Ramsey Subaru of Des Moines

One day purchase of Mazda3 The staff was knowledgeable and friendly. Able to compare 2 vehicles with test drives in very little time. Didn't have to spend time haggling on pric The staff was knowledgeable and friendly. Able to compare 2 vehicles with test drives in very little time. Didn't have to spend time haggling on price. Completed purchase within 4 hours the same day. Only issue was a recall delaying the pick up of new vehicle for 5 days after purchase for a simple rearview mirror glue problem. More

Looking for a specific vehicle I was looking for a vehicle with very specific parameters thinking it would take several months and to my surprise the ideal vehicle was secured in le I was looking for a vehicle with very specific parameters thinking it would take several months and to my surprise the ideal vehicle was secured in less than a month More

Fast service We brought our vehicle in for a recall notice (2012 Subaru Outback) but told them the car was making a noise and could they look at that as well. Not We brought our vehicle in for a recall notice (2012 Subaru Outback) but told them the car was making a noise and could they look at that as well. Not only did they find the noise in the Wheel bearing but they noticed that we were overdue on a timing belt. We were leaving on a trip the next day pulling a boat to southern Missouri so really wanted to get it fixed and they did. Service adviser thought it would be a good idea to change the timing belt since it was 25K miles overdue and we were pulling a trailer. Got all the service work done and picked up the Outback at 4PM. All in time for me to get my trip in order and everything worked great during my trip. Can't thank the service adviser enough for making this happen. More

Unable to diagnose fairly straightforward problem We took our Forester in for service 4 times over 8 months with the same problem. The result was always "unable to reproduce, but here's something else We took our Forester in for service 4 times over 8 months with the same problem. The result was always "unable to reproduce, but here's something else that costs a bunch to fix." Ultimately spoke to the service manager to tell him we're not very happy with the situation. He waived the last oil check and repair (which was very decent of him). He would then follow up with staff and give me a call back, never heard from him again. Original problem got worse over time, so we took it to two other shops to diagnose. They both agreed it was the same problem. Had one of them perform the work and a day later the problem was gone. More

Service - Oil change & tire rotation Brought car in for oil change and tire rotation and reprogram for distance to empty feature. Always great service and completed in timely manner.Staff Brought car in for oil change and tire rotation and reprogram for distance to empty feature. Always great service and completed in timely manner.Staff is always very professional and helpful. More

Great experience. We had a great experience with Rufad and Steve would definitely recommend Ramsey to anyone looking for a new or used vehicle. Very happy with our purc We had a great experience with Rufad and Steve would definitely recommend Ramsey to anyone looking for a new or used vehicle. Very happy with our purchase. More

Oil change Everyone was very friendly. The waiting room was clean and comfortable. I wasn’t able to schedule an appointment online, so I did the quick lube for Everyone was very friendly. The waiting room was clean and comfortable. I wasn’t able to schedule an appointment online, so I did the quick lube for the first time. I was very impressed and my service was done sooner than expected. More

Lack of competence and communication While under warranty, we had our vehicle towed to Ramsey for service after a slew of warning lights went off and the vehicle died. When our vehicle w While under warranty, we had our vehicle towed to Ramsey for service after a slew of warning lights went off and the vehicle died. When our vehicle was initially evaluated, we were informed by the service advisor "don't call us, we'll call you." Fifteen minutes after we picked up a loaner car, we received a call from a service person saying there was nothing wrong with our vehicle and to come pick it up. Informed the caller we had just picked up the loaner and they were supposed to keep our vehicle for further evaluation. Reply from the caller was "Oh. Forget I called." Received no communication during the first full week vehicle was in for service. Was contacted by a different service advisor the following week as he needed to know what the status was of our vehicle as the first advisor was on vacation for a week and hadn't left a note. Since no one had called with an update and we were told not to call, we had no idea. Ramsey had our vehicle for 4 weeks during which they reportedly "test drove it multiple times a day, both in town and out of town." Not sure how that was possible considering they logged all of 38 miles in a 3 week period - that's less than 2 miles a day! We came to the realization Ramsey was not going to put any effort into determining the cause of the vehicle failure. After a couple conversations with the corporate office, we decided to retrieve our vehicle from Ramsey (31 miles away) and take it to the next closest dealership (103 miles away) for evaluation. While C&S may not have determined the cause of the problem, they drove our vehicle over 350 miles in just two weeks trying to recreate the situation, called with updates and all of the people we encountered at C&S were extremely helpful and pleasant. It was definitely the right choice for us and well worth the extra 70+ mile drive for service! Our salesman at Ramsey (Paul) was absolutely awesome but we will never return to Ramsey for service again. Many thanks to C&S and the corporate office for restoring our faith in Subaru! More

Great experience with Venis This was the best car buying experience ever Venus was very helpful and professional we will definitely be back to see him for our next car purchase This was the best car buying experience ever Venus was very helpful and professional we will definitely be back to see him for our next car purchase More

awesome this was our first Subaru but the 4th new car we've purchased Paul Moser was very helpful it was a pain free no pressure experience thanks again for m this was our first Subaru but the 4th new car we've purchased Paul Moser was very helpful it was a pain free no pressure experience thanks again for making it easy I would recommend your dealership to everyone More