Randall Reed's Planet Ford - Service Center

First the shop had me replace my entire rear end because it was shot. Then after I paid for a new rear end Mr bill stated that the bearing was replaced not my entire rear end. I felt I was lied to. Then two it was shot. Then after I paid for a new rear end Mr bill stated that the bearing was replaced not my entire rear end. I felt I was lied to. Then two weeks later your shop told me my transmission needed replaced and my Cadillac converter. Well after I spent $12,000 to fix everything your shop said was wrong I picked up my truck and my Airbag cover on my horn was broke, and my airbag light was on. I’ve been trying to get this truck back in the shop for four months now and I’ve been getting the runaround. I need to get the shop to look at my truck ASAP due to my inspection sticker is going to retire. I need to get a new one to get my truck inspected I can’t without that light on. Super disappointed customer right now. More

Stellar Service. The team was very courteous and professional. Love the Ford team. Lastly I love the fact that they have a full kitchen where you can order food an The team was very courteous and professional. Love the Ford team. Lastly I love the fact that they have a full kitchen where you can order food and sit and relax while your car gets fixed. More

Service was completed faster than expected. Lounge area was nice and I as able to comfortably compeleré work while my vehicle was in service . Lounge area was nice and I as able to comfortably compeleré work while my vehicle was in service . More

THE DEALERSHIP AND THE SERVICE CENTER WAS VERY GOOD TOO ME ALWAYS ANSWERED MY QUESTIONS. WONDERFUL SERVIC4E. ME ALWAYS ANSWERED MY QUESTIONS. WONDERFUL SERVIC4E. More

They worked with me for hours and were able to give me payment options as well. payment options as well. More

Their service department is backed up for 2 months, so if you plan on taking your car please make sure you have a back up vehicle because they won’t offer you one, since their rentals are backed up over 2 mo you plan on taking your car please make sure you have a back up vehicle because they won’t offer you one, since their rentals are backed up over 2 months! And they don’t plan on telling you this till your vehicle has already been there for almost a week and They don’t call you for updates, More

Everything was great and Advisor's were knowledgeable about all the services I needed for mu vehicle. about all the services I needed for mu vehicle. More

The fleet service department was excellent! Mike and his team took care of the problem with my truck and had it back to me way before expected. They were professional and treated me like they Mike and his team took care of the problem with my truck and had it back to me way before expected. They were professional and treated me like they actually appreciated my business. I will definitely refer Planet Ford in Humble to my friends and family. More

Amanda Wade is a superstar…. She understands what customer service really means. Very well done. She understands what customer service really means. Very well done. More

Thank you first and foremost to Mark for making a bad situation, turn out AMAZING! Thank you to Lorena, Jeff, Steven and DeSiree!!! situation, turn out AMAZING! Thank you to Lorena, Jeff, Steven and DeSiree!!! More