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Ramsey Subaru of Des Moines
Urbandale, IA
2,547 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 15, 2020
JJ is great!, Jeff Rauen not so much. They say when you buy a car is finding the 3 M’s, Machine, Money, and Man. Let me explain my most recent experience buying a recent used car at Ramsey They say when you buy a car is finding the 3 M’s, Machine, Money, and Man. Let me explain my most recent experience buying a recent used car at Ramsey Mazda and the employees that I encountered along the way Machine: The car is great it was how it was described and salesman Jeff “JJ” James did a great job fielding all of my questions throughout the week via email and was very personable, friendly and professional. JJ is highly recommended. Money: I was able to get a good rate and had a great experience with the Finance consultant, Phil Johnson. Once again Phil was able to answer my questions and was a painless process throughout. Phil is also highly recommended Man: This is where my experience falls short. I had a terrible experience with Sales Manager Jeff Rauen. Some of this is on my fault yes, but the way it was handled by Mr Rauen was unacceptable. It started with my trade in, I mistakenly misrepresented that there was no accidents in my trade-in (minor fender bender, other driver admitted fault and was fixed by insurance, not a big deal). At this point Mr Rauen came out of his office and began to be quite aggressive to me saying “So you think you can lie to me? Everyone thinks we lie to them but its okay for you to lie to me?” I was unsure what it was referring to and he was like “well the Carfax proves an accident happened in 2016” I apologized that it slipped my mind. I do not believe that this was an acceptable way to treat a potential paying customer. In hindsight, I should of left the premises, but as I mentioned the first part the “Machine” was great. So yes while I made a mistake, I think it was handled very poorly and was unacceptable treatment by Jeff Rauen. While the Machine and Money aspects of my time at Ramsey Mazda was great, I can not recommend this dealership to purchase a used car while Jeff Rauen is still an employee. More
by krpiper
Verified CustomerEmployees Worked With
J. J. James, Phil Johnson, Jeff Rauen
July 13, 2020
Great and very helpful service. Made purchasing my new subaru very easy and am enjoyable experience. I will be recommending them to others in the future subaru very easy and am enjoyable experience. I will be recommending them to others in the future More
by bretthudson
Employees Worked With
Dyllan, Dennis Bracewell, Steve Martelli
July 13, 2020
We have worked exclusively with Ramsey Auto for over 13 years as a result of their commitment to their customers. They make buying a new or used vehicle and enjoyable experience. Anytime we needed repair years as a result of their commitment to their customers. They make buying a new or used vehicle and enjoyable experience. Anytime we needed repair work done, they always got us right in and kept us informed of the issue and costs to complete the repair. More
by Mherke
Employees Worked With
Tim Jennings, Cory Wolford
July 13, 2020
Great service and communication! I appreciate it!!!! Steve did a great job communicating along the way & answering all my questions along the way. Thank you⭐️⭐️ Steve did a great job communicating along the way & answering all my questions along the way. Thank you⭐️⭐️ More
by lcsthirtyone
Employees Worked With
Steve
July 13, 2020
Mitch was great to work with!! He was very helpful and made the car buying process easy! I would highly recommend Ramsey Subaru if you’re in the market for a new car. made the car buying process easy! I would highly recommend Ramsey Subaru if you’re in the market for a new car. More
by hkeller
Employees Worked With
Mitch Williams, Pat Klinefelter, Shiv Patel
July 13, 2020
Simply the Best I would have to say that Subaru was the best Dealership I have ever worked with. The buying process was simple, orderly and no games. I would have to say that Subaru was the best Dealership I have ever worked with. The buying process was simple, orderly and no games. More
by nickbail
Employees Worked With
J. J. James, Dennis Bracewell
July 12, 2020
Good Experience It was expedient and very friendly.They are a;so very good at getting you in on the spur of the moment.Great group of employees. It was expedient and very friendly.They are a;so very good at getting you in on the spur of the moment.Great group of employees. More
by jnkterrall
Employees Worked With
Tim Jennings, Mitch Williams, Jeff Rauen, Jerry Vansickel, Curt Barber , Allan Fitz, Scott Van Syoc, Dave Davis
July 12, 2020
All around excellent. The service center is excellent in how I was treated and brought attention to a dirty engined filter that needed to be changed. Questions are always The service center is excellent in how I was treated and brought attention to a dirty engined filter that needed to be changed. Questions are always answered and we are treated fairly The service area is also very clean. More
by Bill
Employees Worked With
Not sure of their names.
July 11, 2020
oil change & tire rotation , recall on passenger seat sensor Dennis did good job scheduling this and providing a loaner vehicle. He always takes excellent care of me when providing service. This was a good e Dennis did good job scheduling this and providing a loaner vehicle. He always takes excellent care of me when providing service. This was a good experience. More
by bbealswdm
Employees Worked With
Dennis Parker
