Rancho Grande Motors

I am happy to share my car repair experience at Rancho Grande Motors. Rancho Grande Motors has an incredible service department. I was experiencing repair issues with my car. The repair was never co Grande Motors. Rancho Grande Motors has an incredible service department. I was experiencing repair issues with my car. The repair was never completely resolved after several attempts. I was referred to Rancho Grande Motors for assistance. I was immediately impressed with the service department. Tom Walton always greets his customers with a smile. He is very well organized, pays attention to detail, and is consistently pleasant and patient when he explains the work needed. He has great communication with the mechanics and takes the initiative to insure that everything has been completed when I picked up my car. I have never had to call to check the status of my car repair. Tom automatically keeps me informed. The phone operators are well trained and knowledgeable. The parts department employees were very helpful and attentive. The accounts receivable employees are always friendly and efficient. The drivers are great too. I am extremely pleased with Rancho Grande Motors and will continue to refer customers to you. Thank you for the great service! Nicole A. Thomas More

Why? Because of the service dept. and the quality of work performed. Tom walton is very knowledgable and personable. I have dealt with him on several occaisions. work performed. Tom walton is very knowledgable and personable. I have dealt with him on several occaisions. More

We have dealt with the service dept. at Rancho Grande Motors for some time now and have never been dissatisfied. Even though our appointments are for warranty-covered repairs,service has always been exce Motors for some time now and have never been dissatisfied. Even though our appointments are for warranty-covered repairs,service has always been excellent and efficient due to Tom Walton's attention to detail. Tom is always courteous,helpful and flexible to accomodate our needs and is a valuable asset to your employee family. More

Service is great, just the prices are way too high. I really never did any price comps because of the great service. But a friend of told me you guys were high. took my car somewhere else it was a lot really never did any price comps because of the great service. But a friend of told me you guys were high. took my car somewhere else it was a lot lower. maybe I would try you guys again if you lowered your price. More

In my opinion Tom Watson is the heart and soul of Rancho Grande Motors and their Cadillac division. Tom has always treated me with the up-most respect and professionalism. He has shown sincere concern with Grande Motors and their Cadillac division. Tom has always treated me with the up-most respect and professionalism. He has shown sincere concern with the issues and problems I've had with my 2004 CTS. Tom is the main reason I refer my real estate client new to the area to Rancho Grande Motors. The two points of concern or improvements I would like to see at Rancho Grande Motors. One is Price, the economy has changed and people are always looking for a better deal and in today’s economy it appears to me that the companies offering more for less than their competitors are the ones thriving. Price is always going to be a concern for me and my quest for best bang with my dollar. The second item is that Rancho Grande Motors use to wash you car or at least give you a free car wash certificate. This was very beneficial when my cars was at the shop overnight and not cover by the rain. No one wants to get their car back from paying $$$ to get it repaired and it returned to them filthy from being left in the rain or weather elements. If you going to ask to get paid top dollar you better return a top dollar experience. Besides the above items mentioned, Rancho is a top-notch auto dealership and service provider under the helm of people like Tom Watson. More

This is the second time my car has been serviced at rancho grande motors and both times the service has been very good. They get me in as soon as I arrive and make me comfortable as I wait rancho grande motors and both times the service has been very good. They get me in as soon as I arrive and make me comfortable as I wait More

I felt like the staff was very helpful without being pushy. They made sure I was comfortable while making negotiations. I felt like we agreed on a fair price for my car. pushy. They made sure I was comfortable while making negotiations. I felt like we agreed on a fair price for my car. More

The service is horrible at this dealership. When I arrived, they did not have my appointment loaded in their system. Johnny in the service department was completely unconcerned about fixing my car an arrived, they did not have my appointment loaded in their system. Johnny in the service department was completely unconcerned about fixing my car and commented that “it could take all day to reprogram my OnStar.” I opted to not do business with this dealership and would advise everyone else to beware of their rude behavior. The lady in front of me in line left in disgust also. More

todd had to be the nicest person ive ever dealt with!!! now the service dept. is another story. i never recieved a call till the work was done . when i should of recieved a call before any repairs were don now the service dept. is another story. i never recieved a call till the work was done . when i should of recieved a call before any repairs were done so i had a nic3e big bill when i went to pick up my car. very very unhappy about that!!!! More

After taking my car in to fix a blower motor problem which powers the fan inside the vehicle for the air conditioning, I was told on the phone by the service advisor that i needed $2300 in recommended which powers the fan inside the vehicle for the air conditioning, I was told on the phone by the service advisor that i needed $2300 in recommended maintenance, including the repair of "a leaking valve cover which was causing oil to leak into the spark plugs." After my own inspection of the vehicle, it is clearly visible there that is absolutely no oil leakage, nor is there a drop of oil anywhere near the spark plugs or wires on either end. I highly recommend that no one go to this dealer for service. More