Ramsey Subaru of Des Moines

Friendly Love the people that work there. They are very knowledgable about the product and friendly to work with. It was easy to drop my vehicle off and pick Love the people that work there. They are very knowledgable about the product and friendly to work with. It was easy to drop my vehicle off and pick up with no hassles. More

Upon picking my car back up from service for a faulty airbag recall the car was left with dirt and rust like residue all over the dash along with panels being loose as well, I love the experiences at Ram airbag recall the car was left with dirt and rust like residue all over the dash along with panels being loose as well, I love the experiences at Ramsey I've had but this was really frustrating and disappointing. More

Very happy with our third purchase of a Mazda from this dealership. Very friendly and kind staff and seem concerned with making sure we were fully satisfied with our purchase. dealership. Very friendly and kind staff and seem concerned with making sure we were fully satisfied with our purchase. More

After having to take a day off work each time a service is needed since there is only one Subaru dealer in central Iowa, I traded this vehicle for a Toyota which has dealerships all over and even 2 in som is needed since there is only one Subaru dealer in central Iowa, I traded this vehicle for a Toyota which has dealerships all over and even 2 in some major cities. More

Disappointed When I called in to schedule 60K service, a brake flush was mentioned but I don't recall anything about plug replacement. I was expecting around $300- When I called in to schedule 60K service, a brake flush was mentioned but I don't recall anything about plug replacement. I was expecting around $300-$400 so I was surprised when it was over $700, but I signed the service sheet so that's on me. My real disappointment was when I picked up the car and left the dealership. In the first quarter mile I could tell the car was hesitating. I went a little further and turned around. The check engine light came on and I pulled back into the dealership. It was running fine when I brought it in. The only thing they changed that could cause it was the spark plugs. I can't believe they drove it after completing the work or the problem should have been obvious. I'm no gear head and was to me. They did give me a loaner and resolved the problem the next day (bad spark plug), so the resolution was acceptable. It was just annoying that something so obvious would make it out the door, especially when it was service I wasn't planning on when I arrived. This makes me concerned about the general attention to detail. I will be hesitant returning here for service, especially now that my warranty is up. More

Fantastic Service I brought my vehicle back for new tires and an oil change. I was able to get a good price for the tires and Dennis showed consistent expertise in det I brought my vehicle back for new tires and an oil change. I was able to get a good price for the tires and Dennis showed consistent expertise in determining the best tires for my winter weather travels for business. I was given the option to have a driver take me somewhere else but the lounge area has frequently been a place where I can get caught up on e-mails without distractions and healthy snacks for customers if desired. People are very courteous there. Dennis is extremely knowledgeable and again I was able to get back on my way with a very positive service experience. I have recommended Dennis to others because he is calm, honest, and able to answer my questions. More

This service department is fast, efficient, and professional. I appreciate the services offered without an appointment. I have been in and out in 30 minutes or less. professional. I appreciate the services offered without an appointment. I have been in and out in 30 minutes or less. More

Great salesman. When I walked in it seemed like some of the older sales people didn’t think I was a good prospect so they handed me off to someone else. Little did t When I walked in it seemed like some of the older sales people didn’t think I was a good prospect so they handed me off to someone else. Little did they know I was ready to purchase. My advise — Don’t judge the book but it’s cover! More

Rufad was great, car was filthy even with 3 hour lead time I set up an appointment the night before, i was delayed in getting to Des Moines by about three hours. When we arrived the car was dirty inside, a bo I set up an appointment the night before, i was delayed in getting to Des Moines by about three hours. When we arrived the car was dirty inside, a bottle of something under the seat, some sticky substance all over the back of the driver's seat and back seat, and the carpet had not been vaccumed for a while. Rufad was great to deal with and made things go smoothly, too bad he was the only salesman doing anything for the customers. More

Awesome Experience I had an outstanding experience. I flew in from Colorado Springs, Co. JJ James picked me up from the airport, showed me the vehicle, the dealership I had an outstanding experience. I flew in from Colorado Springs, Co. JJ James picked me up from the airport, showed me the vehicle, the dealership and the service department. Because I put a deposit down on this vehicle over the phone, I expected that it would take a few hours to work through the paperwork before I could get on the road. To my surprise, all needed paperwork was already in place and accurate upon my arrival. I literally, landed at the airport, test drove the vehicle, signed the paperwork and was on my way driving back home in about an hour. This is the best car buying experience I've ever had. Thank you all for your professionalism Mark A. Fahl More