Randy Marion Buick GMC Truck - Service Center

There was a lack of communication within the service dept on my GMC canyon warranty repair. Fortunately, the service manager did the right thing when I came in for repair and just fixed the problem since th on my GMC canyon warranty repair. Fortunately, the service manager did the right thing when I came in for repair and just fixed the problem since the repair part had arrived, but there was no notes in the system that it had been approved by the warranty company. The manager that was dealing with my warranty issue was off on the Saturday I brought it in and did not update my records to inform the rest of the service dept that the part replacement had been approved by the warranty company. Overall satisfied, but a little disappointed in the interior communication with the service dept. More

Maintenance replaced wipers and air filter without a request. I call that really great service request. I call that really great service More

Timely, efficient, thorough. Clean thru-out establishment. Discount coupon worked saving me 20 percent. Thanks! Clean thru-out establishment. Discount coupon worked saving me 20 percent. Thanks! More

Hector is always great to work with. He gets our fleet vehicles in and out on the road very quickly. He communicates very well with me and our drivers. We have a great long-standing rel He gets our fleet vehicles in and out on the road very quickly. He communicates very well with me and our drivers. We have a great long-standing relationship with Randy Marion GMC Huntersville. I won't go anywhere else! More

Kenny was so helpful and gave a thorough explanation of the work that needed to be done on my car. He was such a pleasure to work with! the work that needed to be done on my car. He was such a pleasure to work with! More

They listen to me, answer questions, and work to get me the best deal price wise. the best deal price wise. More

I appreciated my vehicle being serviced appropriately by your kind and considerate staff. I enjoyed working with the customer service representative Hector. your kind and considerate staff. I enjoyed working with the customer service representative Hector. More

Everything was awesome and that's I always bring my vehicle back. I lovecthe service and staff hospitality. vehicle back. I lovecthe service and staff hospitality. More

My feedback is about the maintenance costs, my Acadia 2017 has failed since year 1 for one thing or another, mainly electrical stuff. Services in Marion Buick are more expensive than what I used to pay w 2017 has failed since year 1 for one thing or another, mainly electrical stuff. Services in Marion Buick are more expensive than what I used to pay with my dealer in Wisconsin, I have used this dealer for scheduled maintenance and repairs in the las 7 months. One of the repairs was for an oxygen sensor change which costed almost 500, last 100k scheduled service costed more than 1000, now there is a new check engine light in my truck for a new failure and they want to charge more than 700. My truck market price is less than 10k and these repairs and services cost between 5 to 10% of the total cost of the truck. Definitely I will look for local shops for fair repair and maintenance costs. By the way, the last visit to this dealer they charged 150 plus tax just for diagnosing my truck, and by the way they told me exactly the same thing than the guys in the Autozone where I scanned the truck days before FOR FREE! I truly think you guys are over valuing your service, I no longer see the Cost-Benefit of taking my truck there, I’ll replace my acadia soon and and for sure I won’t replace it for another GMC, as I said, it has failed since year 1 More

Great service minimum waiting Very attentive to our needs and wants very respectful and professional needs and wants very respectful and professional More