Randy Marion Buick GMC Truck

Everyone at the dealership was welcoming, knowledgeable, and went out of their way to assist us in finding the vehicle we wanted. Noah Moon, Jarrae Gordon and Damon Martin made the experience low stress an and went out of their way to assist us in finding the vehicle we wanted. Noah Moon, Jarrae Gordon and Damon Martin made the experience low stress and pleasant. We love our new Enclave and will be recommending this dealership to everyone we know! More

Easy to work with and very helpful. They went out of their way to make sure I was happy. They went out of their way to make sure I was happy. More

I got the best deal with Esteban (sales man) everyone was amazing the manager gave me all attention and try the best deal, I’d like just to say thank you everyone from Randy Marion amazing the manager gave me all attention and try the best deal, I’d like just to say thank you everyone from Randy Marion More

Good experience, just disappointed that the vehicle wasn't actually new. Otherwise, a good experience. wasn't actually new. Otherwise, a good experience. More

Great service. My car was ready sooner than expected. Friendly staff. Everything was explained to me . My car was ready sooner than expected. Friendly staff. Everything was explained to me . More

Very efficient, polite and good communication as to where we are in transaction! Positive experience we are in transaction! Positive experience More

Came in for oil change and was told I needed tires. Had new tires put on but took way too much time 3 1/2 hours - seems excessive. Usually have pretty good experience so will still go here and hope i Had new tires put on but took way too much time 3 1/2 hours - seems excessive. Usually have pretty good experience so will still go here and hope it was just a bad day. More

Hector the sales guy was super nice and helpful but the manager Chris B could have a better attitude. I’ve had so many issues with my car and Chris acts as if I’m bothering him. Trust me I’d rather not see manager Chris B could have a better attitude. I’ve had so many issues with my car and Chris acts as if I’m bothering him. Trust me I’d rather not see that place month after month. More

I recently purchased a vehicle here, and while parts of the experience were positive, there are serious concerns that need to be addressed—specifically with the finance department. To start, Nate did a the experience were positive, there are serious concerns that need to be addressed—specifically with the finance department. To start, Nate did a great job. He was professional, transparent, and straightforward throughout the sales process. This review is not a reflection of his service. However, once I entered the finance office, the experience took a sharp turn. I made it very clear from the beginning that my all-in, out-the-door price—including taxes, tags, fees, and two complimentary oil changes—was $27,759.00. I also explicitly stated that I only wanted the standard manufacturer warranty (3 years / 36,000 miles), with no additional products. That is not what happened. The finance manager did not clearly explain what was being added. Instead, I was shown a screen and asked, “which payment do you prefer,” with no transparent breakdown of what those payments included. There was no clear opportunity to opt out of extended warranties or additional services. Later, I discovered: - $999 in administrative fees - $250 in document handling fees - $879 in taxes All of which were supposed to be included in the agreed all-in price—but were instead itemized and rolled into the loan without proper disclosure. The result? My loan came out to $32,055, which is $4,296 more than what I agreed to. On top of that, I was rushed through signing documents, and the document I signed—twice—showing the $27,759 all-in price was not included in my final paperwork. Roughly two weeks later, I contacted my sales representative about the missing document. I was told via text message that the paperwork was available and would be provided to me. Unfortunately, that was never followed through on, and I still have not received it. To be blunt, this felt misleading and extremely deceptive. If you’re considering buying from here, I strongly recommend: - Reviewing every document slowly and carefully - Asking for a full itemized breakdown before signing anything - Not relying on verbal agreements alone - Confirming you receive every signed document before leaving More

What drew us to Randy Marion was the pricing of their inventory verses the prices at other Buick dealerships in Charlotte. Also, for excepting my trade in at a reasonable price. Our visit was to test dri inventory verses the prices at other Buick dealerships in Charlotte. Also, for excepting my trade in at a reasonable price. Our visit was to test drive, but that change into a purchase. Salesperson - Caleb Taylor: We went to Randy Marion Buick to look at, and test drive the Buick Encore GX in orange. From the moment we exited our car Caleb was very welcoming, asking to assist us in our car search. He provided various options and useful information that helped us make a better car buying decision. We test drove 2 different vehicles. He even helped speed up the information and buying process as we needed to leave. Then we were introduced to Jerrae Gordon to complete the finance portion of the purchase. Thank you Caleb for delivering the detailed vehicle and the vehicle technology tutoring! Finance Person - Jerrae Gordon Once meeting Jerrae in Caleb's office, he too was willing to help us obtain the best deal on the purchase. Jerrae was very personable and easy to chat with. He listened to all of my concerns and provided options to resolve them. Thank you for your expertise and professionalism while being you. Overall, my Randy Marion Buick experience was top shelf! Thank you so much! More