Ramsey Subaru of Des Moines

Friendly Like how they get to know their customers. Friendly, knowledgeable and professional service. Paul took the time to address my questions. Hard to be Like how they get to know their customers. Friendly, knowledgeable and professional service. Paul took the time to address my questions. Hard to beat a Subaru - love all their safety features. More

No Surprises Appreciate the great communication at every step: shuttle driver, service advisor and cashier. People were delightful at every step, no pressure to do Appreciate the great communication at every step: shuttle driver, service advisor and cashier. People were delightful at every step, no pressure to do any additional work beyond my recall item. More

Rude Technician on both of my visits Both time I have been in for service on my vehicle, everyone except the one who seems to be the supervisor has been very friendly. I believe the other Both time I have been in for service on my vehicle, everyone except the one who seems to be the supervisor has been very friendly. I believe the others who work at Ramsey refer to him as the service technician, but on my most recent visit he blew off the employee who was helping me directly. The man who helped me when I pulled up simply walked the paperwork for my car up to this man, who hardly said a word to him and acted as if he was too busy to assist him and I. I also made a noon appointment for a recall that I was told would only take around an hour, but I didn’t get my car back until around 3:45 PM. On my visit prior to this one, I made an 11:00 AM appointment and was told that all of the service workers go to lunch at that time so it would be an hour before they could even begin my scheduled service. I asked him why they would even allow me to make such an appointment if everyone leaves for 45 minutes, and he blew me off then as well. More

Easy to service my Subaru Used the fast service option and I was in and out in less than 45 minutes. Very professional and just so easy to do. Not like other dealerships as I Used the fast service option and I was in and out in less than 45 minutes. Very professional and just so easy to do. Not like other dealerships as I will not mention Toyota of Des Moines. oops, I guess I just did. More

Quick and friendly service I’ve taken my Subaru Forrester to Ramsey for many years and am always satisfied with their service. It’s easy to make appointments online, the service I’ve taken my Subaru Forrester to Ramsey for many years and am always satisfied with their service. It’s easy to make appointments online, the service people are friendly and my car runs great. More

Excellent and professional service Salesman was very professional and helpful plenty contact information prior to buying a vehicle financing with the dealership was easy and smooth over Salesman was very professional and helpful plenty contact information prior to buying a vehicle financing with the dealership was easy and smooth overall great experience and highly recommended More

Awesome Service! I have worked with Matt in the past and he consistently gives me “wow” service. He is responsive to my questions & needs and built great rapport. I I have worked with Matt in the past and he consistently gives me “wow” service. He is responsive to my questions & needs and built great rapport. I have already recommended him and this dealership to others and I will continue to do so. There is another Subaru dealership that is much closer to me but I am happy to drive 115 miles for the excellent customer service that Matt provides. Kim was very helpful and friendly as well. Thank you for providing a stress free and enjoyable experience! More

Respected this time It was nice to be respected. This is because I didn’t have to ‘deal with’ Jerry Van Sickel. Alan was definitely a welcome change. He thoroughly expl It was nice to be respected. This is because I didn’t have to ‘deal with’ Jerry Van Sickel. Alan was definitely a welcome change. He thoroughly explained the service and all that they were going to do, why it needed to be done and then when complete, explained what was done. I had confidence that all work was done as needed and correctly. Such a relief this time. I most certainly will avoid Jerry VS and call for Alan. More

Extraordinary Matt Grafft had extraordinary patience and personal interest in every detail. He spent 3 hours making sure that i understood all the features on th Matt Grafft had extraordinary patience and personal interest in every detail. He spent 3 hours making sure that i understood all the features on the Ascent. More

Great service I had a great experience with buying my new Subaru. Brandon was very helpful and super friendly. The whole process was very easy and Enjoyable. I had a great experience with buying my new Subaru. Brandon was very helpful and super friendly. The whole process was very easy and Enjoyable. More