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Ramsey Subaru of Des Moines

Urbandale, IA

4.8
2,551 Reviews

9625 Hickman Rd

Urbandale, IA

50322

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Showing 2,551 reviews

June 11, 2020

We love it. That’s why we come back 😁 Always had great service and have been very happy with our cars. Thank you all so much. More

by lmmjster
Recommend Dealer
Yes
Employees Worked With
Chris Dixon, Dennis Bracewell, Pat Klinefelter
June 11, 2020

Worth the drive from St. Louis for selection, price and help After searching Subaru dealers in St. Louis, Kansas City, Omaha and Des Moines for a red Outback XT, I found one at Ramsey...the only one in the midw More

by John L Hooper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Moser, Dennis Bracewell
June 11, 2020

Really liked the salesman. Rodney Elam was no pressure, courteous and someone I would buy from again. He stood in the wind and rain and made sure my wife’s car was set up for her to drive. More

by dlw701dc
Recommend Dealer
Yes
Employees Worked With
Jeff Rauen, Rodney Elam
June 11, 2020

Frustrating Dealership in it's self is nice and people are friendly, Problem with the car is still not fixed. Our starlink doesn't work and they do not know ye More

by milledgeba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Grafft
June 10, 2020

No masks worn by any members of the service or sales team. Only cashiers wore masks. Wishing they took more precautions during pandemic. Wondering if this is policy or just reflects individual choice More

by dmj772
Recommend Dealer
Yes
Employees Worked With
Allan Fitz
June 10, 2020

Clean, efficient, cordial, polite, informative,expediant, affordable... All in all, a good experience for my first time at Ramsey's Service ! See you next time. JD Griggs More

by jdgriggs1942
Recommend Dealer
Yes
Employees Worked With
Scott Van Syoc
June 10, 2020

Consistently good! Dennis always is kind and understanding. Knows what needs to be done and is good at explaining details I know nothing about so I understand. Outstanding employee. Enjoy seeing More

by carmenblack66
Recommend Dealer
Yes
Employees Worked With
Dennis Parker
June 10, 2020

Air conditioning was not working so I drove to Ramsey and right away they told me to come in and they could tell me in 30 to 45 minutes the problem. Two hours later I went to see problem. I was angry no one More

by dwquilts
Recommend Dealer
No
Employees Worked With
Jerry Vansickel
Jun 17, 2020 -

Ramsey Subaru of Des Moines responded

We know Communication is very important and I'm sorry we dropped the ball and you had to come find us. Again I'm sorry we failed to keep you posted on your repair Tim Jennings General Sales Manager

June 09, 2020

The pre-purchase inspection was poorly done by the tech at Ramsey. A couple of days after I got home, I found insulation from the engine cover in a couple of spots throughout the engine compartment. I init More

by Brandon S
Recommend Dealer
No
Employees Worked With
Dennis Bracewell, Steve Martelli, Ross Jarzembowski
June 08, 2020

bought 2 cars within 4 days from Travis We were looking for a car for our daughter and ended up buying both cars Travis sent me in an email. One for our daughter and one for my wife. More

by avlinden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Jameson
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