Randall Ford

I've been buying and trading cars with Randall for the last 32 years and I can tell you this is the supremely best dealership in the entire country. Dave Hardwick is the best ever service manager , on th last 32 years and I can tell you this is the supremely best dealership in the entire country. Dave Hardwick is the best ever service manager , on the rare occasion you should need help. More

Randall Ford service department is very busy at all times. Nevertheless, they provide excellent service and are always communicative and professional. times. Nevertheless, they provide excellent service and are always communicative and professional. More

i bought a jeep from randall ford 2 months ago when i was going to buy they were really good trying to show very professional customer services the car i was intrested to buy they told me the price and add e going to buy they were really good trying to show very professional customer services the car i was intrested to buy they told me the price and add extended warrenty and some other stuff they suppose to give me a discount but ended up more then orignal price but i bought it they checked everything i came home after couple days front screen washer was not working i call them they said oh sorry we didnt check properly bring it back they fixed that i asked make everything alright thet said everything alright now after few days battery was died call them again and now my car transmission light came on and i call them they said take to jeep dealership they so rude and unprofessional people i have alot to pay and totally crap car i haev really bad experience with them they just ripping off More

I had my truck in for service for a whole day. Found out at the end of the day they didn't even have the part to fix it !!!. A day I had to have other people pick me up and drop me off. . So we ended up d at the end of the day they didn't even have the part to fix it !!!. A day I had to have other people pick me up and drop me off. . So we ended up dropping it off another day. It was repaired but there was some confusion about the air bags . The truck was in once for the passenger side air bag recall. Then again for the driver side. I had to remind the service desk several time witch side needed to be replaced. The driver side I was with out transportation on two different occasions plus arranging transportation. I figured a free oil change would make this write. Billy the sales person that sold me the car was very sympathetic. He tried to get me in to see the owner to no avail. I just can't give them a positive rating just because of the service department. More

Bought a 2011 Cadillac CTS from them in July, 2021 and the very next day a check-engine light came on. After back-and-forth with the salesman and service manager (the salesman who sold me the car will go the very next day a check-engine light came on. After back-and-forth with the salesman and service manager (the salesman who sold me the car will go to bat for you here) they looked at it and it was found to be a bad catalytic converter. They fixed the car, it sounds and runs terrific More

Great service and friendly employees. Highly recommend this dealership for service. New to the area and we bought a new vehicle from where we previously lived and they got me right in for service when I n this dealership for service. New to the area and we bought a new vehicle from where we previously lived and they got me right in for service when I needed it. New purchase or service this is the place to go. More

DAVE HARDWICK IS THE BEST!! ALWAYS HAPPY TO SEE ME AND GET MY TAHOE IN!!❤❤ ALWAYS CALLS ME BY NAME HE'S AWESOME!!! FAST AND FRIENDLY GET MY TAHOE IN!!❤❤ ALWAYS CALLS ME BY NAME HE'S AWESOME!!! FAST AND FRIENDLY More

If I could give this dealership a lower rating I would. Purchased my vehicle there on April 12, 2021. Negotiated a deal which included putting decals on my vehicle. After numerous calls I finally got de Purchased my vehicle there on April 12, 2021. Negotiated a deal which included putting decals on my vehicle. After numerous calls I finally got decals put on June 26th. When i picked up the car my wife noticed decal on hood was not aligned. After attempting to get a hold of our sale man (Peter) to no avail, finally talked to Amanda Patterson who put us in touch with Jeremy, sales manager. Took the car back in, Jeremy promised to have decal removed and new one put on as well as having a white pin strip put around it. After waiting another 3 weeks, no call from dealership as to when they would be removing and replacing decal I called Amanda again. Again put in contact with Jeremy who stated decals were in, but he would have to call us right back and let us know when they could put them on. Needless to say no phone call back. Waited 24 hours went to dealership and confronted him. He denied ever saying they would put the pin strip on. Left dealership went to a body shop had them look at decal to remove. Body shop owner pointed out that Randall Ford had used a razor blade to shave off part of the misaligned decal, and my paint would be damaged under decal. I didn't buy a new vehicle to have my hood damaged. They have already put two nicks in paint. Once they get your money they could care less about customer service. More