Ramsey Subaru of Des Moines

A quick oil change Just had a routine oil change and inspection on my '05 Outback. But, I have to say, Dennis Parker is the best service advisor I have worked with. We o Just had a routine oil change and inspection on my '05 Outback. But, I have to say, Dennis Parker is the best service advisor I have worked with. We own also own a Honda product and, although that dealer claims to be "smart", I've never left there feeling like I wasn't being taken advantage of. I have never felt that way at Ramsey. Dennis provides practical advice, and reasonable courses of action when prtoblems do arise, to keep my high mileage subie on the road without breaking the bank. The check in procedure is quick, the waiting area is stocked with snacks, and you can bring your dog. How cool is that? More

JJ is the man! First time buying a car on my own and he made me feel so welcome! Love my new car! Thank you! made me feel so welcome! Love my new car! Thank you! More

I had a wonderful experience at Ramsey Mazda. My salesman Ross was very well informed and was able to answer every question I had. Highly recommend shopping for your next car at Ramsey Mazda! Ross was very well informed and was able to answer every question I had. Highly recommend shopping for your next car at Ramsey Mazda! More

Common warranty repair Had an issue with radio staying on when shutting off the car. Apparently this is a bit of a common occurrence. The repair appointment was made & par Had an issue with radio staying on when shutting off the car. Apparently this is a bit of a common occurrence. The repair appointment was made & part ordered. Got the car in 2 days later with a very quick repair while I waited. All is well now and warranty covered the repair. More

New car The sales and service department personnel are always willing to listen and assist in working through issues that may develop or exist in the cars tha The sales and service department personnel are always willing to listen and assist in working through issues that may develop or exist in the cars that we have purchased. More

Oil changed 30,000 mi maintenance during Covid-19 pandemic Generally, I enjoy bringing my Outback to this dealership. Given Polk County area of Iowa has been on the “Cities in the Covid Hot Zone” list I was s Generally, I enjoy bringing my Outback to this dealership. Given Polk County area of Iowa has been on the “Cities in the Covid Hot Zone” list I was surprised there was no apparent signage in the service area of precautions being taken. At the desk there was a bottle of hand sanitizer sitting on top of a disposable face mask but no sign as to its use. I was driving in from a distance a loaner was reserved for me as the service work would up to 2.5hrs. That was very nice. Knowing the handle, steering wheel and key fob had been cleaned would also have been nice. I cleaned them before and after my use. On the positive side, the office had plexiglass between customers and the office group and they did have signs about distancing and not putting personal items on the counter. However, the very nice woman handed me her pen to use to sign. I used my own. Obliviously, there needs to be some education at Subaru for everyone’s health safety. Perhaps I was expecting more than Subaru had in place for additional safety education. That seems so counter to the Subaru messaging. Aside from my dismay at the lack of obvious hygiene practices I was very annoyed that the guy that was supposed to call me when my car was done did not do so. I finally got bored, hot and tired and went back to the dealership 30 mins after the projected done-time. I discovered my car had been done for some time. At least I got to end the experience on the upside, the car wash was working this time. More

Great experience! Knowledgeable sales personnel. Not at all pushy. Takes as much time as the customer needs. Very professional. I would definitely come back. I will tell family and friends about my expe all pushy. Takes as much time as the customer needs. Very professional. I would definitely come back. I will tell family and friends about my experience. More

Ramseys is probably the easiest dealership I have ever worked with, or probably will ever work with. I thought it was going to be a horrible day of haggling with salesmen but they were straight to the poi worked with, or probably will ever work with. I thought it was going to be a horrible day of haggling with salesmen but they were straight to the point and didn't try to up sell me at all. 10/10! More

Jeremy was wonderful: knowledgeable, friendly, patient with our best interest in mind and facts to help us make a decision on buying the new car. Great experience! Would recommend the dealership to our fr with our best interest in mind and facts to help us make a decision on buying the new car. Great experience! Would recommend the dealership to our friends! More

It was a very easy process of buying a car there. I like the dealership for this reason because i dont have to look through a 1000 vehicles but i dont have 5 vehicles to choose from either. the dealership for this reason because i dont have to look through a 1000 vehicles but i dont have 5 vehicles to choose from either. More