Ramsey Subaru of Des Moines

Good customer service Had good experience with the employees. The process was more transparent than I have experienced before. The employees showed professionalism and seem Had good experience with the employees. The process was more transparent than I have experienced before. The employees showed professionalism and seemed to be knowledgeable. More

well done Rodney was very helpful & shared his knowledge. He was polite & shared about his family. Car was brought up to office for my convenience . Good job!! Rodney was very helpful & shared his knowledge. He was polite & shared about his family. Car was brought up to office for my convenience . Good job!! More

2nd Subaru We previously purchased a 2018 Outback from Ramsey. Have had very good experience with them and the Outback. We had been following Ascent info online We previously purchased a 2018 Outback from Ramsey. Have had very good experience with them and the Outback. We had been following Ascent info online and tested one at Ramsey decided to make the purchase the next week and have been very happy. Great sales group and exceptional maintenance group also. More

Dejah provided great customer service! We received great customer service throughout the purchase process. The Ramsey team promptly responded to our inquiries. They made the used car purc We received great customer service throughout the purchase process. The Ramsey team promptly responded to our inquiries. They made the used car purchase seem effortless. More

Service reps are always friendly and informative. Cashier was not so friendly. Slammed phone down when we entered and was very abrupt. Have a feeling she’ reps are always friendly and informative. Cashier was not so friendly. Slammed phone down when we entered and was very abrupt. Have a feeling she’s not easy to work with. More

Excellent Experience and Service As an obvious lgbtq person, I have never been more at ease when buying a car. J.J. is professional and easy to talk to. I recommend this guy to anyone As an obvious lgbtq person, I have never been more at ease when buying a car. J.J. is professional and easy to talk to. I recommend this guy to anyone shopping on the Mazda lot; the sales reps on other lots could learn a thing or two from him. Thanks J.J. and the rest of the Ramsey staff, I'm loving my little red 3! More

delay in diagnosis most of our service visits have been above average. However, my last visit, partly was routine maintenance with two additional issues: 1) replace d most of our service visits have been above average. However, my last visit, partly was routine maintenance with two additional issues: 1) replace driver side fog light, 2) low tire pressure light just came on from my drive from Marshalltown. I was told "tire pressures a little low and air put into my tires" 24 hours later: low tire pressure light on again. I then proceeded to trouble shoot for myself, and the right front tire is not retaining air pressure. I decided to purchase FOUR NEW TIRES, called and explained my situation and was unable to get an appointment last week. I was told there were no loaner cars for three weeks. More

General Maintenance, air bag recall replacement I had a great experience. My service advisor, Jerry, kept me informed. The shuttle service also called me back to see if I needed a ride to pick up I had a great experience. My service advisor, Jerry, kept me informed. The shuttle service also called me back to see if I needed a ride to pick up my car. More

Great service department! On a rare day off the last thing I want to do is service my car but this shop is always quick and on time. I don’t dread doing in. Thank you! On a rare day off the last thing I want to do is service my car but this shop is always quick and on time. I don’t dread doing in. Thank you! More

Quick service without an appointment I explained that the car wouldn’t start but was jumped the night before. I was driving toward Subaru and was told they didn’t have any appointments. I explained that the car wouldn’t start but was jumped the night before. I was driving toward Subaru and was told they didn’t have any appointments. I told the man helping me that I was leaving the car because I didn’t want to be stranded with car problems. The gentleman that I left my car with said they would squeeze my car in that day. It only needed a new battery and was completed in a couple of hours. More