Ramsey Volvo

Knowledgeable Staff Vehicle has a lot of options, salesman explained them all and helped where to find answers in the future. Good conversation, very helpful and knowledg Vehicle has a lot of options, salesman explained them all and helped where to find answers in the future. Good conversation, very helpful and knowledgeable. More

Unplanned Repair I had to come in due to a oroblem the car had. My visit was unscheduked. It was addressed as quick as oossible. The resolution was explained to me. I had to come in due to a oroblem the car had. My visit was unscheduked. It was addressed as quick as oossible. The resolution was explained to me. I was made comfortable while i waited. More

10,000 mile service If you have the pleasure of dealing with Steve at service he is an excellent representative of this brand. Honest , funny and most of all always willi If you have the pleasure of dealing with Steve at service he is an excellent representative of this brand. Honest , funny and most of all always willing to help. Unfortunately we can’t say the same for the service staff who don’t pay as much attention to detail when cleaning the vehicle. Grease smudges were left on the doors More

No Response Took vehicle in for routine maintenance and due to the engine light coming on. Of note, the engine test ran about $170. I informed the service rep t Took vehicle in for routine maintenance and due to the engine light coming on. Of note, the engine test ran about $170. I informed the service rep that I may have added too much oil; but on second thought, it was only about 2 ounces over. Consequently, I was told that too much oil was the reason for the engine light coming on. Two weeks later, the engine light is back on. Now I'm wondering if the engine test was ever performed. I scheduled another appointment and was told my exhaust was the issue. I was also told the part had to be ordered and I would receive a call in two days. After a week of serval calls and voice messages, I left a message with Sales. Still no return call. On day eight, I received a call and had to wait an additional three days to get may car in. Fortunately, the labor was free and I was in and out. Nonetheless, the customer service leading up to the repair was not good. Not sure how a Service Department gets away with simply not answering the phone. O More

Excellent experience Got great deals on 2020 XC90 T6 Ins model. Sales person spent time to go through functions of car with detail information. Staffs are professional a Got great deals on 2020 XC90 T6 Ins model. Sales person spent time to go through functions of car with detail information. Staffs are professional and kind. More

Excellent experience Chris was polite and knowledgeable and waited for us in horrible weather to walk us through the leasing process and pick up the car. Excellent Chris was polite and knowledgeable and waited for us in horrible weather to walk us through the leasing process and pick up the car. Excellent More

Fast and wonderful To the point conversation, quick negotiation, and same day sleek delivery. What else customer needs? Yes few healthy snacks for kids as they were hang To the point conversation, quick negotiation, and same day sleek delivery. What else customer needs? Yes few healthy snacks for kids as they were hanging in there for too long. More

Customer needed to call Volvo to direct service repair Upon replacing $1,200 communication module on-call service still did not function. Customer needed to make 4 calls to VOLVO customer service to instru Upon replacing $1,200 communication module on-call service still did not function. Customer needed to make 4 calls to VOLVO customer service to instruct the service Departament how to fix car. Was advised a 90 minute job, took 4 hours and required my involvement . Service basically handed me the paperwork, having done their Job ( installed part) without problem resolution More

Customer service and salesmanship Professional salesmanship and friendly customer service, financial department was too slow to process the sales and I Had to come the following day to Professional salesmanship and friendly customer service, financial department was too slow to process the sales and I Had to come the following day to collect my car More

Outstanding We were passing through the area on our way home when my S90 experienced problems. A quick Google search revealed that Ramsey Volvo was just a few mi We were passing through the area on our way home when my S90 experienced problems. A quick Google search revealed that Ramsey Volvo was just a few miles away. I called and explained the issue and the service writer,John, brought us in immediately. In under 2 hours the problem was diagnosed and fixed and we were on our way home. Considering we were over two and a half hours from home this was a major relief and I would recommend Ramsey Volvo to anyone. We waited in their comfortable lounge watching college football and having hot chocolate and enjoyed the company of some very nice employees and customers. The cherry on top was they gave my car back washed and vacuumed. Wow! More