Ramsey Subaru of Des Moines

Excellent service Service took care of the rear strut that was leaking. At no cost. Short time to wait. The waiting lounge is excellent with coffee and tea while you wa Service took care of the rear strut that was leaking. At no cost. Short time to wait. The waiting lounge is excellent with coffee and tea while you wait. More

Rough start, great ending Bought a 2020 Ascent this week from Mark Hayes. He was great! Very personable and helpful. Was always willing to figure out any questions we had that Bought a 2020 Ascent this week from Mark Hayes. He was great! Very personable and helpful. Was always willing to figure out any questions we had that he wasn't sure of the answer to. Started the process with Paul Moser and was definitely less impressed with him. He did not seem interested in working with a woman at all. There was a real possibility I might not have purchased a car from Ramsey, working with Paul. Mark saved the whole experience. More

Great I had all of my questions answered and was able to set up a time that was convienet for me. The sales person Djhas was knowledgeable . I had all of my questions answered and was able to set up a time that was convienet for me. The sales person Djhas was knowledgeable . More

just great all services Ramsey can handle everything from service to repair and do it in a clean, friendly and professional way. We have owned 4 Subaru cars and there is no w Ramsey can handle everything from service to repair and do it in a clean, friendly and professional way. We have owned 4 Subaru cars and there is no where else we would go for auto service. More

Warranty Work My 2017 Outback required a new shifter, since my key would not easily release from the ignition. After several weeks, the part was received and instal My 2017 Outback required a new shifter, since my key would not easily release from the ignition. After several weeks, the part was received and installed. It’s wonderful to have my car back to full working condition. My only disappointment was finding a part removed during the installation, laying on the floor behind the drivers seat. I easily snapped it back into place. More

First oil change Good customer service. Took longer, but they let me know that upfront. I appreciate the customer waiting area. My new vehicle service questions were a Good customer service. Took longer, but they let me know that upfront. I appreciate the customer waiting area. My new vehicle service questions were answered and they gave guidance for the MySubaru app. More

Great help for a worried mom I was loaning my car to my son for a college road trip and was worried that the windshield wiper fluid dispenser wasn't working. Jerry saw my concern I was loaning my car to my son for a college road trip and was worried that the windshield wiper fluid dispenser wasn't working. Jerry saw my concern and was able to get the part ordered and get me scheduled back to fix before my son left. Greatly appreciated the extra effort by the service team! More

Poor Service Couldn't find my records even though I bought the car from them. Couldn't explain what needed done. Didn't give me an approximate cost. I only go b Couldn't find my records even though I bought the car from them. Couldn't explain what needed done. Didn't give me an approximate cost. I only go because they are the only nearby dealer. Seems like new Service Reps every time I come in. More

Great experience My first experience leasing a car and was so well explain. I was looking for a safety car during the son and they understand what I was looking for. T My first experience leasing a car and was so well explain. I was looking for a safety car during the son and they understand what I was looking for. Thanks! More

Windshield replacement First of all, this was our second windshield replacement within 1 year. We have driven many cars over a 50 year time span, and have NEVER had a cracke First of all, this was our second windshield replacement within 1 year. We have driven many cars over a 50 year time span, and have NEVER had a cracked windshield...a chip, yes but never a crack. We own a 2019 SUBARU Outback, this is our 3rd Outback and May be our last! After windshield replaced and calibration completed with this latest crack, we picked up our car and the next day drove out of state only to find that our Navigation GPS was malfunctioning, it wouldn't give us distance on the screen it wouldn't go any further out than 650 feet. Also, when we picked up the car and got home, we pushed the button for the garage door and it opened both doors, so we had to reset our garage doors. We place a call to our Subaru Service tech (Jerry Vansickle) and were told he was busy with customers and that he would return our call, the call was placed around 2pm...we never did receive a return call. Very disappointed in service this time! More