Ramey Auto Group

Recently purchased a Toyota Tacoma Great sales staff , knowledgeable staff, snd outstanding deal, he helped me decide what was the best vehicle for my needs and was a very pleasant expe Great sales staff , knowledgeable staff, snd outstanding deal, he helped me decide what was the best vehicle for my needs and was a very pleasant experience More

service on a recalled vehicle i had a 9am appointment for an brake repair a recall on my truck. I arrived at the shop at 8:30 am. I was told that this would take approximately 1 1 i had a 9am appointment for an brake repair a recall on my truck. I arrived at the shop at 8:30 am. I was told that this would take approximately 1 1/2 hours. When I returned at 11:30 I asked if the truck was ready. I was told that it was being worked on at that time. I could clearly see that it was not. I waited and asked about the truck at 1:20pm. I was told then that the truck was being worked on again. Could clearly see that it was not moved again. I told them not to touch it to bring the truck outside. They put the truck on the lift and pulled the back left tire off. I told them that I had to get my grandson at 3 pm. I received the truck at 2:15pm. Luckily a family member was close to get my grandson. Thank you for your time. More

Tried to sell me a flooded vehicle- Drove 290 miles to see I drove 290 miles (one way) to see a 2012 Ram that I was told was a beautiful 6k "babied, one-owner creampuff" (<---taken from their autotrader.com pa I drove 290 miles (one way) to see a 2012 Ram that I was told was a beautiful 6k "babied, one-owner creampuff" (<---taken from their autotrader.com page) truck that was in great shape with no concerning issues. Given the distance of the drive, I made sure to ask all the obvious questions prior to my trip. I was told was in excellent condition, no damage, nothing notable to be warned, good paint, good tires, etc. After I asked "is there anything I should know prior to the drive"...I was told with a confient tone, not at all. Upon arriving after a 5 hr drive, I was presented with a vehicle that was clearly either IN A FLOOD or had been severly off-road driven. The front tire had a massive chunk taken out of the sidewall. Mud, dirt, debri was caked on the lower half of the engine and on top of the k-frame, hidden under the heavily tire-shined engine cover. Not dust, not a sprinkling of dirt, everything had a fine silt covering to it. The wheel wells had been spray painted black (to hide rust?), and the exhaust had even been painted with overspray (as stated by the salesman when he noticed me smelling the burt paint smell). The interior was filthy, dirt and dust in all the dash cracks and vents, the white panels speckled with what I believe was chew spit, the black carpet had a brown hue or dirt, and the kick panels and door panels were scratched severly. The exterior had severe scratches and rub/wear spots in the clear coat. THIS WAS NOT A "BABIED ONE OWNER CREAMPUFF"!!!! Thats when I saw what ticked me over the edge; mud and dirt up under the dashboard where the pedals attach and up under the dash board. DIRT DOESN"T CAKE WIRES AND FLOOR VENTS unless the vehicle had been under water. There was dirt behind the carpet, behind the panels, up to the steering column (that had rust spots on it from splashing). I'm not a detective, this is stuff that should have been seen by the sales team. I've been completely insulted by the lack of awareness of this vehicle. If you have a customer making a 500 mile trip, you make sure that vehicle is spotless and "as described". Management was clueless. I wouldn't buy windsheild wipers off of Ramey let alone a vehicle. 95% of those reading this may call me a liar, or exaggerator, or claim this isn't true. I too thought I was park of a prank show. However, wasting a vacation day on a 500 mile trip to see a misrepresented flooded truck can now be checked off my bucket list. More