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Ramsey Subaru of Des Moines
Urbandale, IA
2,547 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,547 reviews
July 08, 2020
Great service, great communication, would definitely return! Went in for several recalls and for them to assess another recall. Was very pleased with the communication, promptness, and overall friendlin return! Went in for several recalls and for them to assess another recall. Was very pleased with the communication, promptness, and overall friendliness of the experience! More
by ANDERSENS2009
Verified CustomerEmployees Worked With
Cory Wolford
July 08, 2020
Tire replacement My car didn't have 1,000 miles on it and I got a nail and had to replace it. Jerry arranged everything for me. Happy Customer. My car didn't have 1,000 miles on it and I got a nail and had to replace it. Jerry arranged everything for me. Happy Customer. More
by ceggley
Employees Worked With
Jerry Vansickel
July 08, 2020
Purchased a new car Mitch Williams was EXCELLENT to work with, whenever I have questions, I stop in and he's always helpful. I would recommend him as a salesman. Tim Je Mitch Williams was EXCELLENT to work with, whenever I have questions, I stop in and he's always helpful. I would recommend him as a salesman. Tim Jennings is also GREAT! I recommend these guys. More
by ceggley
Employees Worked With
Tim Jennings, Mitch Williams, Dennis Bracewell
July 08, 2020
I brought my vehicle in for routine maintenance. No sticker was left in my vehicle as to when the next visit should be. Ramsey technicians have never gone through the checklist with me. Other dealers h sticker was left in my vehicle as to when the next visit should be. Ramsey technicians have never gone through the checklist with me. Other dealers have had the techs go through the vehicle inspection even if everything was fine. More
by PMSECKER
Employees Worked With
Jerry Vansickel
July 07, 2020
Had issues with 1st service of a new 2020 Outback. My wife took car in for its 1st 6 month check-up and service and to check the dealer installed rear seat cover. The service writer basically told my w My wife took car in for its 1st 6 month check-up and service and to check the dealer installed rear seat cover. The service writer basically told my wife the car did not need serviced because of the low mileage and did not take the time to even look at seat cover, he told her to take vehicle to some sewing place to be modified, and also asked my wife if she wouldn't rather be shopping than waiting on car to be serviced. She came home. I wrote dealership an email saying that the car should be serviced per the warranty guidelines published. The service manager agreed that the car should have been serviced per our request although he had never seen a warranty issue because of not following the service guidelines. He said they would give us a loaner and get the job done. So about a week after the original appointment they said they would pickup/deliver the car at 10am. At 11am I called and asked where they were, they had forgot to deliver loner. At around noon driver showed up with loaner. Their driver hit my fence backing out of drive and busted our new car mirror off. He said it would be fixed, I notified dealer shortly after noon. Around 2pm service person called and apologized and said they would order a new mirror for me and keep me informed of all progress and to just to keep the loaner, he also said it typically would be 2 to 3 days. About 7 days (so much for keeping us informed) later got a call at about 1pm or 2pm saying car was done and they will call before leaving shop. Around 4 they called and said van driver had family issue and the person that was to bring my care had to drive the van, so they would deliver car the next day. So car originally was to be serviced on 06/08 and we got it back on 6/24. Not a good experience. More
by nasamoon01
Employees Worked With
Nick Vaughn, Dennis Parker , Dave Davis
July 07, 2020
My initial encounter with the appointment scheduler was not enjoyable, but my interaction with the service technician was fantastic. In the end that, along with the appropriate repairs, was most important. not enjoyable, but my interaction with the service technician was fantastic. In the end that, along with the appropriate repairs, was most important. More
by LB
Employees Worked With
Cory Wolford, Curt Barber
July 06, 2020
Great place to buy a new car! Very knowledgeable and courteous. Made the whole process very easy. Enjoyed doing business with them. Jake was an excellent salesman! courteous. Made the whole process very easy. Enjoyed doing business with them. Jake was an excellent salesman! More
by bradbeebe08
Employees Worked With
Kim Freeborn, Jake Scent
July 06, 2020
Great service Thanks for making my wait a pleasant one and for always great service. I appreciate the extra precautions for COVID safety of both customers and servi Thanks for making my wait a pleasant one and for always great service. I appreciate the extra precautions for COVID safety of both customers and service personnel. More
by bxadams
Employees Worked With
Chris Donahue, Allan Fitz
July 06, 2020
Collision center - outstanding experience After my car was rear-ended I took it to Ramsey for repair. They were hugely empathetic and kind, gave me a loaner for the duration of the repair, wor After my car was rear-ended I took it to Ramsey for repair. They were hugely empathetic and kind, gave me a loaner for the duration of the repair, worked with me to collect their vehicle from my home when I was out of state during the repair process and ultimately restored my dear little (almost new 2019) car to its beautiful original appearance. AND gave it back to me not only washed but polished. I love this dealership, love Mazda cars (driving my 4th) and would highly recommend them. All the people in the collision center were fabulous, and the shuttle driver who collected me to come back for my car - Jim? - was such a great gentleman.. Ramsey has a terrific staff.. More
by patriciaamoss
Employees Worked With
several people in the collision center - Brittany at front desk and others..
