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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,303 Reviews

1,303 Reviews of Randall Reed's Planet Ford - Service Center

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April 11, 2024

Took my F150 for service and it came out worst! Lost a couple of jobs since I’m a contractor! Had to take the truck back since it started acting up . I will never buy or take it back to the humble More

by OSCAR_JANDRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
April 11, 2024

Fast Service, Advisor was great and kept me informed. Always good to there for Service. More

by RACETIME188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Vickers
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2024

Working with JP Perez and Kevin McKinnon was a real pleasure. They answered all my questions and concerns. They assisted me with the purchase of my 1st Ford truck and handled my trade in. Stuart McK More

by LEE43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart McKenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McKinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan (JP) Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Alvarado in the service department was a great help.
April 10, 2024

Kelli Campbell outstanding service writer. Answered all our questions. Very helpful and great personality. She got us in and out quickly. More

by Smnavyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Campbell. 5 stars
April 10, 2024

Planet Ford in Humble has always been great from the purchase of our vehicle to the service department going above and behind my expectations. Would definitely recommend for a great experience. More

by JSRODRI1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Cambell
April 09, 2024

Mrs. Kelli should be the face of her Department. Her willingness to go the extra mile to ensure customer satisfaction is above reproach. More

by LESTERPOWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mrs. Kelli and JJ
April 07, 2024

Thanks for the nice call I received from Jeff, I have been assured he will handle All concerns regarding my last visit... I was treated with kindness, respect, and restored my faith in Planet Ford.. I h More

by Jokery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Snaps?
April 07, 2024

did a good job, ok ok ok ok okok ok ok ok ok oko ok ok ok ok ok More

by LESANDIRMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Wade
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2024

Since your dealership continues to insist that I leave a rating, here it is. If you really cared what I thought, maybe the general manager should have returned my messages?? More

by BCONLEYCFH
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Bishop
April 06, 2024

The dealership handled my warranty repair wonderfully. They communicated often and tried successfully to minimize any inconvenience. I’ll continue using them. More

by jkcochran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Campbell
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