CRV or it would have been easily spotted that it was leaking. Fortunately, I noticed the leaking after the first stop running errands and then again when I got home....not a little oil either, a lot. So, I had to call & again drive to dealer to have this taken care. It did cause a major inconvenience for me as I was leaving for Buffalo later that day & with the leaking oil, could have caused my engine to cease and breakdown on the Thruway. I was not a happy camper this visit. More

Always a great experience. I’m treated with respect, my Cr-V is ready before expected, everyone is friendly, price is right. I was ready to give up on ever owning another Honda because previous service ex Cr-V is ready before expected, everyone is friendly, price is right. I was ready to give up on ever owning another Honda because previous service experiences were so bad, until I came to Ralph Honda. More

Splendid as usual Quick appointment; friendly reception; service completed sooner than expected;washing of filthy car especially appreciated; Kevin and I discussed what Quick appointment; friendly reception; service completed sooner than expected;washing of filthy car especially appreciated; Kevin and I discussed what should be done even though some were offschedule. I'm happy! More

Excellent customer service I brought my car in this past weekend for a NYS inspection and oil change. They performed the service ahead of schedule, rinsed the salt off my car, I brought my car in this past weekend for a NYS inspection and oil change. They performed the service ahead of schedule, rinsed the salt off my car, and topped off my windshield fluid. Excellent communication and great amount of professionalism! More

Wonderful customer service ! Prompt and friendly. Paul was a very nice young man and thorough and went over everything with me . Very satisfied. Michele labigan was a very nice young man and thorough and went over everything with me . Very satisfied. Michele labigan More

CRV Inspection I have had the pleasure of driving Hondas from Ralph for the past 10 years. The service is thorough and professional. I brought my CRV in for an ins I have had the pleasure of driving Hondas from Ralph for the past 10 years. The service is thorough and professional. I brought my CRV in for an inspection, along with a couple of unrelated issues. The inspection was completed and my problems solved in a reasonable time. More

Rear Camera mystery solved. Brought in my 2019 Honda Civic because rear camera view was cloudy, found out lens dirty from recent snowstorm (I didn't know location of the camera Brought in my 2019 Honda Civic because rear camera view was cloudy, found out lens dirty from recent snowstorm (I didn't know location of the camera to have checked it myself). More

Always excellent I bought my Honda Accord from Ralph brand new in 2005. Yes, 2005 - and I have been bringing my car there for oil changes and general service ever sin I bought my Honda Accord from Ralph brand new in 2005. Yes, 2005 - and I have been bringing my car there for oil changes and general service ever since. They have always been first rate and my car, although 14 years old, still looks and handles like brand new. Best dealer around. More

I brought my Honda Accord in for an oil change and to check an issue with my transmission. I spoke with Steve Pecora about my complaints about the transmission, he as usual was polite and very interested check an issue with my transmission. I spoke with Steve Pecora about my complaints about the transmission, he as usual was polite and very interested in the descriptions of what was going on and indicated that they would do everything they could to solve my problems. In the end they couldn’t find any problems with my transmission. I wasn’t there a long time and the waiting area was as usual neat and clean, coffee and snacks were available along with three tv’s . Everyone did a great job and I’m very pleased. More