Ramsey Subaru of Des Moines

It was a great experience Paul Moser and the whole Ramsey team were great to work with. We were able to test drive any model we wanted and decided we liked the Subaru Forester Paul Moser and the whole Ramsey team were great to work with. We were able to test drive any model we wanted and decided we liked the Subaru Forester. Paul Moser was very knowledgable and professional. He and the whole team were personable and made us feel comfortable. When we decided to purchase a Forester, the dealership gave us a good price on a new vehicle and a very fair price on our trade in. Other dealerships we spoke with wouldn't give us the same deal. When we got there to purchase the vehicle the paperwork was ready to go and the process was very easy. We would recommend Paul Moser and Ramsey Subaru to anyone interested in purchasing a Subaru! More

Wheel bearing. Took 2 weeks to get in because of the warranty recall. Then another two weeks just to get the part in. That’s pretty embarrassing. Showed up to pi Took 2 weeks to get in because of the warranty recall. Then another two weeks just to get the part in. That’s pretty embarrassing. Showed up to pick up my car after the service appt (which like I said took two weeks to get in) which was for an oil change and to assess the humming (wheel bearing). When I got there Oil change was not done and like I said didn’t have the wheel bearing part in. This dealerships takes a lot of heat online and I’m not sure why no one cares. More

Quick and comfortable I was in for a recall that was estimated to take 60 min and they were done in about 45 min. Nice waiting area, with snacks and drinks. Dog friendly. I was in for a recall that was estimated to take 60 min and they were done in about 45 min. Nice waiting area, with snacks and drinks. Dog friendly. Another customer had her very well-behaved dog with her, and that was a treat. More

Good service w/a blip If the wrong employee answers the phone the experience to get maintenance scheduled is quite unsatisfactory. I gave up the first time I encountered hi If the wrong employee answers the phone the experience to get maintenance scheduled is quite unsatisfactory. I gave up the first time I encountered him, it took me a couple of months to work up the nerve to call again. When he answered the phone this time, I just asked for another employee who I'd dealt with before. Totally different experience. More

Matt was friendly and personable. Matt was really nice. I did not feel pressured at all. He did a great job explaining all of the bells and whistles of my new car. I’m very happy wit Matt was really nice. I did not feel pressured at all. He did a great job explaining all of the bells and whistles of my new car. I’m very happy with everything. Pat explained all of our options. He quickly got our paperwork completed. More

very professional and done on time promised clean - good waiting area - good personal service - drinking water & snack - car when finished was parked in a convient spot in the lot service gent clean - good waiting area - good personal service - drinking water & snack - car when finished was parked in a convient spot in the lot service gentleman went over what had been done More

Keeping us Rolling Thanks to Jerry for taking care of our Forester. Addressed all of the mechanical issues we had. Lined up another place to work on the radio/CD playe Thanks to Jerry for taking care of our Forester. Addressed all of the mechanical issues we had. Lined up another place to work on the radio/CD player problem we had and delivered and picked up our car from their downtown location. Very helpful since we live about 50 miles from Des Moines. More

Fast turnaround I was able to get my Outback oil changed quickly. On Saturdays, I have many things to do, knowing I can get my regular service done promptly is import I was able to get my Outback oil changed quickly. On Saturdays, I have many things to do, knowing I can get my regular service done promptly is important More

Issue not fixed I brought my car in and paid for the mechanic to diagnose the issue I was having. I had another mechanic look at it a few times and decided to bring i I brought my car in and paid for the mechanic to diagnose the issue I was having. I had another mechanic look at it a few times and decided to bring it directly to the dealer. The Mazda mechanic diagnosed it during one trip and then I brought it in and the part was replaced. Sadly the issue was not fixed. I called and let them know it was not fixed and they promised to make it right. Then they never called back to schedule with me like they said they would. I paid for diagnostics that were wrong and an expensive part to be installed that did not need to be replaced. I will not buy another Mazda. More

Great team Everything about our experience at Ramsey was top-notch. From the test drive and fact-gathering portion to negotiating, financing and delivery, the st Everything about our experience at Ramsey was top-notch. From the test drive and fact-gathering portion to negotiating, financing and delivery, the staff was friendly, accommodating, knowledgeable and professional. Thanks for such a great experience! Also, there wasn’t an option to rate Natthaniel, but he would get five stars, too. More