Ramsey Subaru of Des Moines

Ross and Phil were great and professional to work with! We were able to get the vehicle we needed and wanted, and absolutely Love our van! We were able to get the vehicle we needed and wanted, and absolutely Love our van! More

This was the third Outback I have purchased from Ramsey. Each time I have had a great experience. Matt Grafft found the car in wanted and made the whole process easy. Each time I have had a great experience. Matt Grafft found the car in wanted and made the whole process easy. More

Did not address Highlighted issue Despite specifically requesting a tail light be fixed, car was initially returned without it having been addressed despite fact that the multi system Despite specifically requesting a tail light be fixed, car was initially returned without it having been addressed despite fact that the multi system checklist even indicated it had been checked as part of standard checks. Reduces confidence that other systems really checked. More

The service department here is bad. First, i went for my complimentary oil change. I made an appointment and upon my arrival i asked the man to also check 2 other things on my car. While doing so he walked complimentary oil change. I made an appointment and upon my arrival i asked the man to also check 2 other things on my car. While doing so he walked away from me as i was speaking, very rude. The appintment took 2 hours, with no offer of a loaner, so i waited. The second appointment was for a power steering problem. Upon arrival, the man basically disregarded my concern and told me to take his other service buddy for a drive. Before the service man got into my car im sure the 2 exchanged some words about me. While my cars powersteering is clearly making abnormal noises the service man says to me "are you sure youre not hearing your tires rubbing on the gound" like im some sort of idiot. then he decides to drive my 2020 sti for a spirited drive (revving well past 5k rpm) and decides its the brakes i hear and to come back when its worse. I will never be back to this unprofessional, lazy department. I took it home to michigan and indeed, it was the powersteering. Ill have it fixed by a reputable dealership here and have the info faxed over for your dervice team to review, since they dont know a problem when they see and hear it. More

I’ve now taken my newly purchased car in twice due to tech issues. They keep telling me nothing is wrong. There was a note that the camera wasn’t working when I purchased the vehicle, but they indicated tech issues. They keep telling me nothing is wrong. There was a note that the camera wasn’t working when I purchased the vehicle, but they indicated they fixed it. The issue continues to happen for long intervals at a time, rendering the reason I purchased the car worthless.They told me it was a bug on the sensor. But the concern involves two sensors, not just one. service guy just kept telling me I didn’t understand the tech. Will be bringing it back after this week - after having fully documented another week of issues. I’m hoping they just replace the parts, now that it will be the third time I bring it in for the same issues, so I can be secure in the cars features for safety purposes. As far as purchasing the car, Dejah was great! However, Cory in service made me feel like I didn’t know what I was talking about and that there was obviously nothing wrong with the car. If the features don’t work, the car has serious issues. As simple as that. They gave me a loaner while servicing mine and those issues never happened. I’m starting to think they just don’t want to honor the warranty. More

Personal and professional! The employees start work right away and keep you up to date on what is happening through the process. No question is dumb and they explain things in The employees start work right away and keep you up to date on what is happening through the process. No question is dumb and they explain things in clear terms. They also have a nice place to wait. More

Great customer service! The buying experience at Ramsey was simple and straight to the point! Everyone was very helpful and we love our new van! We are thankful for their hel The buying experience at Ramsey was simple and straight to the point! Everyone was very helpful and we love our new van! We are thankful for their help in the process. More

Car Buying during Covid Price negotiation and options selection were done over the phone and email. Test drive solo. Good evidence of Covid preparedness and precautions at Price negotiation and options selection were done over the phone and email. Test drive solo. Good evidence of Covid preparedness and precautions at the dealership. Overall a great transaction. More

Professional service for reasonable dealer costs I've brought my Subaru Forester in here for different services including a recall and some expected repairs for a car with my mileage. They have alway I've brought my Subaru Forester in here for different services including a recall and some expected repairs for a car with my mileage. They have always been pleasant to work with. Timely, courteous, and reasonable costs for a dealership where you expect OEM parts and good service. More