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Randy Kuehl Honda

Cedar Rapids, IA

4.8
5,055 Reviews

4835 Edgewood Rd NE

Cedar Rapids, IA

52411

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5,055 Reviews of Randy Kuehl Honda

July 27, 2021

I needed a repair done on my new-to-me previously owned vehicle. The service was fast, accommodating, and pleasant. I got a ride home and a ride back. All in all a very good experience. More

by LINDALK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Mark McGlumphry
July 27, 2021

Service performed was acceptable, but when my husband called to set up appt. a few days before service he was quoted a price of $241 (to replace and program 2 new keys for the car). When my son took car More

by CBLACK_POOH
Recommend Dealer
No
Employees Worked With
Chris Busch
Jul 28, 2021 -

Randy Kuehl Honda responded

Cathy, We apologize for your experience. This is NOT how we do business as we have been locally owned, locally operated for 30 years. We will not make excuses, only to say this situation has been addressed with the parts and service staff and should not happen again, to you or any other customer. Thank you for bringing this to our attention and as a result would like to provide you with a complimentary oil and filter change for your 2004 Honda Accord, please call me at the number listed below if you would like to accept. We hope this does not deter you from using us in the future. I look forward to hearing from you soon. Paul Thulin Parts and Service Director 319-393-5700

July 27, 2021

Parts have been backorder over three weeks now on a car with less than 1500 miles. I would expect a new car to be repaired much faster. More

by KPBOWDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Jones
Jul 28, 2021 -

Randy Kuehl Honda responded

Mr. Bowden, The back order issues are equally as frustrating for us and we do apologize that your issue is not resolved. Be assured as soon as the back ordered parts arrive from American Honda, we will expediently call you and schedule you in to resolve the issue with your CRV. During the same time we also need to complete the steering wheel repair to your satisfaction as previously mentioned. We look forward to getting these issues resolved for you as soon as the back order allows and hope we can continue to service your CRV in the future. Thank you Paul Thulin Parts and Service Director

July 27, 2021

Experienced only top customer service, and our salesperson was very friendly and knowledgeable. I would refer my family and friends anytime, and we love our suv !! More

by PSHEDEK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McGlumphry
July 26, 2021

I went there for an oil change and they performed it in a reasonably quick amount of time. The salesman took some time to answer questions on some of the floor models since I enjoy looking at the vehicles to More

by TRAVELER185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David McCuskey
July 26, 2021

Chris is an excellent sales rep. Very thorough in explaining everything about my car. He got everything downloaded & ready for my uses! Very good explaining all the features of my car! 🙂 More

by CARGO111110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Kaegbein
July 24, 2021

Best buying experience We've even had! RKH lives up to their reputation. Mark M was our Consultant and exceeded all expectations.Outstanding experience,finally More

by bmhawki1968
Recommend Dealer
Yes
Employees Worked With
Chris George!, Joel Knutson, Dan Quinby, Mike Marsack, Mark McGlumphry
July 24, 2021

Excellent, they were able to repair instead of replacing the torque converter, saving me about $2000! Very thankful and you can be assured that they have your best interest. More

by honda owner 2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Chris Busch, David McCuskey, John Geiger
July 24, 2021

Chris was very helpful with answering any questions and very personable to me and my family! My family and I would go back to him in the future! More

by Anna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Kaegbein
July 24, 2021

Good selection of vehicles for these covid/chip times. Salesman Breck super helpful & accommodating. They met the price we wanted. Would recommend them in the future. More

by POLONSKY0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breck Calame
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