Randy Marion Buick GMC Truck - Service Center

BUYER BEWARE of bait-and-switch tactics used by this dealership. I found this truck online, scheduled an appointment and showed up for my test drive. The truck had a hard bed cover on it and this access dealership. I found this truck online, scheduled an appointment and showed up for my test drive. The truck had a hard bed cover on it and this accessory was listed on the window sticker. I traded my vehicle and thought everything was on track for a good transaction. Once I finished in the finance office, the sales person walked me out to the truck and I asked if it was the same truck. The dealership had removed the bed cover that was on the truck at the time of my offer with NO mention of this to me. I left the dealership for a dinner reservation and messaged the sales person on the way home about the bed cover and empty gas tank. I was informed that I would have to purchase the $1500 bed cover on my own and that it was not a part of the deal. The next day I showed up to get the bed cover installed and spoke with a manager that blamed me for not asking if it was a part of the deal (even though it was INSTALLED on the truck at the time of my offer and listed on the sticker). After back and forth with the manager, he offered a $300 discount on the bed cover, leaving me spending an additional $1200 for this bed cover that should have come on the truck to begin with. The lack of care from the sales manager I spoke with is concerning. I don’t think this tactic is in line with GMC standards and I hope this gets escalated and a true resolve is reached. Do not buy from Randy Marion. More

Randy Marion GMC was a great choice to perform maint. That’s why I drive by a GMC dealer ship in Monroe NC that was very unfriendly to go 50 miles to have my truck serviced. They were very thorough meets That’s why I drive by a GMC dealer ship in Monroe NC that was very unfriendly to go 50 miles to have my truck serviced. They were very thorough meets every need, and saw to it that I had the best service you could expect. you can’t go wrong with Randy Marion and there after sales service. More

Anytime you need your vehicle repaired it’s critical. Kenny Caldwell was able to work me in right away. My truck was complete about 5 hours later and Kenny kept me informed every step of the way. Kenny i Kenny Caldwell was able to work me in right away. My truck was complete about 5 hours later and Kenny kept me informed every step of the way. Kenny is the reason I keep coming back to Randy Marion. More

They were able to get me in for service on my brakes and tires very quickly and completed all work in a timely manner. tires very quickly and completed all work in a timely manner. More

The staff was pleasant and attentive. The work was prompt and they accommodated the dent guy into the schedule. As for the actual work, I assume they did what they were supposed to do b The work was prompt and they accommodated the dent guy into the schedule. As for the actual work, I assume they did what they were supposed to do but have no way of knowing. More

Chandler was great! Quick oil change with no problems. I’ve always had great service here Quick oil change with no problems. I’ve always had great service here More

While there I met with a sales person to discuss leading a new car as my current lease is due to expire. Initially, the sales representative was helpful and I had a test drive. When we returned he disappear a new car as my current lease is due to expire. Initially, the sales representative was helpful and I had a test drive. When we returned he disappeared and never returned. As my car was ready and I did not see him I left. Very disappointed. I have an appointment at another Buick dealer on Monday. More

Always the best customer service in town. Service department is top notch pros. I always feel supported when I come I. And watch everyone treat every customer the same, with respect and genui Service department is top notch pros. I always feel supported when I come I. And watch everyone treat every customer the same, with respect and genuinely helpful. More

They listened to my problem and fixed the problem and did not charge me for the fix not charge me for the fix More

5 star rating for this dealership. These are extra words because I need fifteen words. These are extra words because I need fifteen words. More