In May 2020, I expressed interest in purchasing a Ram Truck via the web at Ralph Sellers Dodge and connected with a salesperson there who was very nice and courteous. I subsequently visited the dealership, which is a 100 miles or so from my residence. I really liked the vehicle and after two weeks discussing a deal with the salesperson, we agreed on a deal, which included a trade. Further, I agreed on a future date to return to the dealer to finalize the purchase and the salesperson indicated that the vehicle would be taken to have the windshield replaced today. However, a few hours later, I received a call from the salesperson advising the management team had decided to sell the vehicle to someone from Texas who had just contacted the dealer. I called and spoke with a manager to whom I explained my displeasure with this poor business tactic. Not only was it not fair to me, but also to the salesperson who had worked so hard to secure this deal, which included communication with my financial institution. The manager then advised the other customer would be financing the vehicle through Ralph Sellers, which was better for them and that the customer would pick up the vehicle this day. Obviously this move was upsetting to me and I could discern that the salesperson felt dishearten by what was happening as well. I informed the manager that I could move my schedule around (extremely busy with work during the week) and make it to the dealer within 45 minutes to an hour to finalize the purchase and pick up the vehicle. Following further discussion, the manager agreed to move forward with selling the vehicle to me.
I later arrived at the dealership as agreed and met with my salesperson and subsequently met with the finance/business manager Michael Snedigar. who was noticeably upset for some reason. Being the professional, positive and courteous person I am, I attempted to make conversation with this individual who was very curt in his responses to me and appeared disengaging. This is terrible and unbecoming behavior for the dealership and for business, especially for the finance dept., after all, I am getting the dealer my business. At some point, I expressed concern for him not wearing his mask (covid19 very active and we were in close quarters) and his response was, "you did not have to come into the office." He further noted that I could have remained in the main lobby area. In review of the purchase agreement, I noticed the trade payoff information was incorrect and provided Mike S. with a receipt from my financial institution showing the account no., daily per diem, 15 day payoff and current balance, which was significantly lower- a few thousand lower than he recorded on the purchase agreement. His response was that "we got a payoff earlier from the financial institution and that's what we are going with, otherwise, we won't do the deal." I started to aboard the deal, but that's what he wanted because he stood to benefit more from selling the vehicle to the customer from Texas (that's if this customer showed up). I remained in his office and completed the deal soon after.
I shared this unfortunate experience with the salesperson and requested contact information for Mike S' boss as I believe it would be unfair to the dealer's ownership not to know how this individual treats its customers.
I subsequently spoke with Manager Jon Goodart who appeared very interested in my concerns and experience, which I provided. Mr. Goodart even had the purchase agreement revised to reflect my true trade payoff as presented to Mike S. while at the dealer who refused to use the correct trade payoff amount as I presented in writing. Note, my financial institution would not accept the purchase agreement as submitted by Mike S. His behavior is unacceptable for anyone employed as a sales professionally especially being a mid-level manager. Hopefully Mr. Goodart addressed this concerning and troubling matter with Mike S. and the ownership, as I have shared my experience with a number of my colleagues and friends who purchase vehicles yearly as I do. The vehicle purchased was a 19 Ram Limited.