Randy Marion Buick GMC Truck - Service Center

Dealership tried to sell me a part that was covered under GMC’s bumper to bumper warranty and when I questioned the charge I was told to call customer service. GMC Customer service spent 2 1/2 hours passing GMC’s bumper to bumper warranty and when I questioned the charge I was told to call customer service. GMC Customer service spent 2 1/2 hours passing me between departments and finally told me to take the vehicle back to the dealer and the dealer would decide if they would cover the part. The last time I took one of my vehicles to one of Randy Marion’s dealerships (per GM’s customer service instructions, for a covered warranty problem) they told me they could not fix the problem and refused to give me back my vehicle unless I paid them $200 and they refused to work with GM for reimbursement. To top of the experience they broke my vehicles ignition and refused to fix it. More

GREAT SERVICE DEPARTMENT ONLY ISSUE WAS GM TEC DEPARTMENT NOT BEAING ABLE TO GET MY TRUCK PROGRAMED AFTER REPLACING A MODULE. NOT BEAING ABLE TO GET MY TRUCK PROGRAMED AFTER REPLACING A MODULE. More

great customer service Kenny caldwell in service Dept is very helpful and gets you in and out in in a very timely fashion very helpful and gets you in and out in in a very timely fashion More

I wouldn't take my Buick Envision anywhere else! The Service Dept. personnel are always friendly, helpful and, fast (which I appreciate since I usually wait). I'd give them more than 5 stars if I The Service Dept. personnel are always friendly, helpful and, fast (which I appreciate since I usually wait). I'd give them more than 5 stars if I could. More

Great Dealership with very helpful and kind staff. .. Highly Recommend they seem to know their stuff... .. Highly Recommend they seem to know their stuff... More

Service Rep Hector was very helpful and explained the services performed with ease and clarity. services performed with ease and clarity. More

Courteous, completed the diagnostic to find the issue causing the trouble and kept me informed of the process and how it would be handled. causing the trouble and kept me informed of the process and how it would be handled. More

Got in on time, the crew was ready for me. They finished in a timely manner, waiting area was nice and comfortable They finished in a timely manner, waiting area was nice and comfortable More

Service department is always on point. They do a great job with communicating and making sure the customer is in the loop. They do a great job with communicating and making sure the customer is in the loop. More

Always good communication and response time. I had my truck in for oil change and they alerted me of an issue with my low brake pad sensor being defective/ missing. Ordered the part for me and I had my truck in for oil change and they alerted me of an issue with my low brake pad sensor being defective/ missing. Ordered the part for me and had it fixed in no time. More