Randy Marion Chrysler Dodge Jeep Ram of Salisbury - Service Center

Great Service and Staff I brought my vehicle from Gerrywood in 2008 brand new Charger. I have been getting my services every due date. I enjoy talking with the workers and l I brought my vehicle from Gerrywood in 2008 brand new Charger. I have been getting my services every due date. I enjoy talking with the workers and love the shuttle van to take we where I need to go if in needed. More

Excellent service David was excellent to deal with. He was able to get our truck fixed and get me a quote for some accessories that I wanted to add later. No problems. David was excellent to deal with. He was able to get our truck fixed and get me a quote for some accessories that I wanted to add later. No problems. More

Excellent Service Just had the Durango in for two recalls and several items of routine maintenance. Always polite and courteous. Everything was done as asked and the pr Just had the Durango in for two recalls and several items of routine maintenance. Always polite and courteous. Everything was done as asked and the price was as quoted. More

Ram Service Always a great experience with the Service Dept team. Would recommend highly Friendly knowledgeable Staff and great timely service. Have several ve Always a great experience with the Service Dept team. Would recommend highly Friendly knowledgeable Staff and great timely service. Have several vehicles that I routinely have serviced at Gerry Wood, my Ram 3500 and Dodge Viper More

Service advisor David Gardner was my Advisor and did a great job for me everytime i went to the dodge side. He always kept me informed on my truck and how long it wou David Gardner was my Advisor and did a great job for me everytime i went to the dodge side. He always kept me informed on my truck and how long it would be. He always got me scheduled ASAP. He is the only one that I will use. More

In and out short time [ got good service in a timely manner and a good price. All the staff was helpful and answer all questions. they have a clean working facility,which m [ got good service in a timely manner and a good price. All the staff was helpful and answer all questions. they have a clean working facility,which makes for a great job. More

The most amazing customer service They really strive to stand above the rest. A true example of what customer service is all about. Mike Gobble is an exceptional person. Thanks for th They really strive to stand above the rest. A true example of what customer service is all about. Mike Gobble is an exceptional person. Thanks for the great service More

Gerry Wood and David Garner are the best. David Garner was very helpful. He he listened to all my concerns and offered Solutions. Great overall experience with very little waiting. Outstanding David Garner was very helpful. He he listened to all my concerns and offered Solutions. Great overall experience with very little waiting. Outstanding service quality. More

Warranty Coverage and Their Prices The posted responses were not typical of my experience. I had a moment of weakness at a dealership outside of my home state. I was looking for a deale The posted responses were not typical of my experience. I had a moment of weakness at a dealership outside of my home state. I was looking for a dealership to handle all of my service needs. I went to this dealership and point blank asked what type of service I would receive, seeing as I did not purchase my car at their dealership. My fist experience at 5,000 was wonderful. I felt as if for the first time in a long time I found a place to take my car that I felt confident about the service I would receive. My second experience at 10,000 miles startled me. I was told that my warranty that is supposed to cover my oil changes, does not cover the entire amount, just $50, that they, the dealership must lower their prices to satisfy this warranty coverage. I was told that my extended warranty would only cover $30 and they would not lower the rates even to $50 that I will have to pay the difference. My UCONNECT has not worked at all since I purchased the car. I was told to look at it would take all day and that if my car was drivable I could not have a loaner. Just because my car is drivable it does not mean it works correctly and even if it is drivable if the dealership has it, how can I drive it? During my startling second experience, Monica in service was condescending at best. After the berating conversation regarding my warranty. When asked if I wanted a free carwash, before I could even answer she said, "Of course you want the car wash, it's free." My response was, "Please do not make me mad at this dealership, please do not ruin this brand for me. I have loved Jeeps for 25+." I have owned four Jeeps over the last 25 years, two brand new, two used. As a matter if fact, I cried at the opportunity to trade my last one and decided to keep it in the family. I understand that due to my warranty, some of the things I have to have done to maintain said warranty are free, most are not. I also understand there is money to be made from my business, even with a new car. I have always been of the understanding that dealerships offer their kind, quality service based not upon your last purchase, but upon your next. We are in the market for another new vehicle and had already test drove a car. We will not be taking a vehicle back to Gerry Wood for service and we especially will not be buying a car from them. More

New car lemon I bought a new dodge avenger. Only 9 months of having the car, the alternator went out, left me on the side of the road. Transmission leaking. Third t I bought a new dodge avenger. Only 9 months of having the car, the alternator went out, left me on the side of the road. Transmission leaking. Third time I brought my car, the sales manager was a complete jerk. Here I am a single mother, bought a NEW car for a reason, to be reliable, not to have a xxx car with a new car PAYMENT! I understand the service center was closed, but after I was in tears, I pretty much told not his problem and interpreted by him saying when you are done "I will talk". This is my second dodge, and will now be my last. I have never bought a car even used and had this much problems. Not to mention had to deal with a jerk , whom said in the first 2 minutes I was there, service center is closed , turned around ignored pretty much I was still standing there . Each time I have brought my car in, well the first towed in, I hear this "it's a brand new car"!. Haha you think? My thoughts exactly. A brand new car with all theses problems. Transmission shipping, jerking, but it's a brand new car. Never again will gerry wood in salisbury or any other dodge dealer have my business. I would really like to think the person in charge would not be such a jerk. Is it truly my fault that the "brand new car" I bought is a leamon. They want to sale cars, how many things have to go wrong with a brand new car, before I get a different besides we can get you into another car, but with a down payment and the rest of what I owe on this "brand new car" that has left me stranded, transmission leaks, now slipping and jerking. I have never left a review in my life. I mean 3 times in a year, and even much of a hey, let's see what we can do, not me bringing it in every few months. But I guess the sales manager got his money when I bought the car, much like his attitude, not my problem. I really hope others who buy from here, has a better experience. Josh has a rude "I don't care" attitude. If I ever act like him on my job, I wouldn't have a job. Last time I brought it in, I was they didn't have a car for me drive, I showed my butt. I got a car to drive with a Crack in the whole windshield, after showing my butt, I than get a car to drive. I am sitting the service shop with my kids, being told I have no car to drive. I have never had a bad experience with a dealership as I have here. New breaks, new rotors less than a year, alternator, transmission. I love my car, very disappointed what I bought it at gerry wood Chrysler Jeep and dodge in salisbury. And josh's care less attitude just makes it all better. I am very sorry I chose to spend my money at your dealership, I am single mother and bought a new car for a reason. My boyfriend was with me, and couldn't believe how my visit went. Very very sorry I bought a car from you. By business will go elsewhere, and not another dodge product ever More