Randy Marion Buick GMC Truck - Service Center

Great store the service was excellent! The service manager Chris is awesome as well as Kenny the advisor. Top notch staff! Thank you The service manager Chris is awesome as well as Kenny the advisor. Top notch staff! Thank you More

You feel like family there. Everyone is so nice and they make sure your needs are taken care of! Thank you Hector! Everyone is so nice and they make sure your needs are taken care of! Thank you Hector! More

Brought my GMC 2022 sierra elevation in with aftermarket towing mirrors in because the DEF service system message was in my dash. Chandler was my service advisor on 6/18. The code that popped up was for the towing mirrors in because the DEF service system message was in my dash. Chandler was my service advisor on 6/18. The code that popped up was for the temp sensor to be replaced so i went Ahead and called boost auto parts to receive the temp sensor.. i received it on 06/21 and installed it myself as it was a simple unplug and plug in. The truck has been at the dealership this whole time. So i followed up with chandler Monday morning on 06/24 to see if he can get it in to check out. He said we should be able to get it in and will follow up. 5:00pm came around and i didn't hear back so I went to the dealership to check on the status as i was In the Huntersville area detailing. Chandler straight up said we didn’t get to it today but tomorrow we should. No empathy until that fact i showed my frustration without a follow up as the whole day went by. 06/25 comes around and chandler tells me it’ll be about 1,100 to check all the wires and “ that should” get the def service system message cleared. Sounds to me the diesel technician and service team try to get people for there money. Very dissatisfied and they won’t earn my business More

"At this point, we are not going to do any further work to the vehicle. It seems that we are not able to meet your expectations and you do not agree on what we have stated about this vehicle, I'm sorry abo to the vehicle. It seems that we are not able to meet your expectations and you do not agree on what we have stated about this vehicle, I'm sorry about this. The vehicle is ready to be picked up." This was my advisors response when i had questions about the diagnostic. Im not a mechanic, i have questions. He told me their findings, and i told him i hadnt noticed some of the issues they found. More

It took them over a year to get the check engine light I hope soved . It has cost me at least 3 tanks of fuel . The loner truck they gave me was at 1/8 of a tank of gas. hope soved . It has cost me at least 3 tanks of fuel . The loner truck they gave me was at 1/8 of a tank of gas. More

Great customer experience with my service advisor . Fast and easy service. Definitely five star review. Fast and easy service. Definitely five star review. More

The service was impeccable. They were professional and timely. Thank you for your hard work They were professional and timely. Thank you for your hard work More

My visit was exceptional. The service team was friendly, knowledgeable and efficient. They advised me of a recall that I was not aware of and performed the service on this vis The service team was friendly, knowledgeable and efficient. They advised me of a recall that I was not aware of and performed the service on this visit. More

Highly communicative and friendly staff. Every service experience at this location has been exceptional and the work top-notch. Every service experience at this location has been exceptional and the work top-notch. More

Kenny is great to work with. Shop manager is very knowledgeable ! Easy for appointments. thanks Shop manager is very knowledgeable ! Easy for appointments. thanks More