Randy Kuehl Honda

Aden Abram was quite helpful and professional with my vehicle search. I'm pleased with my experience at Randy Kuehl Honda. vehicle search. I'm pleased with my experience at Randy Kuehl Honda. More

I had my car under warranty for a windshield and rim replacement. It was around 1 1/2 months after getting pictures sent in for replacement. (windshield was on back order no big deal) When I came in for replacement. It was around 1 1/2 months after getting pictures sent in for replacement. (windshield was on back order no big deal) When I came in for the picture it was around 40 minutes before they closed on a Friday night and the worker attempted to tell me my windshield was to dirty for a picture to be taken and I’d have to comeback another day. After repeatedly suggesting we figure out something to get a picture taken he eventually took one. I then heard back 1 1/2 months later and scheduled an appointment for my car, I asked them at this time if they would have a loaner vehicle. The person on the phone stated they might it would just depend on inventory. I took my car in at 8am on Monday morning and the same guy who I’ve dealt with (Friday afternoon picture guy) immediately tells me they have no loaner for me when I asked before even checking. (They were going to have my car for two days) Fast forward and I get a call on Tuesday afternoon that it’s going to be an extra day. This is no big deal to me that it would be longer I understand stuff comes up, my issue is not being granted a loaner car for 3 days, everyone knows it’s tough to have to rely on others without having a car. After picking the car up on Wednesday I then received a call on Thursday they accidentally gave me the wrong paperwork and I needed to bring it in to swap. (again not a big deal for me I understand mistakes happen) My issue is that it seemed like I was pulling finger nails to get a replacement under the extended warranty that I bought through them. (I paid the car off brand new within a year through this dealership) Overall when dealing with the Iowa city dealership I received much better customer service and was granted a loaner vehicle for something that took a day. It might seem like a little thing but granting a loaner goes a long way. I don’t usually leave reviews but I was very disappointed with the service I received. I don’t like showing up to a dealership and being treated as if i’m a nuisance for being there. (the person who called me and told me I had to bring the papers back in was a different gentlemen who seemed to have great customer service, most of my issue and treatment was from one person in particular) More

I purchased a Honda Passport. The sales staff were very knowledgeable, courteous, and helpful. They weren’t pushy and they worked well with me to close the deal. The Passport i The sales staff were very knowledgeable, courteous, and helpful. They weren’t pushy and they worked well with me to close the deal. The Passport is a, nice, used vehicle so I worked with Kuehl’s Service Department to change a few things. The Service Department was also courteous, knowledgeable & prompt (they said that one issue would take an hour to finish but it took 25 minutes). I will return to Kuehl for more busy and recommend them to my friends. More

The service department person i dealt with was Gus. He was very pleasant. And they took care of the oil change and tire inspection in a timely manner. He was very pleasant. And they took care of the oil change and tire inspection in a timely manner. More

Great service. Joel was the person I dealt with the most. He was very friendly, explained the service that I needed to have completed. The service department is Joel was the person I dealt with the most. He was very friendly, explained the service that I needed to have completed. The service department is always accommodating and friendly. I used the shuttle service also and the gentlemen was friendly. Great job. Thank you More

I brought my vehicle in for an oil change without an appointment. Service was immediate and wait in waiting room was short. Excellent! appointment. Service was immediate and wait in waiting room was short. Excellent! More

Recall completed quicker than estimated. Got requested shuttle to Panera. Got an unexpected car wash 😀 and interior of car was as clean as when I brought it in. Hopefully the software updat Got requested shuttle to Panera. Got an unexpected car wash 😀 and interior of car was as clean as when I brought it in. Hopefully the software update to my touchscreen corrects the blacking out problem, it is an intermittent problem so cannot verify repair at this time. More

The service department is top notch! I never dread going in there. I enjoy working with John. Today Chris K was my advisor, and he good to work with. I never dread going in there. I enjoy working with John. Today Chris K was my advisor, and he good to work with. More

Got my car in quickly and kept me informed about the repair. Very polite and easy to work with. repair. Very polite and easy to work with. More

They have outstanding and fast service for the six years they have serviced my CRV. They are very professional and polite. They explain everything in easy to understand language. They are reasonably for su they have serviced my CRV. They are very professional and polite. They explain everything in easy to understand language. They are reasonably for such great service. Thank you. priced More