13 Ford Dealers near 77338near 77338

Very helpful! - kmach

Very helpful! Eager to help & arrived right on time! Glad I purchased my Bronco at Chastang!!

Excellent, professional customer service and very clean, - SherriR

Excellent, professional customer service and very clean, relaxing facility. Ask for Donavon Nicholas, service advisor, for your next appointment.

I highly recommend this team. - C.vonschmidt

I highly recommend this team. They work seamlessly together to deliver the truck we wanted at a fair price. I spent less than 15 minutes in the dealership in total. Our salesman, Tamarcus Miles, proactively reached out to associated dealers and swiftly found the exact vehicle we were seeking, minimizing any delays. The aftermarket parts department promptly provided us with a quick and fair quote, and all our accessories are currently being installed. Ryan Walker in the Finance department efficiently processed our paperwork, negotiated a fair deal on our trade-in, and secured the extended warranty we were hoping for. Monique in commercial service took care of our existing vehicle, and I have no doubt that we will perform just as well with this new one.

Douglas with the service department is the true example - damonmorris1006

Douglas with the service department is the true example of customer service! The way he goes above and beyond for his customers tells you the level of concern he has for each one of us. While my car was in his care he constantly kept us in the loop about what was going on and making sure we knew that everything was being taken care of. Thanks again sir for your great customer service!!

Baytown Ford has redeemed themselves! - Srosier

Baytown Ford has redeemed themselves! Enrique and the team came through and made a deal happen today that was unbelievable. We've bought now 8 vehicles from them over the years, but a few years ago I swore I'd not come back because of a very rude salesman. He's gone, and the team really Bent over backwards to put me into a brand new F350.

My salesman (Guy) was excellent. - chip_casey

My salesman (Guy) was excellent. Strong product knowledge....very helpful but not at all pushy. No high pressure tactics at any stage of the transaction. The numbers we discussed were the numbers in the final paperwork. I would buy from them again.

Great Dealership. - eleanormr1

Great Dealership. Mr. Terry Moorer was very helpful. Help me with information of the car. Take make you feel at home. Thank you. Mr Terry.

Everyone is very professional and made it a easy process. - Shawn Breland

Everyone is very professional and made it a easy process. Definitely recommend Shawn to anyone that's looking to purchase!

All went well. - Steelebabs

All went well. Several items completed while vehicle was there. They stayed in touch with us on time line

Surpriseingly good experience. - Kj

Surpriseingly good experience. Multiple vehicles bought at Tomball Ford! get rid of the haggling and the experience would be better.

Do not recommend! - Tplee2777

Do not recommend! Talked to sales man on the phone about a truck had my pre approval from credit union and price for my trade in. Specifically asked if truck was still on the lot that I had a two hour drive there. Yes they said all good come get it. Left work headed that way get a text 20 mins later they are selling the truck I was coming to buy! Total waste of my time! Don't waste yours!

On 7/19 we had an AWESOME experience with Megan Acosta - Walter & Katherine

On 7/19 we had an AWESOME experience with Megan Acosta (inventory specialist/sales) and Andrea Watson (finance) at Tommie Vaughn Ford where we were literally treated like family. We have been blessed to have contacts at various dealerships over the years where we were treated well, but this experience was the best of all. They met us with the sales manager when we walked in the door, had an offer on our trade before we could sit down, and helped us locate an additional vehicle for a family member (did I mention multiple follow ups for us on the vehicle for our family member). We closed the purchase and will close the other purchase when the located vehicle arrives! Can't say enough about these wonderful ladies!!! Walter & Katherine * Andrea had taken care of our daughter for us on a previous purchase and introduced us to Megan. Thank you Andrea!!

My husband brought his Mustang to DeMontrond Ford today - jjm0526

My husband brought his Mustang to DeMontrond Ford today (Friday, June 26) for two warranty recall repairs after scheduling an 8:00 a.m. appointment online. At check-in, he was told he would receive a call later in the day and that the vehicle should be ready for pickup in the early afternoon. Unfortunately, that's where the experience began to fall apart. When we hadn't heard anything by early afternoon, the two of us made roughly 20 phone calls between about 1:30 and 3:00 p.m. Every time we selected the Service Department from the automated system, we received a long pause followed by a message that the department was unavailable and that the voicemail box was full. We also tried reaching the operator, left a voicemail requesting a callback and never received one. Eventually, we reached someone in the Parts Department, who was kind enough to relay our message to Service and let them know their phones didn't appear to be working. We were told someone would call us back, but after another hour without hearing anything, my husband drove back to the dealership. At that point, the service receptionist wasn't able to provide a status update or even confirm whether the vehicle had been brought into the shop. After about 10 minutes, she returned and explained that one of the recall repairs could not be completed because the required part wasn't in stock. We were then given the option of leaving the vehicle through the weekend or bringing it back on Monday. It would have been extremely helpful to receive that information earlier in the day, especially since we had been trying so hard to reach someone by phone. When my husband asked which of the two recall repairs required the part, the receptionist wasn't sure. She did assure him that the vehicle would be completed no later than Monday morning, with a possibility of Saturday Morning as well, so he could make it back to work, and we're hopeful that timeline holds true. This was our first visit after moving to the area, and we were hoping to establish a long-term relationship with this dealership for service and our next purchase. Our biggest disappointment wasn't the unavailable part-that happens, but rather the lack of communication throughout the day. A simple phone call with an update would have completely changed our experience. We're giving the service department the opportunity to finish the repair, and if everything goes smoothly on Monday, I'll gladly update this review. We truly hope this was just an off day because we'd like to become long-term customers. I also hope someone from management can look into the phone system and communication process so future customers don't have the same experience.