Ramsey Subaru of Des Moines

From Sparkie and Sallie This is the place to buy your car. Matt and Phil were awesome. They truly cared about our wellbeing and making sure our car was just right for us. We This is the place to buy your car. Matt and Phil were awesome. They truly cared about our wellbeing and making sure our car was just right for us. We haven’t stopped smiling since we picked up our car!Perfection personified. More

Nothing but problems.. First, I'd like to say the courtesy car drivers are excellent. They have always picked me up and dropped me off at work on time and the drivers are f First, I'd like to say the courtesy car drivers are excellent. They have always picked me up and dropped me off at work on time and the drivers are friendly and courteous. The waiting area is clean and comfortable and has free coffee and snacks. The service advisors have always been courteous. Those are about the only good things I have to say about this service center. I have a 2011 Forester that has had nothing but problems. I realize the service department at Ramsey didn't build it, but getting it fixed has been a miserable experience. I caught them being dishonest more than once. The most recent problem I had is an issue with a rebuilt engine. I am the lucky owner of one of the Foresters that burned a significant amount of oil. For years, they told me burning a quart of oil every 5000 miles was normal. Eventually, due to a lawsuit I think, Subaru fixed the engine. They rebuilt it using a new block and some other new parts and some old parts from the previous engine. When I was on my way to pick it up, the advisor called me and said they had lost the dipstick, apologized, said he didn't have one in stock and had to order one. I picked it up a few days later and I think the invoice said something like 'customer lost dipstick'. Whatever. When I went to put something in the back I noticed a number of important looking parts scattered throughout the cargo area. I got the advisor, he apologized again, and they finished putting the engine together. I got it home and it leaked oil, although it was a very small leak. I took it back a couple times and they never fixed the leak. Advisor said they accidentally bent the 'front cover.' I figured I could live with a small drip and gave up. Fast forward about two years. The engine starts leaking oil significantly and the burning oil and burning plastic smells are overwhelming at times. I take it in to Ramsey and they confirm that it is leaking from several gaskets. I guess they let the new guy put it together two years ago. Estimate was about $3,200 to fix it. I have no confidence they would fix it correctly, so why bother. So I am stuck with a nice 7 year old Subaru with a fairly new engine that leaks oil like a sieve. I'll never purchase another Subaru or any car from this dealership ever again.. More

Always easy to set an appointment and timely service. I have always found help when needed...bringing in the car or help on the phone. Twice I have just called in for what I thought was a problem and jus I have always found help when needed...bringing in the car or help on the phone. Twice I have just called in for what I thought was a problem and just over the phone was given easy fixes preformed by me from the directions over the phone. Easy and quick. More

Sales person was very knowledgeable and helpful Great customer experience.Mitch Williams did a professional job of presenting, closing, and explaining the features of the new Subaru Outback. This i Great customer experience.Mitch Williams did a professional job of presenting, closing, and explaining the features of the new Subaru Outback. This is the type of experience every customer seeks. More

Great responsiveness and information. Thanks! Great responsiveness and information. We really appreciate how easy it was to learn about the vehicle and work through our purchase. Great vehicle, Great responsiveness and information. We really appreciate how easy it was to learn about the vehicle and work through our purchase. Great vehicle, customer service, and support. More

Questions I mentioned that I thought the transmission was a little "jerky" and was told that was normal and then a couple of days later I received a letter from I mentioned that I thought the transmission was a little "jerky" and was told that was normal and then a couple of days later I received a letter from Subaru announcing an extension on the CVT on 2018 Foresters. So now I'm thinking maybe it isn't normal after all. More

No hassle sales and service. I’ve bought two vehicles here over the last 15 yrs.. The service has been fantastic. Also the body shop does excellent work. You have a great group of I’ve bought two vehicles here over the last 15 yrs.. The service has been fantastic. Also the body shop does excellent work. You have a great group of people working there. Thanks. More

Efficient, friendly and honest Every time I need service, the staff here is friendly, honest, and efficient. I always know I’m in good hands with them and my car is well maintained Every time I need service, the staff here is friendly, honest, and efficient. I always know I’m in good hands with them and my car is well maintained. More

Top rate car purchase Purchased a new Subaru- pricing made easy with Costco Auto program. Jim Fenimore was great - going above and beyond...he even came in on his day off Purchased a new Subaru- pricing made easy with Costco Auto program. Jim Fenimore was great - going above and beyond...he even came in on his day off to complete our purchase. Financing was also straight forward with very low rate. Thank you Jim and Ramsey Auto! More

Great When I arrive I was greated promptly and checked in. A loaner car was provided and repairs compleated to my car to a high level. When I arrive I was greated promptly and checked in. A loaner car was provided and repairs compleated to my car to a high level. More