Randy Marion Buick GMC Truck - Service Center

We had a 10am appointment for oil change, tire rotation and NC Inspection and dropped off auto on time. Told them we would return in 3 hours to pick up auto. We returned at 1:30 (3.5 hours later). We wer and NC Inspection and dropped off auto on time. Told them we would return in 3 hours to pick up auto. We returned at 1:30 (3.5 hours later). We were told it wasn’t ready. We had to wait over 30 minutes more before we got our auto … and had to get the Assistant Service Manager Chad engaged. He did remove the charges, but I do blame our Service Advisor for not monitoring our auto’s progress. She put on our ticket to have auto ready by 12:30 but did not monitor. Yes, the shop was overwhelmed by the appointments … but still?? More

I always receive great and friendly service when I bring in my vehicle for service. Everyone is very accommodating. in my vehicle for service. Everyone is very accommodating. More

Great, Clean and Very Friendly Staff in both Sales and Service. Highly Recommend this group. Service is always faster than they tell me up front Service. Highly Recommend this group. Service is always faster than they tell me up front More

Friendly & efficient. In & out quickly. Waiting room clean and supplied with all drinks you could want. In & out quickly. Waiting room clean and supplied with all drinks you could want. More

Great customer service! Hector treated me well! Thank you for your service and I will continue to come. Hector treated me well! Thank you for your service and I will continue to come. More

Really Enjoyed my service it was quick and professional. I couldn’t ask for a better experience. I couldn’t ask for a better experience. More

Sales person was very nice. The process was longer than anticipated. But sales was nice and accommodating. The process was longer than anticipated. But sales was nice and accommodating. More

Great customer service. Trent was a great help in picking out the right vehicle. He helped locate and quickly get me the truck I wanted. Trent was a great help in picking out the right vehicle. He helped locate and quickly get me the truck I wanted. More

Randy Marion always goes the extra mile in making sure we are taken care of. They let me know what was going on with my truck and gave me realistic expectations to cost and timing for service as well as purc are taken care of. They let me know what was going on with my truck and gave me realistic expectations to cost and timing for service as well as purchasing a new vehicle More

No complaints. All service needs were met. They identified another problem and informed me that it was covered under warrantee without me asking. All service needs were met. They identified another problem and informed me that it was covered under warrantee without me asking. More