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Randy Kuehl Honda

Cedar Rapids, IA

4.8
5,034 Reviews
Call Dealership (319) 393-5700
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4835 Edgewood Rd NE

Cedar Rapids, IA

52411

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5,034 Reviews of Randy Kuehl Honda

March 01, 2021

I bought a car from Tim Carson at Randy Kuehl a week ago and I am very happy with my experience. No pushy sales tactics, very kind and knowledgeable. would recommend. More

by Moody.anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Carson, Mike Marsack
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February 28, 2021

Randy Kuehl Honda is awesome to work with and Chanin was great. We live closer to Dubuque and have bought from Richardson Honda before but will be dealing exclusively with Kuehl going forward. More

by PCHRISTOFFER10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chanin Dirks
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February 27, 2021

Randy Kuehl consistently underpromises and over-delivers in service. Their new facility is beautiful and spacious, and very easy to "socially distance". I felt well taken care of. More

by johnraines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Busch, John Geiger, Blake Jones
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February 26, 2021

I really like the new building. You pull in out of the weather and immediately are met by a friendly service technician. You are directed to a comfortable waiting area, where you are kept informed on what More

by mark123
Recommend Dealer
Yes
Employees Worked With
Blake Jones
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February 26, 2021

I received great service as always! They are friendly and have fast service...I really appreciated the complimentary car wash too! Thanks Honda for the great service More

by JL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David McCuskey
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February 25, 2021

Staff is always friendly and efficient. Work was done in a timely manner and will continue to recommend Randy's Kuehl Honda to all friends and neighbors I like the new facility for customers More

by VMARILYNBAILEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Thulin, Breck Calame, Chris Busch, David McCuskey, Dan Quinby, John Geiger, Blake Jones
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February 25, 2021

Poor communication. Scratch and Dent insurance that Poor communication. Scratch and Dent insurance that covers only minimal damage. Mismatched tires not in alignment causing uneven wear. Broken a More

by burkedoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Carson, Wes Skow
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Feb 26, 2021 -

Randy Kuehl Honda responded

This was not a paintless dent repair this looks like someone ran into you considering how big these dents are ,( you work at a school and someone must of hit you) this protection is for door dings only not to fix an insurance claim! When you came into our service department nothing was mentioned about arm rest or trim piece, Seems like your wanting us to fix things that you broke! When you left the dealership it was perfect because you wouldn't have taken the car when you purchased it last June!

Feb 28, 2021 -

burkedoc responded

I am not a first time Honda owner nor a first time Randy Kuehl Honda customer. I bought a Honda Pilot from Randy Kuehl in 2005 and was very happy with the vehicle and the service. My recent experience has been different and I have had to resort to this DealerRater forum to be heard. When I stopped by the dealership, Dan Quinby condescendingly pointed out that "everyone knows what paintless dent repair covers. As a teacher, you should know better." Really? A quick review of the only documentation I received gives no further explanation than "DENT PROTECTION" and an informal polling of friends and family reveals a variety of interpretations of "door ding" and "paintless dent". What may be clear to those who work daily in the auto industry NEEDS TO BE HONESTLY EXPLAINED to those who do not so that an informed decision can be made whether or not to purchase additional coverage. I am willing to admit that the additional insurance I bought is not intended to cover the dents I incurred. I know that now. Is Mr. Quinby similarly willing to admit that that was not sufficiently explained to me? Had it been, I would not have purchased additional coverage and we wouldn't be having this dispute. Was the car in perfect condition when I drove it off the lot in June? Yes. Does a dealership's responsibility end there? Not if quality construction and customer relations matter. I was willing to overlook the need to tuck a piece of trim back around a door and live with a wobbly armrest because I had larger issues to deal with. It is a shockingly low standard of quality (not to mention insulting) to blame the customer for "breaking things" by simply driving his brand new car. In my mind, an investment of over $30,000 should come with quality craftsmanship and a measure of respect for the consumer. I ended up with neither. -James Burke

February 23, 2021

Got my service recall repair done early. The check in process with someone in the garage was very fast. Everyone is always friendly and explains things well. More

by MMESSINA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Jones
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February 23, 2021

Great service! Explained everything very well and did a nice job. They were able to get my vehicle back to me in the. Same day. More

by adamklandis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Geiger
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February 23, 2021

Absolutely the best. I would and do recommend your department for others. From check in to check out always kept in the loop. Keep up the excellent service. More

by tkuhns3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Geiger
Report | Print
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