Ramsey Subaru of Des Moines

The service dept explains the work that will be done & the costs prior to starting the job. Also, they provide a complimentary loaner car if the work will take a number of hours. And if you wait for your the costs prior to starting the job. Also, they provide a complimentary loaner car if the work will take a number of hours. And if you wait for your car in the waiting room it’s always stocked w/ coffee, bottled water & snacks! More

I haven’t seen the work done on my car yet. This rating is based on it being almost 5 weeks ago that I dropped my vehicle off. I’ve only received 1 phone call to communicate what is going on, and that was is based on it being almost 5 weeks ago that I dropped my vehicle off. I’ve only received 1 phone call to communicate what is going on, and that was a week after I dropped it off. I was told it would take a week or two. I would never recommend anyone take their vehicle there More

Dennis service mgr Very helpful in assisting and Dennis service mgr Very helpful in assisting and troubleshooting for us . Had 2 Subaru s in for service -warranty work . Kept us in the loop with Dennis service mgr Very helpful in assisting and troubleshooting for us . Had 2 Subaru s in for service -warranty work . Kept us in the loop with telephone calls More

I brought in for a car accident repair. The entire staff was helpful,knowledgeable, extended great communication. The job was fast and efficiently and on time. Couldn’t ask for a better job!! Thanks to al was helpful,knowledgeable, extended great communication. The job was fast and efficiently and on time. Couldn’t ask for a better job!! Thanks to all! More

The good:Got me in right away to fix my air bag The good: Got me in right away to fix my air bag recall Finished before the 3 hour time they told me Very nice customer service. The Bad: Left cu The good: Got me in right away to fix my air bag recall Finished before the 3 hour time they told me Very nice customer service. The Bad: Left cut wires on the passenger side of my car. Took everything out if my center console, had no idea they were getting in there, unplugged my devices and left it that way. Broke my AUX port! This is the worse one by far. Now my bluetooth wont work without my AUX port. Told them now it's not working. Tech looked at it again and said everything is plugged in. Didnt help me and was just in a rush! Horrible! The guy helping me with my car brought it back again and finally the tech found that he damage my wires and broke it off, he fixed it but it took 3 times telling him that it was broke. Expect my car not to come back broken. More

Nice friendly people. Easy to work with, they always are willing to answer any of my questions. Clean waiting area with enough room to social distance. willing to answer any of my questions. Clean waiting area with enough room to social distance. More

I was disappointed that I had to have a $600.00 repair that was also done in July 2019 , with less than 5,000 miles put on the vehicle in that time.Jerry was able to get me a 15 percent discount on this r that was also done in July 2019 , with less than 5,000 miles put on the vehicle in that time.Jerry was able to get me a 15 percent discount on this repair however. More

Steve Eastman knows his job well.very good, I'm happy they hired him? I don't like this survey, in twenty five words or less less less they hired him? I don't like this survey, in twenty five words or less less less More

I have only had good experiences with Subaru. The wait time is never as long as they quote, waiting room is comfortable and welcoming, staff are is pleasant to work with. time is never as long as they quote, waiting room is comfortable and welcoming, staff are is pleasant to work with. More

Always friendly, Jerry by far is the best service advisor. He remembers me! He spends the time it takes to ensure everything is addressed that my older Subaru needs. He is always up front on prices, advisor. He remembers me! He spends the time it takes to ensure everything is addressed that my older Subaru needs. He is always up front on prices, so I am never surprised when I visit the tiny little glass office to pay my bill. More