Ramsey Subaru of Des Moines

Oil change Everyone was very friendly. The waiting room was clean and comfortable. I wasn’t able to schedule an appointment online, so I did the quick lube for Everyone was very friendly. The waiting room was clean and comfortable. I wasn’t able to schedule an appointment online, so I did the quick lube for the first time. I was very impressed and my service was done sooner than expected. More

Fast service We brought our vehicle in for a recall notice (2012 Subaru Outback) but told them the car was making a noise and could they look at that as well. Not We brought our vehicle in for a recall notice (2012 Subaru Outback) but told them the car was making a noise and could they look at that as well. Not only did they find the noise in the Wheel bearing but they noticed that we were overdue on a timing belt. We were leaving on a trip the next day pulling a boat to southern Missouri so really wanted to get it fixed and they did. Service adviser thought it would be a good idea to change the timing belt since it was 25K miles overdue and we were pulling a trailer. Got all the service work done and picked up the Outback at 4PM. All in time for me to get my trip in order and everything worked great during my trip. Can't thank the service adviser enough for making this happen. More

Lack of competence and communication While under warranty, we had our vehicle towed to Ramsey for service after a slew of warning lights went off and the vehicle died. When our vehicle w While under warranty, we had our vehicle towed to Ramsey for service after a slew of warning lights went off and the vehicle died. When our vehicle was initially evaluated, we were informed by the service advisor "don't call us, we'll call you." Fifteen minutes after we picked up a loaner car, we received a call from a service person saying there was nothing wrong with our vehicle and to come pick it up. Informed the caller we had just picked up the loaner and they were supposed to keep our vehicle for further evaluation. Reply from the caller was "Oh. Forget I called." Received no communication during the first full week vehicle was in for service. Was contacted by a different service advisor the following week as he needed to know what the status was of our vehicle as the first advisor was on vacation for a week and hadn't left a note. Since no one had called with an update and we were told not to call, we had no idea. Ramsey had our vehicle for 4 weeks during which they reportedly "test drove it multiple times a day, both in town and out of town." Not sure how that was possible considering they logged all of 38 miles in a 3 week period - that's less than 2 miles a day! We came to the realization Ramsey was not going to put any effort into determining the cause of the vehicle failure. After a couple conversations with the corporate office, we decided to retrieve our vehicle from Ramsey (31 miles away) and take it to the next closest dealership (103 miles away) for evaluation. While C&S may not have determined the cause of the problem, they drove our vehicle over 350 miles in just two weeks trying to recreate the situation, called with updates and all of the people we encountered at C&S were extremely helpful and pleasant. It was definitely the right choice for us and well worth the extra 70+ mile drive for service! Our salesman at Ramsey (Paul) was absolutely awesome but we will never return to Ramsey for service again. Many thanks to C&S and the corporate office for restoring our faith in Subaru! More

Great experience with Venis This was the best car buying experience ever Venus was very helpful and professional we will definitely be back to see him for our next car purchase This was the best car buying experience ever Venus was very helpful and professional we will definitely be back to see him for our next car purchase More

awesome this was our first Subaru but the 4th new car we've purchased Paul Moser was very helpful it was a pain free no pressure experience thanks again for m this was our first Subaru but the 4th new car we've purchased Paul Moser was very helpful it was a pain free no pressure experience thanks again for making it easy I would recommend your dealership to everyone More

Good service This was my second new Subaru purchase at Ramsey and I traded on the one I bought last year. I was pleased with the entire staff in making my trade qu This was my second new Subaru purchase at Ramsey and I traded on the one I bought last year. I was pleased with the entire staff in making my trade quick and easy. More

Bought a great Outback A great experience! This was my first time financing and purchasing my own vehicle. I’d recommend Ramsey to others who are in the market. A great experience! This was my first time financing and purchasing my own vehicle. I’d recommend Ramsey to others who are in the market. More

Excellent, timely service As usual, my regular maintenance service was without a hitch. They look for problems, give advice, but the decisions are left to me. I appreciate that As usual, my regular maintenance service was without a hitch. They look for problems, give advice, but the decisions are left to me. I appreciate that. More

Helpful staff Lengthy process as there was only one finance manager. However, staff was very friendly and helpful during the process. This will be the second Mazda Lengthy process as there was only one finance manager. However, staff was very friendly and helpful during the process. This will be the second Mazda we have leased and we have never had any trouble More

Paul is a great guy and a good man to buy a car from Paul is pleasant, funny, serious when he needs to be, knowledgeable, polite, and helpful. One of the best and most honest salesman we’ve had the plea Paul is pleasant, funny, serious when he needs to be, knowledgeable, polite, and helpful. One of the best and most honest salesman we’ve had the pleasure of working with. We highly recommend visiting Paul if you are in the market for a Subaru, he’ll take good care of you. More