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Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,546 Reviews

9625 Hickman Rd

Urbandale, IA

50322

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Showing 2,546 reviews

January 14, 2021

I got the car I wanted, but I hated the experience. Ross and Phil were rude after they figured out I wasn’t going to be upsold. Too bad it’s the only Subaru dealership in Des Moines. More

by Marissa H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil Johnson, Ross Jarzembowski
Jan 26, 2021 -

Ramsey Subaru of Des Moines responded

We appreciate you reaching out to us. Please know your review is taken very seriously by the team here at Lithia Ramsey Subaru. We always strive to improve and give our customers top-notch service. We invite you to contact us at your earliest convenience so we can learn more and help resolve this situation together. We hope to hear from you soon. Sincerely, The Lithia Ramsey Subaru Team

January 13, 2021

We have had five different vehicles serviced in or bought through Ramsey and have had nothing but good things to say. Matt, our sales person, has always been very polite and helpful by being very up to speed More

by WILLIAMMAGILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grafft
Jan 19, 2021 -

Ramsey Subaru of Des Moines responded

William, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, The Lithia Ramsey Subaru Team

January 12, 2021

Love the service team at Ramsey. They are quick and thorough and ensure my car is running smoothly. Won’t take my car anywhere else for service. More

by ERINB115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
Jan 15, 2021 -

Ramsey Subaru of Des Moines responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. - The Lithia Ramsey Subaru Team

January 12, 2021

Jerry did a great job with preventative maintenance issues, as well as the scheduled oil change. He also checked the rear hatch for a sporadic issue. Enjoyed working with him! More

by JOSEPHA800
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
Jan 15, 2021 -

Ramsey Subaru of Des Moines responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Best, - The Lithia Ramsey Subaru Team

January 12, 2021

From communicating with the salespeople online to when we came in the service was excellent. We felt great about the whole experience! Rafad responded quickly to my questions and Jim was so great when we cam More

by FLYNNDEBRA438
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Fenimore, Rufad Medinoski
Jan 15, 2021 -

Ramsey Subaru of Des Moines responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Ramsey Subaru, we value our customers and we look forward to seeing you on your next visit. Best, - The Lithia Ramsey Subaru Team

January 11, 2021

My first service experience with them and I was very impressed. They solved an annoying problem and were super easy to work with. even the shuttle driver was great. More

by JENSEN5
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
Jan 14, 2021 -

Ramsey Subaru of Des Moines responded

We appreciate your kind words, Jensen. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best, The Lithia Ramsey Subaru Team

January 11, 2021

This was our first Subaru and first purchase from Ramsey. Jake Scent did a great job and made the process seamless, professional and insured we were happy with our selection More

by kevinh6
Recommend Dealer
Yes
Employees Worked With
Kim Freeborn, Jake Scent
Jan 14, 2021 -

Ramsey Subaru of Des Moines responded

Kevin, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Lithia Ramsey Subaru! Best, The Lithia Ramsey Subaru Team

January 10, 2021

Gave another chance to sell me car since less than mile from my house but they can't be bothered to look for used Outback for me. Had last new Subaru delivered from Chicago in 2011 for $4000 less than Ram More

by THefner3313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Williams
January 08, 2021

The staff are friendly and the waiting area was clean and well stocked. The check in process was easy and the time estimate was accurate. More

by AARON.BRYAN7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Parker
Jan 11, 2021 -

Ramsey Subaru of Des Moines responded

Aaron. thank you for taking the time to tell us about your visit. We truly appreciate your business and the kind words . Tim Jennings General Sales Manager Ramsey Subaru of DesMoines

January 08, 2021

I have been going to your dealership now for about 5 years. Your sales team and service team are always friendly and accommodating. I ❤️ My Subaru! More

by jtabe1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Vansickel
Jan 11, 2021 -

Ramsey Subaru of Des Moines responded

Thank you so much for your business and the kind words about our teams. We truly appreciate it. Have a great day Tim Jennings General Sales Manager Ramsey Subaru

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