Ramsey Subaru of Des Moines

Great service and friendly employees . Got in and out quickly and enjoyed the Mazda lounge with free coffee and big screen TV. Allan the service writer was very helpful and courteous. . Got in and out quickly and enjoyed the Mazda lounge with free coffee and big screen TV. Allan the service writer was very helpful and courteous. More

We were pleased purchasing our vehicle at Ramsey Auto Center Our salesman, Dyllan Johnson, was friendly and helpful and offered us a good price for the 2014 Jeep Grand Cherokee we purchased. The car was very cl Our salesman, Dyllan Johnson, was friendly and helpful and offered us a good price for the 2014 Jeep Grand Cherokee we purchased. The car was very clean, looked great and was ready to go. The finance person, Dennis Bracewell, took care of all the paperwork very quickly and answered all our questions. We had a great experience with Ramsey Auto Center after reading your ad in the Des Moines Sunday Register. More

Great Flexibility and Turnaround I took my Outback for the normal oil change, I didn't make an appointment and just went to the quick service. They were able to fit me in throughout t I took my Outback for the normal oil change, I didn't make an appointment and just went to the quick service. They were able to fit me in throughout the day and also took care of a couple recalls I had on the vehicle. More

Body shop experience and new car experience the same day The same day we purchased a new Mazda 6, we were getting our Miata back from the body shop. I had issues with the body shop concerning Mazda’s lack of The same day we purchased a new Mazda 6, we were getting our Miata back from the body shop. I had issues with the body shop concerning Mazda’s lack of logistics for repair parts. Almost a month to get a plastic rear bumper cover. And blanket use of using “hidden damages” verbiage instead of looking. This resulted in visible damaged parts not being preordered with the bumper cover. Extra delay also resulted in extra car rental costs. The new purchase is covered in the survey. More

Less than great Initially called and left message asking someone to call me back to ask some questions. Call was not returned. Ended up going online to schedule servi Initially called and left message asking someone to call me back to ask some questions. Call was not returned. Ended up going online to schedule service and requested someone call me back but didn't get a call back from that either. Would have liked to have know estimate of cost and time to complete possible repairs before getting there. Had I know it would take almost three hours before hand I could have made arrangements to drop the vehicle off so that I didn't have to take vacation time from work to sit in the waiting room. Gentleman I dealt with didn't have the greatest customer service personality either. As I sat in the waiting room watching several people come and go and seeing their interactions with their service reps I began to wonder if I was getting the brush off because I choose to have my husband take care of oil changes and tire rotations instead of bringing it in and paying for it there. Not exactly a great experience. The car is fixed but there was no attempt to explain why it may have started having the issue in the first place. Was it a defect, am I doing something to cause unusual wear and tear? Not really even given the chance to ask as the guy (he never introduced himself so I don't even know who he was) gave me the keys, handed the paperwork to the cashier and left. Maybe he was having a bad day, but a little more effort and courtesy would have been nice. My main issue is with the lack of calling someone when they specifically ask for a call both via voicemail and online scheduling. More

A perfect car buying experience Friendly saleperson, straightforward and fair negotiation, quick response on questions, flawless delivery. Took time and very thorough on going over n Friendly saleperson, straightforward and fair negotiation, quick response on questions, flawless delivery. Took time and very thorough on going over new vehicle details great job! More

Great service! Great service and hassle free. I would recommend this dealership to anyone. They made the process quick which for buying a car is unheard of. Great service and hassle free. I would recommend this dealership to anyone. They made the process quick which for buying a car is unheard of. More

Amazing service Great service! They gave a lot of information before buying the car and even show us to operate the vehicle. The paper work was done really fast the d Great service! They gave a lot of information before buying the car and even show us to operate the vehicle. The paper work was done really fast the day we bought it and the day we came to picked it up. More

I had a great experience at Ramsey Subaru. Paul was fantastic to work with. He was very informative and I never felt pressured. This is my first Subaru I’ve purchased and I’m looking forward to the mo fantastic to work with. He was very informative and I never felt pressured. This is my first Subaru I’ve purchased and I’m looking forward to the more personalized service a smaller dealership can provide. More