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Ramsey Subaru of Des Moines

Urbandale, IA

4.7
2,553 Reviews

9625 Hickman Rd

Urbandale, IA

50322

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Showing 2,553 reviews

July 07, 2020

My initial encounter with the appointment scheduler was not enjoyable, but my interaction with the service technician was fantastic. In the end that, along with the appropriate repairs, was most important. More

by LB
Recommend Dealer
Yes
Employees Worked With
Cory Wolford, Curt Barber
July 07, 2020

My rear bumper damage was perfectly repaired. Car was very nicely cleaned inside and out, and none of my stuff on the inside was touched. More

by N***
Recommend Dealer
Yes
Employees Worked With
Unknown
July 07, 2020

Had issues with 1st service of a new 2020 Outback. My wife took car in for its 1st 6 month check-up and service and to check the dealer installed rear seat cover. The service writer basically told my w More

by nasamoon01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick Vaughn, Dennis Parker , Dave Davis
Jul 15, 2020 -

Ramsey Subaru of Des Moines responded

Hello Sir, Thank you for taking my phone call to review this experience and as I mentioned I'm so very sorry as this is not the experience we want you your wife or anyone to have here, I know Dennis was only trying to help by saying at 1300 miles the oil change wasn't needed but we should have taken the car in and showed your wife the lounge area and just completed the service. The reason as I mentioned the owners pick up the first service is to Thank our new car customers for their purchase and to make coming back for service an easy experience and obviously we didn't do that with your wife on her visit. As I mentioned when I called I really wanted to express that to her as well but you contact number is what was given so again as I mentioned please pass that on to her for me. Now as I mentioned we will also pick up the next oil change as well as that I believe is owed to you and I hope we do a better job of letting you experience how important your business is to us. Again I'm truly sorry we screwed this up when your wife stopped in. As I mentioned when we spoke please contact your sales team member and he will get the next one scheduled when needed and will make sure it is at no charge. If there is anything I or we can do please reach out . Thank you again for the business. Tim Jennings, General Sales Manager Ramsey Auto Center

July 06, 2020

Very nice and professional people that know their business and treat their customers well. Everyone that i talked on the phone to right down to my salesman were great More

by andyp32014
Recommend Dealer
Yes
Employees Worked With
Jeff Rauen, Ross Jarzembowski
July 06, 2020

Great place to buy a new car! Very knowledgeable and courteous. Made the whole process very easy. Enjoyed doing business with them. Jake was an excellent salesman! More

by bradbeebe08
Recommend Dealer
Yes
Employees Worked With
Kim Freeborn, Jake Scent
July 06, 2020

Great service Thanks for making my wait a pleasant one and for always great service. I appreciate the extra precautions for COVID safety of both customers and servi More

by bxadams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Donahue, Allan Fitz
July 06, 2020

Collision center - outstanding experience After my car was rear-ended I took it to Ramsey for repair. They were hugely empathetic and kind, gave me a loaner for the duration of the repair, wor More

by patriciaamoss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
several people in the collision center - Brittany at front desk and others..
July 06, 2020

Purchase a new vehicle. Purchased a 2020 Subaru Crosstrek. They took the time to look for the exact car I wanted and delivered. I'm very happy with the vehicle I purchased. More

by lmcelrath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Williams, Phil Johnson, Nick Vaughn
July 05, 2020

Great pricing and my salesmen did a great job of understanding my position and was respectful throughout the process. I won’t hesitate to recommend the dealer to friends and family. More

by abell255
Recommend Dealer
Yes
Employees Worked With
Rodney Elam
July 05, 2020

Everyone at Ramsey is professional, friendly and courteous. They work together as a team providing excellent service to their clients. I will recommend to family and friends. More

by theplansihave
Recommend Dealer
Yes
Employees Worked With
Dennis Bracewell, Jeremy Medeiros, Natthanial Devick, Brian Achenbach
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