Ralph Honda - Service Center

Excellent service of first oil change. The service was very good. It was beyond oil change, it involved car wash which I never expected. The service employees were very courteous overall. The service was very good. It was beyond oil change, it involved car wash which I never expected. The service employees were very courteous overall. More

Linda is awesome!! I like when I schedule with Linda!! She is very personable! I went there for my oil change and she noticed my inspection was due in 3 weeks. So inste I like when I schedule with Linda!! She is very personable! I went there for my oil change and she noticed my inspection was due in 3 weeks. So instead of driving back, I live in Webster,she suggested having it done now. I agreed! She always looks out for the customer!! Linda is the best!! More

Recall replacement I got an appointment within a week of receiving the notice. The work was done in less than the estimated time. The people I dealt with were extremely I got an appointment within a week of receiving the notice. The work was done in less than the estimated time. The people I dealt with were extremely professional and cheerful. The waiting room was pleasant. The coffee was hot. What ore could I ask for? More

Didn't listen -seemed like rip-off artists I went in because of a critical airbag recall, and while I was there I decided to have them do my inspection AND asked them to look at possibly fixing I went in because of a critical airbag recall, and while I was there I decided to have them do my inspection AND asked them to look at possibly fixing a hole in the inlet to my radiator. I pointed out the hole location, which I had already found when trying to recharge my AC system, and specifically asked them to see if they could fix it without replacing the whole AC unit. I was quoted $1600 total, and told that there were all sorts of other things wrong (which my normal garage had never noticed?!?). I declined having that work done and instead wanted to only pay what I had to for the inspection, and an oil change. It was STILL over 200 bucks... I looked at the charges and they charged me for an AC diagnostic ($115 I think) and said I needed new windshield wipers because they were "streaky"...It had rained the day before - I saw no streaks. I tried to get the diagnostic charge removed since I had specifically pointed out where the leak was and had asked if they could repair that specific hole. They refused. Not the first time I've felt like they were trying to take advantage of me there. I'll deal with my AC not working for now and will have my normal garage fix it. Then when I left, I noticed a NEW noise...hooray! Then I got home, and notice they didn't reset my oil life indicator. I called and they tried to have me return to have them do it. (Yeah right- not going back...just drove a half hour home!) Oh yeah, and I had to spend about an hour there on both visits... once at drop-off and once at pick-up. I for one won't be going back to Ralph. More

disappointment For the first time I felt not welcome to Ralph Honda, I have been a Ralph customer for a few years, Steve Pécora (service advisor) was not kind to hel For the first time I felt not welcome to Ralph Honda, I have been a Ralph customer for a few years, Steve Pécora (service advisor) was not kind to helping me, he has forgotten the words like please, sorry, thank you, and for the first time they did not do the washing of my car. When I asked Steve replied that they only wash newer vehicles. I do not doubt that Steve has a good performance in the company but that day he did not have a positive attitude to assist me. More

Great service Steve P. is a great service tech, always helpful and courteous. The service at Ralph Honda is tops. Thanks for special treatment of us and our vehicle Steve P. is a great service tech, always helpful and courteous. The service at Ralph Honda is tops. Thanks for special treatment of us and our vehicle. Gail/Steve More

In and out Pat is very friendly and makes sure you understand what type of service you are getting.Pat also made sure I had a ride home. Pat is very friendly and makes sure you understand what type of service you are getting.Pat also made sure I had a ride home. More

Regular 45k maintenance & State inspection I have been a first time owner of a Honda Odyssey for a year now. Bought our Certified Used Odyssey one year ago. LOVE it! Elvis was our salesperson & I have been a first time owner of a Honda Odyssey for a year now. Bought our Certified Used Odyssey one year ago. LOVE it! Elvis was our salesperson & he was wonderful to deal with. The service appointments have been easy to schedule & on time always. Steve is always kind & attentive to my questions/concerns. The waiting area is accommodating. Once, there was a miscommunication between myself & Elvis while our Odyssey was having an installation done & he/they took care of that & also delivered my vehicle right to me bc I was not able to get there. I figured they’d send the shuttle but no, they brought my Van to me! EVERYONE is polite to deal with. Thank you Ralph Honda!! KateW More

Excellent Service! I have always been satisfied with the service they have provided on my Honda. The waiting area is comfortable and snacks are provided. But, most impor I have always been satisfied with the service they have provided on my Honda. The waiting area is comfortable and snacks are provided. But, most importantly, the service quality is excellent. More

Friendly service people The service was great and the people did not try to sell me something I did not need. Everyone was friendly and very very nice. The service was great and the people did not try to sell me something I did not need. Everyone was friendly and very very nice. More