Ralph Honda - Service Center

I recently went into Ralph for service on my Accord. Steve my advisor was helpful, and my car was completed a lot fast than I thought it would be. I appreciate all of the books/ snacks/ magazines and co Steve my advisor was helpful, and my car was completed a lot fast than I thought it would be. I appreciate all of the books/ snacks/ magazines and comfy seats. Thanks again! More

Oil change and tire rotation Honestly everytime I've been to this place they are always very kind and always strive to answer all my question. They show a lot of patients and I ca Honestly everytime I've been to this place they are always very kind and always strive to answer all my question. They show a lot of patients and I can honestly say I live going to Honda Ralph their customer service is 100% amazing. Can Not complain about anything? More

Competent and Thorough We have received service from Ralph for most of the last 12 years. All staff are friendly. Service is done in a timely manner. They keep good recor We have received service from Ralph for most of the last 12 years. All staff are friendly. Service is done in a timely manner. They keep good records of what has been done previously and what they recommend to service in the future based on car wear or mileage. In the latest appointment for an oil change, a lower control arm bushing was found to be slightly cracked, so it would be monitored for increased wear and need for replacement. The waiting facilities are clean and roomy. My only complaint is that in the past they have sometimes recommend services earlier than Honda recommends in their manual. Honda allows them to do that. Otherwise, we are very happy customers. More

Tire balancing I waiting a week to service my new Accord for vibration problem. Arrived early for my 1:15 appointment and the service advisor I was assigned was bus I waiting a week to service my new Accord for vibration problem. Arrived early for my 1:15 appointment and the service advisor I was assigned was busy and I had to wait for another person to check me in. Waited in the dealership for two and one half hours and no one came to update me. At that time I came to the service desk and see my car in the lat and it was complete and the assigned service advisor was not at his desk. I waited for him to return but the paperwork was not complete and I took my keys and left. The service was to be mailed to me and I'm still waiting after two weeks and don't know what service was done or received a call to explain what was done to correct the problem. I am hesitant to ever return for service. In the past I have used Dick Ide and was pleased for their work. Ted Swanson More

Immediate and thorough service Drive in and immediately greeted by Service Advisors. Tell them what needs looking at and they check it out right away. Simple things are taken care o Drive in and immediately greeted by Service Advisors. Tell them what needs looking at and they check it out right away. Simple things are taken care of right away, and things requiring ordering parts obviously takes more time. They’re the BEST Honda Dealer in Richester! More

Excellent service of first oil change. The service was very good. It was beyond oil change, it involved car wash which I never expected. The service employees were very courteous overall. The service was very good. It was beyond oil change, it involved car wash which I never expected. The service employees were very courteous overall. More

Linda is awesome!! I like when I schedule with Linda!! She is very personable! I went there for my oil change and she noticed my inspection was due in 3 weeks. So inste I like when I schedule with Linda!! She is very personable! I went there for my oil change and she noticed my inspection was due in 3 weeks. So instead of driving back, I live in Webster,she suggested having it done now. I agreed! She always looks out for the customer!! Linda is the best!! More

Recall replacement I got an appointment within a week of receiving the notice. The work was done in less than the estimated time. The people I dealt with were extremely I got an appointment within a week of receiving the notice. The work was done in less than the estimated time. The people I dealt with were extremely professional and cheerful. The waiting room was pleasant. The coffee was hot. What ore could I ask for? More

Didn't listen -seemed like rip-off artists I went in because of a critical airbag recall, and while I was there I decided to have them do my inspection AND asked them to look at possibly fixing I went in because of a critical airbag recall, and while I was there I decided to have them do my inspection AND asked them to look at possibly fixing a hole in the inlet to my radiator. I pointed out the hole location, which I had already found when trying to recharge my AC system, and specifically asked them to see if they could fix it without replacing the whole AC unit. I was quoted $1600 total, and told that there were all sorts of other things wrong (which my normal garage had never noticed?!?). I declined having that work done and instead wanted to only pay what I had to for the inspection, and an oil change. It was STILL over 200 bucks... I looked at the charges and they charged me for an AC diagnostic ($115 I think) and said I needed new windshield wipers because they were "streaky"...It had rained the day before - I saw no streaks. I tried to get the diagnostic charge removed since I had specifically pointed out where the leak was and had asked if they could repair that specific hole. They refused. Not the first time I've felt like they were trying to take advantage of me there. I'll deal with my AC not working for now and will have my normal garage fix it. Then when I left, I noticed a NEW noise...hooray! Then I got home, and notice they didn't reset my oil life indicator. I called and they tried to have me return to have them do it. (Yeah right- not going back...just drove a half hour home!) Oh yeah, and I had to spend about an hour there on both visits... once at drop-off and once at pick-up. I for one won't be going back to Ralph. More

disappointment For the first time I felt not welcome to Ralph Honda, I have been a Ralph customer for a few years, Steve Pécora (service advisor) was not kind to hel For the first time I felt not welcome to Ralph Honda, I have been a Ralph customer for a few years, Steve Pécora (service advisor) was not kind to helping me, he has forgotten the words like please, sorry, thank you, and for the first time they did not do the washing of my car. When I asked Steve replied that they only wash newer vehicles. I do not doubt that Steve has a good performance in the company but that day he did not have a positive attitude to assist me. More