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Ramsey Subaru of Des Moines
Urbandale, IA
2,546 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 22, 2020
Leased my second outback with them. Great experience all around once again. Chris is awesome to work with and took great care of me. Fully recommend. around once again. Chris is awesome to work with and took great care of me. Fully recommend. More
by JMEYER3205
Verified CustomerEmployees Worked With
Chris Donahue
December 21, 2020
I took my Outback in for a regular service. I also asked for a detail. Service called to see if the wipers should be replaced. We said yes. Ramsey the had it for 48+ hours with no communication. Finally, I for a detail. Service called to see if the wipers should be replaced. We said yes. Ramsey the had it for 48+ hours with no communication. Finally, I went in. Service could not find the paperwork. I sat around for another 30 minutes while they tried to figure out where it was. I think this is because they were UNDERSTAFFED. Two people were trying to do the work of four. More
by NICK.PROCTOR
Employees Worked With
I do not remember who worked with me. Three people in all by the time we were done.
December 21, 2020
I have a lot more than 25 words to say about this dealership. First overall, it is well above average. Second there are a few of your staff that I've had occasion to argue with because they want to dealership. First overall, it is well above average. Second there are a few of your staff that I've had occasion to argue with because they want to decide how I spend my money rather explain or recommend with justification how I might make the decision. Recently I've seen some confusion and disorganization in the service department I couldn't explain until I learned about the ownership change. My hope is that with the end of COVID 19 and some re-orientation this will be a bit smoother. I'm loyal to the Ramsey name and it remains to be seen if I can be loyal to the new ownership. Thank You for giving me this opportunity. More
by DDWITKOWSKI
Employees Worked With
Tim Jennings, Jim Fenimore, Jerry Vansickel, Dennis Parker , Cory Wolford, Curt Barber
December 21, 2020
I was told 3 times that I would have a loner car. Then I sat in the waiting room for 2.5 hours before I was told that actually I couldn’t have a loner car after all. I could have made arrangements to be pi sat in the waiting room for 2.5 hours before I was told that actually I couldn’t have a loner car after all. I could have made arrangements to be picked up if I had just been told the truth from the beginning. Terrible service. I will never buy a car from you. More
by Caryh
Employees Worked With
Jerry Vansickel, Curt Barber
December 21, 2020
Fixed our problem; thoroughly disappointed with their communication as to what the diagnosis was. I shouldn’t have to call many times for an update over several hours. communication as to what the diagnosis was. I shouldn’t have to call many times for an update over several hours. More
by JOEl
Employees Worked With
Jerry Vansickel
December 21, 2020
They fixed my airbag as asked, but sealed my phone charger inside the console and now lighter/Garmon plug in/charger doesn't work. Now I'm stuck driving 80 miles again. Kind of upset over somethin charger inside the console and now lighter/Garmon plug in/charger doesn't work. Now I'm stuck driving 80 miles again. Kind of upset over something so minor that was overlooked 😔 More
by HOTTOTCOOK
Employees Worked With
Jerry Vansickel, Dennis Parker , Cory Wolford, Curt Barber , Allan Fitz, Dave Davis, Scott Van Syoc, Travis Hines, Brandi Booth, Steve Eastman
December 21, 2020
Super friendly and helpful. Nathaniel was great to work with and called me days after the sale to see if I had any issues. We love the car, and would get another in a heartbeat!! 💓 with and called me days after the sale to see if I had any issues. We love the car, and would get another in a heartbeat!! 💓 More
by GMVRIEZE
Employees Worked With
Matt Grafft, Phil Johnson, Natthanial Devick
December 21, 2020
I am a customer from out of state. It was gratifying to receive quality service when I needed it. The work was done on time and the shuttle driver was friendly and on time receive quality service when I needed it. The work was done on time and the shuttle driver was friendly and on time More
by Gene Johnson
Employees Worked With
The shuttle driver
December 21, 2020
Ramsey (thanks Jerry) helped us through a difficult situation. Our car was totaled during a road trip, and Jim helped us navigate the insurance claim! situation. Our car was totaled during a road trip, and Jim helped us navigate the insurance claim! More
by DEVINSEFTON12
Employees Worked With
Jerry Vansickel
December 21, 2020
Great sales experience and easy to work with. Only concern was the new car took longer to arrive than expected because of the ownership change. We had some challenges being able to contact the salesma concern was the new car took longer to arrive than expected because of the ownership change. We had some challenges being able to contact the salesman and him being able to see it in inventory. More
by BECCA.J.WILLIAMS
Employees Worked With
Chris Dixon, Phil Johnson
