Randy Marion Buick GMC Truck

Overall, the customer service was friendly and professional. However, I was disappointed that neither of the two concerns I brought in for were addressed during my visit. I left with the same issu professional. However, I was disappointed that neither of the two concerns I brought in for were addressed during my visit. I left with the same issues unresolved on my new 2026 GMC. The first issue is that the CarPlay feature does not work or connect to my phone. As someone who travels weekly, Monday through Friday, this is a major inconvenience. It would have been ideal to have this resolved during the initial visit rather than having to schedule another appointment for a software update. The second issue involves a squealing noise that seems to come from the engine bay during driving or acceleration. Although a service advisor rode along with me to listen, the truck wasn’t warm enough at the time to reproduce the sound. Unfortunately, shortly after leaving, once the truck reached normal operating temperature, the noise returned. Lastly, while I did have an oil change and tire rotation performed, it appears the tires were not rotated. I know this because one of the rear tires has a plug that remains in the exact same position. More

Best service department. Kenny always comes through. Went in with an engine fuel replacement. Got diagnoses and service within 30 minutes. Kenny always comes through. Went in with an engine fuel replacement. Got diagnoses and service within 30 minutes. More

The service department was welcoming, helpful, and courteous. The bill was explained and the services was performed in the timeframe given. The information from the service was recorded in the vehi courteous. The bill was explained and the services was performed in the timeframe given. The information from the service was recorded in the vehicl computer and all went very well. The customer waiting area was well appointed and easy to find and had easy access to restrooms etc. The only negative is that the dealership didn't offer a courtesy vehicle. More

Vehicle was returned in very poor condition with damage/chips, overspray, dried up paint, swirl marks and engine compartment extremely dirty. Dealer says the truck was delivered from factory with sw damage/chips, overspray, dried up paint, swirl marks and engine compartment extremely dirty. Dealer says the truck was delivered from factory with swirl marks. I strongly disagree since hood and lift gate were repainted by dealer which now have swirl marks on them, and on entire body of vehicle including all window trim which is extremely scratched. Now there is additional paint peeling on fender after dealer worked on vehicle. Dealer says all of this is not there fault. This experience of a simple paint defect correction is turning into a nightmare, and a vehicle which was once in pristine condition, now returned to me damaged. This truck was not just picked off the lot. This truck was delivered to my door, from factory to dealer in a closed carrier within a week. It was a specific build. ... I am unfortunately no longer in love with this 100K vehicle. I am being made to feel like asking for the vehicle to be returned back to me as it was handed over is asking for too much. Very upsetting situation that continues to evolve. Totally understand why customers retain counsel for these type of situations. Perhaps at that point, there will be no more 'my word against yours'. More

Excellent experience from beginning to end. They priced my trade quickly and fairly, had the new vehicle ready to go, and getting through finance was quick and painless. I got a great deal an They priced my trade quickly and fairly, had the new vehicle ready to go, and getting through finance was quick and painless. I got a great deal and had exceptional service. Highly recommend looking at Randy Marion if you’re in the market for a new/used vehicle. More

Earl Gordon was great to work with. Good explanations and they were quick getting everything done. I have been impressed with their service department every time I’ve had work done ther Good explanations and they were quick getting everything done. I have been impressed with their service department every time I’ve had work done there. Highly recommend them. More

Kenny is the Best - he is the only reason I travel a distance to get service completed, very friendly and totally professional!! distance to get service completed, very friendly and totally professional!! More

Great service. My service advisor (Earl) had me in and out in less than an hour. My service advisor (Earl) had me in and out in less than an hour. More

Great service and great please. The service was fast and pleasureable. Would highly recommend to anyone The service was fast and pleasureable. Would highly recommend to anyone More

I was so glad we chose Randy Marion for our vehicle service. We were informed throughout the repair and was provided with a upcoming maintenance schedule. service. We were informed throughout the repair and was provided with a upcoming maintenance schedule. More